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Autosaint Reviews

2.2 Rating 498 Reviews

30 %

of reviewers recommend Autosaint

Company Reviews

2.2

Based on 498 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Autosaint 1 star review on 22nd April 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything went wrong. 4 Faulty Black Boxes later and now a month before my policy is up for renewal, they are constantly threatening me with policy cancellation, and have issued me with a 7 day cancellation notice despite the fact that it is the Faulty Black box that Theo has provided and THEO ACKNOWLEDGED THE FACT IT WAS FAULTY. Spoken to the customer service on the phone and it was horribly dismissive, and borderline abusive. So here we go Autosaint, ya ain't looking out for me at all.”

Posted 1 year ago

“Charged over £250 to make a minor change to the policy. Utterly disgraceful, I urge you not to be sucked in by the low price, it’s all a con. Once you e signed on the dotted line, they will charge you hundreds of pounds and there is no way out for you.”

Posted 1 year ago

“My son took out a policy and stays at his girlfriends house quite frequently he received an email saying he hadn’t disclosed her address and has charged him £340 to add her address to his policy when he lives with us We asked about cancelling the policy which he has had for 3 months and want to give us less than half his policy ABSOLUTELY RIDICULOUS”

Posted 1 year ago

“Horrible experience. Company tried to say it’s £300 for a cancellation fee.”

Posted 1 year ago

“Was rude on the phone and there was loads of hidden costs please avoid”

Posted 2 years ago

“AVOID AT ALL COSTS!!! Cannot urge you enough to not use this company. The attractive price lured me in. I purchased car insurance with a black box from these guys. 1st year was fine, second year I kept getting 'Low braking score' on my black box. I was braking absolutely fine, so when I was given warnings, it actually caused my driving to be less safe as I was worried to brake whatsoever. There are also a load more reviews suggesting the black box gives accurate readings, which would not surprise me. These guys cancelled my insurance with 4 months left on the policy, after trying to reinstate it because I don't want my insurance to sky rocket due to a cancellation, they told me there was absolutely nothing they can do. I cant explain how frustrated I am, I have had a black box for almost 4 years with no issue, never had a crash, speeding ticket or anything. Now I am left with the pain of having to pay through the roof for my insurance because this careless company hands out cancellations like there is no tomorrow.”

Posted 2 years ago

“Appalling service. No out of hours support. Happy to take your money but denied any involvement when trying to make claim. No hire car despite paying for it on insurance.”

Posted 2 years ago

“Terrible company! Cancel insurance without informing.”

Posted 2 years ago

“AVOID AT ALL COSTS!! Customer service is non existent - you simply can’t get through to them to amend or correct anything on your policy. In total we have spent 14.5 hours sat on hold desperately trying to change vehicle details - they are cheap for a reason. Read other reviews!! Total bunch of cowboys :(”

Posted 2 years ago

“the customer service just does not exist, my black box score dropped right near cancellation all because ive driven 5 minutes after 11pm as i work in a kitchen that closes at 10:30 if we are all on time (very rare). The insurance was the cheapest for a reason.”

Posted 2 years ago

“I waited in a queue for 6 hours yesterday and no one answered, I’ve been threatened with cancellation because changed to their telematics score haven’t worked and the score is stick at one ice written to WATCHDOG whilst waiting in a queue. PLEASE DO THE SAME. It only takes a few minutes. The new CEO is Mike Joseph - maybe a letter to him will help too.”

Autosaint 1 star review on 22nd April 2021

Posted 3 years ago

“wont send ncd they are liars and overcharge everything please save urself the hassle and go away from them”

Posted 3 years ago

“Absolutely appalling company to deal with. No customer service whatsoever. I think they provide a phone number but nobody actually mans the phones. I have now been charged over £260 as an additional amount by my daughter's new insurance company because Autosaint haven't provided proof of her NCB in the timeframe that they were meant to. Despite several emails and lots of unanswered phone calls over the last month we have been unable to get hold of them. Do not use this company. I dread to think what they would be like if you ever actually needed to make a claim!”

Posted 3 years ago

“The worst customers service ever they never answer. I have called 10 times in a week every time waited for more than 45 minutes no answer.”

Posted 3 years ago

“Shocking company , customer service NON EXISTANT , the insurance ombudsman need to take a close look at this company , they hold you to ransom , add charges when they feel like it AVOID AT ALL COST .”

Posted 3 years ago

“Shocking customer service. The engineer turned up at the wrong address the cancelled the policy because the box wasn't fitted. We got over that then changed insurers to one with no box. Contacted autosaint to remove the box and they cancelled my boys new box free policy. You couldn't make this stuff up! The also damaged his bonnet latch during the original installation. Avoid this company at all costs!”

Posted 3 years ago

“Absolutely shocking service!! DO NOT BUY INSURANCE WITH THIS COMPANY! No one answers the customer service line, my emails haven’t been responded to but they are quick to take my money!! Awful company”

Posted 3 years ago

“Cancelled my Son's policy with 3 weeks to go (after they've had all of their money) even though I repeatedly contacted them and was told they were going to send an engineer to look at the black box. Subsequently say they shouldn't have said that. Taken legal advice and am following their process ahead of an escalation to the ombudsman. Legal team confirm they have acted unreasonably. Avoid.”

Posted 3 years ago

“So pleased I hung up on them. Put me on hold, put my son on hold, gave me an inflated figure of what I had online, couldn't organise a piXX up in a brewery”

Posted 3 years ago

“do not use this company avoid at all costs! THEY CANCELLED MY INSURANCE 3 MONTHS BEFORE IT WAS DUE TO RENEW. THEY ARE EXPECTING ME TO PAY MONEY TO CANCEL! ALL BECAUSE OF MY BREAKING SCORE OF ONE MONTH WAS 2 POINTS LOWER THAN 30. I HAD TO PAY £300 EXTRA THISYEAR FOR EXTRA MILES! WHICH THEY ARE NOT RENBURCING ME FOR. I HAD TO PAY £250 WHEN I GOT A NEW CAR JUST TO SWAP THE DETAILS OVER! BEEN WITH THE COMPANY JUST 3 MONTHS SHORT OF 5 YEARS. YOU THINK THEY WOULD APPRECIATE LOYAL CUSTOMERS AND TAKE INTO CONSIDERATION. I CAN NEVER EVER GET HOLD OF THE COMPANY BEEN CALLING THEM FOR DAYS. I WAS ON HOLD FOR 4 HOURS AND STILL NEVER GOT THROUGH! WHEN I SPOKE TO SOMEONE SHE DID NOT KNOW A SINGLE THING AND COULD NOT TELL ME HOW MUCH MONEY I WAS DUE OR HOW MUCH I HAVE TO PAY? NOW MY INSURANCE HAS BEEN CANCELLED I AM DOWN A YEARS NO CLAIMS AND I NOW HAVE MORE EXPENSIVE INSURANCE DUE TO IT BEING CANCELLED FOR NO REASON!”

Posted 3 years ago

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Autosaint is rated 2.2 based on 498 reviews