Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great insurance company, quick responses whenever you need them, completely understandable and fully helpful. Customer service is top notch too! no messing about, just solution instantly and sorted. Box dashboard is so easy to navigate through and understand also.”

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Posted 5 years ago

Thanks for the brilliant review Owen, I’ll pass your kind words onto the team.

Posted 5 years ago

“The service is brilliant, I’ve had to cancel a policy and change vehicles and edit them and all the changes have been simple and easy to do with no problems. The online chat is best contact and the people are very helpful.”

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Posted 5 years ago

Thanks for the great review. We are glad that you found the Live Chat service helpful and efficient.

Posted 5 years ago

“Very happy with everything, very helpful too”

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Posted 5 years ago

Thanks for the great review.

Posted 5 years ago

“impressed with everything thus far!!!”

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Posted 5 years ago

Hi there. thanks for leaving us a review,

Posted 5 years ago

“Very helpfull with everything”

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Posted 5 years ago

Thanks for the great review Mackenzie,

Posted 5 years ago

“Hi my name is Razvan Coman and I talked to Amber about my problem and I'm very happy with the help I've given. well done Carrot”

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Posted 5 years ago

Thanks for the great review Razvan, I’ll pass your kind words on to Amber.

Posted 5 years ago

“Great insurance company. Very good communication. App is sometimes inconsistent but such a great way of monitoring your driving.”

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Posted 5 years ago

Thanks for the great review Liam, I’ll pass your feedback onto the team.

Posted 5 years ago

“The agents are very helpful and friendly which get through to you very quick! The Online dashboard is easy to use and you get points for good driving which is great as you get vouchers of your choice. Would recommend to anyone! GREAT INSURANCE and very reliable!!”

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Posted 5 years ago

Hi Melissa, thanks for leaving us a great review. We are glad you are enjoying the rewards for your great driving.

Posted 5 years ago

“I am happy to be cover with Carrot insurance because they are good to solve any problem at any time and with quick and nice friendly communication. Still if i have any problem with something they will still surprise me with their answer on the LiveChat. So if my insurance cover will be on the end on the 100% i will be want covered from Carrot car insurance again.”

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Posted 5 years ago

Thanks for the excellent review Milan, I’ll pass your kind words onto the team.

Posted 5 years ago

“The live chat feature is great and the insurance itself was of great value for money. As a new driver it was really amazing to find a year's worth of insurance at such a cheap price.”

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Posted 5 years ago

Thanks for the great review Jasmin. We're glad you found us value for money.

Posted 5 years ago

“Live chat is really useful when using, very quick and easy to navigate. After I used it the team were very fast with getting back to me through email with the validation of the chat :)”

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Posted 5 years ago

Thanks for the great review Fern, I’ll pass your kind words onto the team.

Posted 5 years ago

“The live chat feature is amazing. Extremely useful and fast even after hours”

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Posted 5 years ago

Thanks for the fab review Ehat.

Posted 5 years ago

“The excellent customer service has proven to amaze me while I have been with carrot insurance. There live chat feature proves to be more helpful then any other company can provide.”

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Posted 5 years ago

Thanks for such a great review Daniel. We are glad that you have found our Live chat service to be helpful.

Posted 5 years ago

“They were quick and efficient when dealing with my issues.”

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Posted 5 years ago

Thank you for the great review Sharna.

Posted 5 years ago

“Great insurance company only problem I’ve had is some of my journeys haven’t recorded that could’ve put me in green instead of amber however I’m not sure if that could be a problem with my network”

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Posted 5 years ago

Hi James. thank you for the great review. Any time you want to have a chat about your journey scores, do get in touch with us on our LiveChat service and we'll be happy to help.

Posted 5 years ago

“The insurance I pay is at a good price and is lower than anywhere else I have found. Any problems or questions I have are always resolved quickly on the live chat through the website. Tracking how many carrot points I earn and what I am on track to get for the week is really good fun. I find the online dashboard easy to use.”

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Posted 5 years ago

Thanks for the great review. We're glad you've found our LiveChat service helpful!

Posted 5 years ago

“Very good, wish they had an email/phone number to try and get hold of easier but other than that great service.”

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Posted 5 years ago

Thanks for the great review Ben, I’ll pass your kind words and your feedback onto the team.

Posted 5 years ago

“Price is reasonable for students. Customer service is useful and quick with online chat. Overall the black box is fair.”

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Posted 5 years ago

“Always there to help and get things sorted out quickly for you, I’ve never had to wait long, always answer any questions I ask, friendly staff and really approachable couldn’t recommend these as an insurance company”

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Posted 5 years ago

“Sorted my query online within minutes and never had any issues at all. Everyone is lovely!”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews