Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chose this company because they are one of the cheapest car insurance companies for young people, but will not be renewing. Since downloading the app and linking with my car via Bluetooth, only a very small percentage of journeys have been accurate. The mileage is always incorrect, and the usage is always incorrect because it does not recognise that my journey has ended (by turning the ignition off) so has recorded up to an 11 hour journey for a 25 minute journey. I have contacted Carrot via live chat a few times now, and am repeatedly told that the journeys are being looked into but, looking at other reviews, the issues are never resolved. I do not appreciate the lack of phone number to be able to contact Carrot, as it can be difficult to get your point across via online messaging. Very dissatisfied and am considering paying the get-out fee, in order to save me the stress of continuing with this insurance.”

Helpful Report

Posted 5 years ago

Hi xxx, thanks for getting in touch. I’m sorry to hear about your experience with us so far. I’d like to investigate this for you, would you be able to please contact us using LiveChat? If you request to speak to us on the phone, we can arrange a call back for you if that would be better for you.

Posted 5 years ago

“Very good for young drivers. Good communication between the app and the user. Very accurate. Could be better if the communication between the business and the customer was a lot more quicker rather than talking through the web chat only.”

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Posted 5 years ago

Thank you for the feedback Mustafa and for the great review.

Posted 5 years ago

“Cheap insurance for new drivers with an easy app to download and use instead of a black box, perfect for me. I did have issues connecting the app to my car however, customer services were very helpful and resolved it quickly.”

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Posted 5 years ago

Thanks for the great review Chelsea. I’ll pass your kind words onto the team.

Posted 5 years ago

“Easy app to download and use. I did have issues connecting the app to my car however, customer services were very helpful and resolved it quickly.”

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Posted 5 years ago

Thank you for the great review.

Posted 5 years ago

“Really easy app to download and use so there was no need to wait in for black box fitting which was perfect for me. I had an issue with connecting to be app to my car however, the customer service was very helpful and resolve this issue quickly.”

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Posted 5 years ago

“Customer service is always great, easy to use the live chat and the staff are very helpful. Great price for insurnace been with this company for a year and had no issues. Plus the rewards system with the black box is great!”

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Posted 5 years ago

Thanks for the great review. We're glad you've enjoyed being with us and have been enjoying your rewards for your good driving.

Posted 5 years ago

“Brilliant service”

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Posted 5 years ago

Thanks for the review. We're glad you have been happy with the service.

Posted 5 years ago

“Great with communication and the online chat room is so easy to do and get answers to any questions, cheapest on the market for a young driver like myself and would recommend”

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Posted 5 years ago

Thanks for the great review Callum. We're glad you like our LiveChat service.

Posted 5 years ago

“Customer service is friendly and helpful, particularly their online chat service is what I’ve mainly used to contact them.”

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Posted 5 years ago

Thanks for the great review Eve, I’ll pass your kind words onto the team.

Posted 5 years ago

“Fast and reliable service no black box partically needed and you can just Download the app”

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Posted 5 years ago

Thanks for the great review Ben. We're glad you are happy with the app.

Posted 5 years ago

“Great service when speaking to someone always very helpful no complaints”

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Posted 5 years ago

Thanks for the great review Sophie. We're glad that you are happy with the Live Chat service.

Posted 5 years ago

“Quick and easy and really easy to understand what your buying”

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Posted 5 years ago

“Happy with the online services however the wait is little long.”

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Posted 5 years ago

Hi Kacper, thanks for leaving us a review. Mondays are our busiest day so you will find shorter wait times if you are able to chat to us on other days.

Posted 5 years ago

“Very easy to work with and the web chat feature is great”

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Posted 5 years ago

Hi Dominic, thanks for leaving us a review. We're glad you like the LiveChat service.

Posted 5 years ago

“The customer service from Carrot is fantastic, I love the live chat option on the website and have used this a lot recently as my insurance was due for renewal. My renewal price came out cheaper than any other providers, and it was really easy to renew online. I had a couple of issues with my app when it came to renewal, I used the live chat option and it was resolved quickly by Nat and Jake telling me what I needed to do in order to get it up and running again. Fantastic service.”

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Posted 5 years ago

Thanks for the great review Ellie, I’ll pass your kind words on to Nat and Jake.

Posted 5 years ago

“Great insurance company been, always there when you need there help quick and fast! Would highly recommend”

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Posted 5 years ago

Thanks for the great review Morgan. We're glad you would recommend us.

Posted 5 years ago

“Found it very easy to renew with carrot, Live chat is a easy way to get in contact. Would defiantly recommend”

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Posted 5 years ago

“Easy to use service”

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Posted 5 years ago

“Carrot insurance has been great so far it’s my first year with them. However, I will be renewing my policy with them for sure! Cheap insurance and have always been very helpful with any problems/issues. Customer service over the phone and on the live chat is very quick and problems have always been solved. Couldn’t recommended them enough! I have the wingman gadget in my car and I don’t have a bad word to say!”

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Posted 5 years ago

“Customer service is helpful. Easy to use website.”

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Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews