Autosaint Reviews

Name: Autosaint
Rating: 2.23

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

Questions

Metrics

2.2

Based on 498 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Autosaint 1 star review on 22nd April 2021

Clare

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rachael was wonderful in answering all my questions.”

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Posted 4 years ago

“Rachel was very professional and very helpful”

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Posted 4 years ago

“I spoke to Tom, one of the autosaint advisers regarding me joining this insurance company for the first time. I had many questions to ask about my policy and telematics device. Tom was helpful, honest and reliable over the phone and has completely turned around my opinion regarding Autosaint . Thanks again Tom. Kind regards, Lucy”

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Posted 4 years ago

“Quick to sort and explain an error made because of an automated system”

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Posted 4 years ago

“Short waiting time, Ed S extremely helpful”

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Posted 4 years ago

“#8 spoke with a lovely woman really quick and kind and gave me all the information I needed.”

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Posted 4 years ago

“#8 - Rachel; Auto saint customer service is nothing other than the best I have received from any other car insurance provider. Rachel is my most recent advisor and she was absolutely fantastic. Talked me through the braking score and how to improve. Genuinely wanted to help me rather than dictate.”

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Posted 4 years ago

“#8 spoke to Rachel to cancel my insurance everything was done within a few minutes, great service.”

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Posted 4 years ago

“Absolute f****** rip off! Wanted to cancel my insurance and have been charged over £200 for it. Worst insurance ever, don’t make the same mistake as me make sure you read reviews before buying this p**s poor service”

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Posted 4 years ago

“My daughter had an accident on 28 August. The other party have admitted liability and we still haven’t had a cheque. Also terrible customer service on hold for at least an hour before you get through to anyone. So wouldn’t even rate it one star”

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Posted 4 years ago

“Wouldnt even give it a 1* My policy wasnt even live, I accidentally put my licence as 5 years (it was 1 month short of 5 years) complete accident. Would have upcharged me £200 for it, I then tell them I'll cancel. They charged me £55 for cancellation fee!! My account wasn't even active and I'd basically been with them 30 minutes Dont go anywhere near them!”

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Posted 4 years ago

“Helpful customer service , really clear and willing to help solve any issues”

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Posted 4 years ago

“Reading these comments and feel very lucky. Ive just been with Autosaint a year and havent had any issues! Good driver, good scores. Bad driver, bad scores... swings and roundabouts”

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Posted 4 years ago

“THE WORSE CAR INSURANCE. SELFISH AND THEY RIP YOU OFF. DO NOT GO HERE. I just cancelled my policy since starting it from 2nd October this year. I called yesterday regarding cancellation and Daniel from sales department told me that if I cancel my policy within 14 days of my policy date... the deposit I paid of £160.81 will be refunded! I called today to cancel my policy which is well within that 14 days... and Charlie from customer service has said that actually that deposit is non-refundable? How unprofessional is that? Informing customers wrong details and messing them about. On top of that, they want me to pay a sum of £98.32... for what?! To cancel my policy? As they mentioned I have already "used up" my deposit of £160.81 for 10 DAYS of using my policy... 10 DAYS?! The most ridiculous service I ever had. A LOT OF IMPROVEMENT NEED TO BE DONE.”

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Posted 4 years ago

“policy for the year is £1206 and this included a small fee as I was paying by monthly direct debit . I’ve paid them already 2 months worth when originally taken out plus a payment for aug and one for September totalling £404 but they want me to pay another £175 for fees and what I owe?! Now I took this policy out on 31st July so I haven’t even had it for 2 MONTHS yet they want me to pay £579 - how is this acceptable and right ? So basically I’m paying £579 for this privilege . I will be contacting the PRA and the FCA about this company as it’s ripping people off Policy was bought via confused.com”

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Posted 4 years ago

“Please if your young do not insure with this company it’s a complete rip off, your better paying a bit more and go with Hastings direct, admiral or AA but please not this shower of sh**, my daughter still awaiting for her payment for cancelling due to moving to UNI and it’s be 4 months plus refusing to get us a letter on how much NCB she has!”

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Posted 4 years ago

“Cancelled insurance whilst my car was in the care of fords doing a service due to hard breaking, this company is all about ripping you off, £60 each change and money to remove the black box, Etc if your a young driver stay clear of this site unless you drive like mrs daisy all the time,”

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Posted 4 years ago

“Awful company avoid at all costs”

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Posted 4 years ago

“The worst insrance for young drivers never again do not buy”

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Posted 4 years ago

“Awful company, technician didn’t attend appointment to fit black box.. called and they apologised and rebooked it again - a few days later I had a letter of cancellation and them requesting £726- after speaking with someone asking what these fees are for I got threatened with court and a CCJ”

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Posted 4 years ago

Autosaint is rated 2.2 based on 498 reviews