Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really good insurance company really helped me improve my driving”

Helpful Report

Posted 10 years ago

“The insurance is cheap, the rewards are great, HOWEVER, it is like they give you bad scores just to bring down the 'reward' that you will receive on your carrot card. For example, for a few weeks I received a score of +10 consecutively for a few weeks, followed by consistent +4's with speed +10, usage +10 and smoothness -10. Despite me not driving ANY different, this score was inconsistent with my driving and even if I always drive the same and complete good braking distance/not harsh acceleration etc. the score does not usually reflect this which is very frustrating. This is really the only problem but for me is a big problem and lowers my motivation to drive 'carefully' (although I always do despite poor scores here and there. If carrot could give consistent scores that are compatible with the way you drive I would give a 'very good' star stars without a doubt, however this is not the case and as a result I leave a 'poor' star.”

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Posted 10 years ago

“Easy to check how your driving style is, and it's also very easy to understand. Perfect for new drivers.”

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Posted 10 years ago

“worst car insurer I've ever come across avoid like the plague !”

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Posted 10 years ago

“my son has carrot insurance and it's been nothing but trouble. the box isn't as great as it sounds. if u live in an area where the roads are bumpy your score will never be great as it goes on smoothness as well as speed and usage. previous score of +10 were then changed by the next day, we have tried ringing them about some issues but their departments close at a stupid time so most people at work can't get hold of them. they do NOT reply to emails. my son was in an accident last week and so far the claim dept have yet to decide what to do. always over predict your mileage as top ups can be expensive. the phone calls have cost me over £10 contacting them in a couple of days. I as a mum thought it would be great keeping tabs on my son but I can not wait for this years insurance to be over so we can go with someone else who is cheaper.”

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Posted 10 years ago

“So far so good!”

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Posted 10 years ago

“I have received emails and 2 letters threatening to cancel my insurance as they say I have not sent them various documentation. I have sent all the relevant documents 3 times to 2 different email addresses given to me by a carrot agent over the phone. Ridiculous ,wish I had insured with someone else!”

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Posted 10 years ago

“Brilliant insure brilliant system brilliant experience”

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Posted 10 years ago

“Carrot have a very good app to keep track of how your driving score is going. Helpful tips on how to increase your score. Its really good incentive to do well as I can't wait for my first reward to come through.”

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Posted 10 years ago

“very happy with carrot insurance,very good service too.”

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Posted 10 years ago

“I am impressed with carrot insurance.”

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Posted 10 years ago

“I've been insured by a lot of different insurers. None quite like carrot. Great company!”

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Posted 10 years ago

“Great company, teck team got in contact very quick, app is really good, and a very good price”

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Posted 10 years ago

“The black box reading can sometimes be incorrect”

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Posted 10 years ago

“Good insurance company. Able to get feedback everytime you drive. Recommend this to anyone looking for I box insurance.”

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Posted 10 years ago

“Overall very good. Only problem I had is when I had the black box put in it wasn't measuring my miles and performance so I had to ring them up its still not been sorted 2 weeks on. But was very quick and easy setting my insurance up with them.”

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Posted 10 years ago

“Carrot is one kf the better insurers and you do earn money back but the app is not accurate and can cause issues”

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Posted 10 years ago

“Don't touch them. My son purchased his first car and took insurance out with Carrot. Guy comes to fit the black box and informs my son that the tinted rear window wasn't factory fitted, being a naive new motorist my son simply hadn't realised. To cut a long story short, the company cancelled his insurance, and despite him having the tinting removed won't reinsure him. The worst of it is that when he asks for quotes from other insurers now, he has to declare that he has had insurance cover cancelled / refused, therefore sending quotes even more sky high.”

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Posted 10 years ago

“Great insurance”

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Posted 10 years ago

“All good although my dashboard isn't working on my app and no one replied to my email about it.”

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Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews