Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I started my policy with you guy I accidentally put in the wrong pass date on my licence, your team did everythink to help me, my policy did get cancelled over it but your agency helped me take out new policy with you guys and got everything sorted for me”

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Posted 5 years ago

“Quick way to solve queries on online live chat and prompt response”

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Posted 5 years ago

“Left alone and not pressured on my first year of driving”

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Posted 5 years ago

“Although you do not have a phone number i am happy i can go onto live chat and speak to someone almost straight away!”

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Posted 5 years ago

“Great price great customer service”

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Posted 5 years ago

“Really impressed with Carrot. I have renewed for a third year! If you have a problem the customer service is great, especially the live chat, always someone on hand to help. The treats earned through the better driver app are a lovely perk! Keep doing what you’re doing carrot!”

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Posted 5 years ago

“great service over the phone phoned regarding the app and got all information needed”

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Posted 5 years ago

“Had insurance with them last year, very straightforward, blackbox was simple to install and experience was good”

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Posted 5 years ago

“Good service, prompt answering any questions and rewards for good driving is great.”

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Posted 5 years ago

“Great insurance company and a good customer service”

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Posted 5 years ago

“The concept is excellent and works brilliantly. The customer service is also very good. I got myself a new phone and the person on the other side of the live chat reset the App in less than 10 minutes. The only downside there might be is if your phone doesn't connect to your car straight away - although I did not have this problem so cannot comment more. 10/10 would recommend.”

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Posted 5 years ago

“Great service!”

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Posted 5 years ago

“After searching for a while for an insurer and not being too sure ho to go with, I am so glad that I chose Carrot. The customer service is excellent and really easy to use with the live chat. The advisors have been very helpful and resolved all of my queries. They are also very understanding when things haven't gone as planned. I'd certainly recommend Carrot for any first-time vehicle owners! Certainly one to trust that all will be in hand.”

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Posted 5 years ago

“Carrot insurance has been really helpful I have had a black box and if I have any inquiries about the scores then the live chat has been really helpful to find out information regarding the scores”

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Posted 5 years ago

Thank you for your review. We're glad you like our Live chat service and have been able to get the help you needed.

Posted 5 years ago

“Simple and efficient set up. Good price. Good chat service to answer questions. Very satisfied.”

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Posted 5 years ago

Thank you for the review. We're glad that you like our Live Chat service.

Posted 5 years ago

“I’ve been using carrot Insurance For 2 years and never had any issues. Overall I had a great experience!”

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Posted 5 years ago

Thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy

Posted 5 years ago

“Really cheap insurance, great customer service. I couldn’t ask for anything better!”

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Posted 5 years ago

Thanks for the great review Cassie. We're glad you are happy with the service.

Posted 5 years ago

“Cheapest car insurance policy, easy to purchase and no unnecessary question:)”

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Posted 5 years ago

Thanks for the great review Ayesha. We're glad you found the whole process easy.

Posted 5 years ago

“Really love the idea of rewards for driving well, my voucher came quickly and I was really impressed.”

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Posted 5 years ago

Hi, thank you for the review. We're glad that you have been earning rewards for your great driving.

Posted 5 years ago

“Very impressed with the renewal service. It will be my second year insuring my car with carrot. Very impressed”

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Posted 5 years ago

Hi Jade, thank you for the great review and glad to have you with us for another year.

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews