Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only just got the policy and paid a reasonable price for my son who has just passed his test. Picked this one, over others, because there was no 'time curfew' stated in the policy and my son drives most in the evening. Bit shocked that he is getting marked down for this on the dashboard/black box when all other driving indicators are very good and seems unfair when he is actually driving pretty well. The guy turned up to fit the black box on the day he said he would and it took about 1/2 hour to do. I can't give a more detailed rating at the moment as my son has had the insurance for less than a month so far!”

Helpful Report

Posted 9 years ago

“First of all I'd like to say what a crap company carrot is! I first had them insure my corsa after a few months the black box stopped working and stopped recording my journeys,I rang them up 4 times to try and get them to sort it out, they just kept promising they will get back to me and they never did, I drove a whole month without any of my journeys being recorded and finally after a month and a bit they sorted it.Half way through my policy I got a new car and got them to change he policy. The scoring system makes no sense at all! It's like they pull numbers out of nowhere! You could get a 10 for speed 10 for smoothness but if you get a 9 for usage the overall score of that journey autamatcly changes to 9.2 how does that work out?! Also I work in a bar which means I sometimes finish a bit later. I drove at 11, got a 10 for speed a 10 for smoothness but a -3 for usage. What was I supposed to do walk home?! NO CURFEWS they said? Also I have noticed they put scored down in usage at rush hour so if you're driving at 9, 3:30 or 5 expect the usage to be 6. This company seem to make a lot of promises that just aren't great! If you're thinking of driving to do the shopping for half an hour forget about it because youl get a low score for usage because you're using the car too much, making too many journeys in a short amount of time. So to conclude this whole thing -carrot insurance are crap -I would never insure or recommend anyone to go with this insurance company -I wouldn't recommend them to my worst enemy -you think you drove well? Probably won't get recorded -driving at night? Expect a bad score -want to ring them up? Crap customer service -want to ask the insulation man a question? Don't bother apparently it's got nothing to do with him, he just installs them -need to go to the shop for half an hour and back? Expect a bad score because you can't make too many journeys -do you drive around 9/3/5? Bad score”

Helpful Report

Posted 9 years ago

“Great company. Very affordable insurance for new drivers. Quick fitting of black box too and easy to access dashboard so you can see how you are doing. A third cheaper than other insurance companies for fully comprehensive insurance.”

Helpful Report

Posted 9 years ago

“This insurance company is appalling. I have had recurrent problems from this company from the start. Firstly I was not notified at all about the iBox as I used a price compare site to compare all the insurance companies and it did not say in the policy anything about the iBox. I found out about it when they rang me up to book 'installing' it. The installation was fine but when I went to check my driving score about 2 weeks later it said I was doing no miles at all. They had not at any point notified me of this. I had to ring to myself and arrange for it to be fixed in the fear it would affect my insurance. Originally they thought it was a computer issue but after about 2 weeks they notified me it was the box not working. I then had to arrange for the box to be properly fitted a second time. Secondly, they wanted copies of my driving licence and PDF counter part 3 times because they 'lost it' on an email! when I tried to reason that I had already sent it to them twice they HAD to have it again. Thirdly, with their 'carrot card' there was no information about how to obtain it. I emailed them about this and they sent me one in the post but you need a pin to actually work it and this was not supplied at all. Now 6 months into my agreement they want proof of 2 years no claims in 7 days or £410.51. If I do not comply with this they are threatening to cancel my policy. I do not recommend this insurance company at all. Their staff are both incompetent and rude and their whole company is very unprofessional as whole. I have never had an apology or compensation for any of these issues. Needless to say I will not continue as a customer when my insurance is due for renewal.”

Helpful Report

Posted 9 years ago

“Good company, box fitted it quickly and the cheapest quote I got. However, usage limits make no sense to me when looking at my scores. I also had a period of time where 12 hour journeys were being recorded that I didn't even make.”

Helpful Report

Posted 9 years ago

“Brillant for me!!”

Helpful Report

Posted 9 years ago

“Helpful when I phoned & cheapest quote I got. Only downside is the usage restriction on the box fitted to my car.”

Helpful Report

Posted 9 years ago

“everything from fitting the black box to actually receiving the best quote from Carrot went smoothly and was generally a positive experience. Even when I called to arrange an appointment for the black box, they were very helpful and gave a me quick date for the black box to be fitted. Cash rewards are a good bonus, though I'm still getting used to- so far its helped improved my driving overall and its been a good experience.”

Helpful Report

Posted 9 years ago

“This company is a con They don't sort claims out, they keep you waiting for months so you can't cancel your insurance. The staff are awful and they do not have a clue, further your on hold for at least an hour prior to any phone call. The ibox is inaccurate, it marks you down for nothing although I kept my score high as there is a way. Honestly I would not go near this company.”

Helpful Report

Posted 9 years ago

“I actually got my quote through a third party who quoted me cheaper than carrot themselves who told me that there would be absolutely no way that would happen?! I'm not complaining about a cheaper price however it's just slightly confusing. Overall the service and good I love the idea of the app to track the driving.”

Helpful Report

Posted 9 years ago

“I arranged insurance for our 18 year old son, arranging cover was fairly straight forward they offered what on the face of it was one of the best quotes. That is where the good bits end,we arranged the black box,when the guy arrived he questioned the tinted glass, but went ahead, for some reason after a month our policy was cancelled, their fault, we arranged a second policy, a new box had to be fitted, by now because of a buckled wheel we had put a new set of wheels on the car 'ALLOYS' the guy came to fit the box, the same guy, he took pictures of the wheels, the tinted glass and the sticker on the back, UP YOURS CORSA, he refused to fit the box. Carrot rang us and explained because we had enhanced the performance of the car, enhanced in what way I asked, YOU HAVE FITTED A STICKER AND ALLOYS AND HAVE TINTED GLASS, yes I asked but how has any off that enhanced the performance, IT JUST HAS THEY SAID, yOU FITTED THE BOX THE FIRST TIME WITH TINTED GLASS, WE WOULD NOT HAVE DONE THAT BECAUSE THAT WOULD ENHANCE THE PERFORMANCE. I asked again how we could possible enhance the performance by fitting wheels and a sticker and tinted glass, none of which are connected to the engine and would not enhance the performance. THEY DO THEY INSISTED. What a joke of a company and please remember every short journey you do you add penalty points, even if that journey was along journey it could be classed as short. all in all I would never recommend this company for all of the above reasons, plus the customer support is worse than BT and that is awful, so stear clear at all costs, THEY ARE A JOKE JOHN MCSHERRY”

Helpful Report

Posted 9 years ago

“Been on the phone 35 minutes and still can't get in touch it's a abosortly joke !!!!!”

Helpful Report

Posted 9 years ago

“Setting up the insurance was straight forward. Fitting of box was carried out quickly and on time. Scores generally are quite accurate, although on one occasion I have had a 6 hour journey recorded when it should have been about 26 mins. Emailed Carrot to query this and have had no response :-( I agree with other users that too many short journeys do affect your scores. Apparently 7 short journeys within a 24 hour period affects your score. Wasn't told this when setting up my insurance. For example stopping off for petrol near home and turning off the engine will count as one short journey!! ??? I haven't yet received a card for the rewards, but am hoping that I will get one when my 1st reward period is due. It seems a bit hit and miss with other customers.”

Helpful Report

Posted 9 years ago

“Very happy with the Service”

Helpful Report

Posted 9 years ago

“Dashboards constantly giving wrong readings. Trying to get the dashboards altered result in numerous calls to customer services who just lie and try to fob you off. Very poor company to deal with.”

Helpful Report

Posted 9 years ago

“Really happy with the reward”

Helpful Report

Posted 9 years ago

“Customer service was helpful, when responded to, at the beginning of my policy carrot were very helpful in communicating when I asked questions via email. However, after the first quarter I was supposed to receive £50, this was all well and good until well over a month after I was supposed to receive this money, I am currently still waiting for my first quarter payment.”

Helpful Report

Posted 9 years ago

“very good customer service, easy to contact and to talk to, overall very happy with my experience so far”

Helpful Report

Posted 9 years ago

“Firstly, I am not happy with the service of carrot. I called up 4 times to ask about when I would be receiving my first quarter bonus and was told every time to wait a little longer and then to call up again if the carrot card hasn't arrived. Now it has been over a month and no one is helping me at all, all I hear is to wait so many days and then call back. This situation is really upsetting as promises are being constantly broken. Secondly, the usage of the driving score is very poor because most of the time I can't achieve 10/10 as I drive "too many short journeys" or "too many long journeys" which is just ridiculous as carrot think that it may "cause accidents".”

Helpful Report

Posted 9 years ago

“As a first time driver was exactly what I was looking for, cheap to insure and can earn cash rewards which is a bonus.”

Helpful Report

Posted 9 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews