Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good insurer. Cheapest on the market, and have no reason to fault. Exactly what was looking for. Thanks carrot!”

Helpful Report

Posted 9 years ago

“phone system could be better regarding answering and waiting ie I waited 20/30 mins each time and some of your services cost more local or Freephone”

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Posted 9 years ago

“Good insurer, highly recommend only hiccup is that my usage counter started well into the minuses.”

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Posted 9 years ago

“Great customer service helpful and understanding.”

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Posted 9 years ago

“Box is very accurate and this insurance company is very helpful. Also having this box in the vehicle makes your driving much better. Thank you carrot!”

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Posted 9 years ago

“Cheapest insurance I could find, havnt had any major problems with the black box or the company. The app is also very helpful and convenient to use.”

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Posted 9 years ago

“so far so good”

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Posted 9 years ago

“Cheapest insurer i found at the time i was looking no too impressed with the reviews iv read but as of yet i have not had a problem with the service or with my box to be honest. My drivers score is overall very good so all i can deduct is that some of the people moaning about this driving like idiots”

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Posted 9 years ago

“Extremely good insurance and amazing customer service.”

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Posted 9 years ago

“Since my black box has been installed I have had nothing but trouble... They came out to have a look at it after it was feeding back that I used the car for 10 to 12 hours at a time and found that the box installed was faulty.. The box was replaced and is now still not working. It logs nothing now... I have informed the insurance but had no feedback in 7 days.. I have only just taken out the insurance with them and I paid in full so I will he sticking with them until the end of the year however I will be looking elsewhere once it is up”

Helpful Report

Posted 9 years ago

“TERRIBLE DO NOT TOUCH THIS COMPANY WE GOT CHARGED ATTENTIONAL £550 for changing our vehicle to a lower group insurance. Got quoted a week before £300 less when we purchased the new car rang and asked to change the policy the price had nearly doubled. Have just spoken to a Girl called Alison who informed me that they are just brokers and it depends on which underwriter they talk to. Asked about the cooling off period and there isnt one After adding more miles this policy has cost us £600 and it expires in March TOTAL CON DO NOT BUY FROM THEM LISTEN TO THE REVIEWS I WISH WE HAD”

Helpful Report

Posted 9 years ago

“terrible! can never get through on the phones, staff are rude, unhelpful. i will stike with them or the rest of the year but will defiantly not be going anywhere near the company again !”

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Posted 9 years ago

“absolutely terrible, messed up my first payment which they admitted to but then said I owed them money for paying late? also had to bribe the guy to put my blackbox on as I had a "dude I almost had you" sticker on the back of my car which would "void" my insurance ????”

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Posted 9 years ago

“Do not be fooled people this company is a total scam... Every positive comment on here is a hoax. They are worse company ever. All they want is your money, heaven forbid your actually in a crash and need help. Keep an eye on watch dog people they have received more complains about carrot than any other!! Avoid like the plague!!!!!!”

Helpful Report

Posted 9 years ago

“Had an existing policy with carrot, and when it came up for renewal I only received 1 email saying my end date of policy which was months before ending, so no phone call or txt to remind me. Also the most important information that I needed to know was that they don't automatically renew your policy, which they advise at the bottom of the email, should be at the top. ????. Driving score has gone after renewing my policy, also they charge money to top up my reward card. New car and new insurance company is on the cards. ????. Would not recommend this company to anyone.”

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Posted 10 years ago

“Really good service”

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Posted 10 years ago

“You were very helpful when i joined.”

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Posted 10 years ago

“I was with this company and they cancelled me the day I made a payment, told me I was going to receive my deposit and the payment I made back but only received a small fraction of the amount due to a cancellation fee. This company is crap and I wouldn't reccomend.”

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Posted 10 years ago

“It's not far off being a scam. Had to pay £450 for my first month and had 14 days to have the black box fitted. Well first off, they arranged a time and date to come and fit the black box and I actually booked a day off work just so I could be there to assist, when the mechanic never showed up I rang them up and they said there must have been some complications and re arranged for a week later, so not only am I a day down on my holidays now but I have also wasted a day as I couldn't do anything because I was too busy waiting for their lazy, uneducated partners to come and fit the box. The next week they came and have now declined me insurance because I have stickers on my car... yes you read it right.. stickers. Even the poor woman who had to ring me up to inform me sounded embarrassed to read it out.. and because my Renault badge is red. How this could possibly make me a danger on the road I have no idea, and frankly, I don't even want to know, the reason for declining itself is that stupid I think I lost IQ just listening to it, never mind whatever pathetic reasoning stands behind it. They said they were going to cancel my insurance but because I have my head screwed on, and it is still within the 28 day cancellation period where I will receive some of my money back, I thought I would do the honours of cancelling it myself, no chance I am losing a full £450. Avoid like the plague. They will find any excuse to rob you out of a bit of hard earned cash. Take your customs elsewhere. This company looks good at first sight, but it looks even better in your rear view mirror.”

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Posted 10 years ago

“Would not recommend at all no customer service had to cancel insurance took my rewards off me not helpful at all”

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Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews