Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a few learning curves with the box but it never took long for the problem to be solved or to get shown how great customer service will and have recommended to all my friends”

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Posted 5 years ago

“Always a quick, easy and friendly experience with carrot insurance, I would recommend them to anyone. Well done again Carrot!”

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Posted 5 years ago

“Very good costumers service since with the live chat. Great prices.”

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Posted 5 years ago

“Customer service great help when changing my bank details was all done in minutes very friendly and nothing was too much trouble.”

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Posted 5 years ago

“Excellent customer service!!”

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Posted 5 years ago

Thanks for the great review Zak. Much appreciated.

Posted 5 years ago

“Customer service all done over live chat makes it super easy and super fast, questions answered quickly and efficiently, polite and friendly agents”

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Posted 5 years ago

Thanks for the great review. We are so pleased you like our Live Chat service. I'll pass your comments on to the team.

Posted 5 years ago

“I was happy with the customer service, fast responses and good service.”

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Posted 5 years ago

Hi S.C, thanks for leaving us a great review.

Posted 5 years ago

“Great so far... had a problem with the app and the live chat system was great!! Got an instant response and the issue sorted straight away”

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Posted 5 years ago

Thanks for the great review Ciera. We're glad that you like the Live Chat service and got a quick resolution to your issue.

Posted 5 years ago

“Overall service is immaculate”

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Posted 5 years ago

Thanks for the great review Kyle. I’ll pass your kind words onto the team.

Posted 5 years ago

“Carrot Insurance is so straight forward, the postage of the Wingman device was fast and it was simple to set up. Would definitely recommend this insurer to anyone, not just first time drivers! The live chat is also a great way to resolve problems quickly and easily.”

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Posted 5 years ago

“Carrot is my first insurance company as I am a new driver. They have been very helpful on all live chats and as I am a new driver without any discounts/ experience I’ve managed to get the insurance for a good price and it was the cheapest on the market. I would highly recommend this insurance company.”

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Posted 5 years ago

Thanks for the great review Joanna. We hope you will enjoy your time with us and you enjoy all the lovely points you'll get for your good driving.

Posted 5 years ago

“Very fast service . Easy to set up. Online chat to employees who deal in a formal but very welcoming manner.”

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Posted 5 years ago

Thanks for the great review Arkadiusz. We're glad you found the set up easy. Do get in touch on Live Chat if you have any queries at all.

Posted 5 years ago

“Carrot insurance have been great over the past year. 2 week ago my car got stolen off my drive and carrot insurance and their third party insurer Aviva were absolutely amazing through the whole process of getting it sorted. Everything was so straight forward, and i have never had any trouble with them for the year i was with them.”

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Posted 5 years ago

Thanks for the great review Jodie. we're glad we could help you through this difficult time. I’ll pass your kind words onto the team.

Posted 5 years ago

“Brilliant!!”

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Posted 5 years ago

Thank you for the Brilliant review Callum.

Posted 5 years ago

“a Very fair aNd easy to use insurer with very helpful help team”

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Posted 5 years ago

Thanks for the great review Keane, I’ll pass your kind words onto the team.

Posted 5 years ago

“So far I have had excellent service”

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Posted 5 years ago

“Carrot insurance are very good insurers and I would recommend. I wasn’t sure about using them at the start as I hadn’t heard of them before but I am glad I chose them. They was much cheaper than any other insurance companies. The better driver app works great and I have no problems using it. When I have had any questions or needed help the staff have been friendly and very helpful. I would definitely recommend using them”

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Posted 5 years ago

Thanks for the great review Kaylee. I’ll pass your kind words onto the team.

Posted 5 years ago

“Carrot insurance is super easy to set up and the customer service is brilliant helping me super quick and with no difficulties.”

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Posted 5 years ago

Thanks for leaving us a review.

Posted 5 years ago

“Quick and easy quote online, set up a policy within minutes.”

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Posted 5 years ago

Thanks for the review, I’ll pass your feedback onto the team.

Posted 5 years ago

“Carrot Insurance is fantastic! The customer service is second to none as the online customer chat page is so simple to use and the staff there will assist you with anything at all and will continue to assist until the problem is fixed.”

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Posted 5 years ago

Thanks for the great review Adam, I’ll pass your feedback onto the team!

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews