Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service”

Helpful Report

Posted 10 years ago

“Overall, carrot insurance has offered me a great deal on my car insurance: As a first time drive it gives me the chance to afford to drive while getting rewards for driving properly. It's a win win situation!!”

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Posted 10 years ago

“Definitely not something I would recommend, I read there was no curfew and night driving or driving bad doesn't effect you, but you get monitored and scored like a child and insurance can rise apparently”

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Posted 10 years ago

“A notification for an upcoming payment a few days before should be sent to us via email or text just as a heads up or a message regarding a late payment”

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Posted 10 years ago

“I haven't had a crash.”

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Posted 10 years ago

“Fantastic insurance policy for young drivers. Cash back scheme and reduced policy after every quarter extremely beneficial.”

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Posted 10 years ago

“I think carrot insurance is a really good insurer! I like how they always email by giving me alerts if driving is poor and also I have received cash back rewards which is great! Will definitely recommend! :-)”

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Posted 10 years ago

“People who are giving 5* obviously work 4 this company! Broke every rule you could think of. Never returned calls, spoke about my policy with others before asking my permission to discuss my policy. When asked to speak with a manager they never seem to be available so say they will give a 24 hour call back and not bother!! This company is a rip off and I advise you to stay well clear!!”

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Posted 10 years ago

“SCAM! Broke data protection. Poor customer service. Will not help you even if they are in the wrong! You will regret getting insured with this company! Robbing tw*ts”

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Posted 10 years ago

“Absolutely disgusting car insurance. My younger sister insured herself with this company without realising a box had to be fitted. As soon as she realised she got in contact straight away to arranged a date but the woman (katie toorley) was rude and told her they was cancelling her policy. When my sister tried to arrange something with them they just threw it back in her face, leaving her in tears. When I phoned up to try and speak to them they broke data protection by not speaking with my sister first to allow them to discuss the policy with me. DO NOT GET INSURED WITH THIS COMPANY ITS A SCAM!!!”

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Posted 10 years ago

“nephew got insurance with carrot, it's been nearly 2 weeks and they've only just decided to fit the black box, the black box fitter turns up (who as it turns out is a bit of jobsworth), refuses to fit the box claiming the car is modified, and them proceeded to contact HQ (instead of advising us of the issues so we could fix them ie the peugeot gti alloy wheels and peugeot gti rear spoiler, which has very little difference to the standard one with slightly darkened rear brake light lenses), a short while later carrot contact my nephew to inform him the policy will be cancelled in 7 days and he will be blacklisted unless he cancels the insurance himself within this time. So I phoned them to see if we could rectify the issues they raised (basically taking the car back to complete factory standard) which wouldn't have taken longer than an hour as we have a donor car for parts, anyway they told me that even if we did resolve the issues they wasn't interested in carrying on the policy. Is it me or does this seem very petty as I was more than prepared to put everything right?? They even said that most insurance companies would have allowed us to, but it's not part of their policy.”

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Posted 10 years ago

“Customer service sucks, never return calls concerning problems with black box from day one, car is now a time machine, box says it was out for 11 hours then next score says out for 8 hours, next score 1 hour 45 mins, so putting car on ebay listing it as a car with built in time machine, also box saying car is out when parked on drive. Scoring towards end of policy is untrue, you get a good score 1st quarter then its down hill from there. Never again will I use carrot insurance and if you just passed your test avoid”

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Posted 10 years ago

“carrot insurance is the best insurance company for people ages 20 and 21 ..”

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Posted 10 years ago

“The box is inaccurate and said I drove 5000 in 3 months it keeps dropping my score for going to and from work at 9am and back at 5.30 pm if I go to shop at 7.30pm it gives me a bad score for usage and it keeps saying I'm speeding on motorways when I am driving at 60 mph it must be faulty”

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Posted 10 years ago

“Not one of these places that always texts, calls and emails you it's a perfect balance.”

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Posted 10 years ago

“Cheap at first but when your mileage needs topping up its wayyyyy to expensive. Would of rather gone with an insurer without a box works out the same price after top up miles! Also the box can be inaccurate with your driving score.”

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Posted 10 years ago

“Carrot have been very good, and have kept my insurance at a reasonable price for a young driver”

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Posted 10 years ago

“Carrot have been great. Not only did they offer the cheapest and most manageable insurance quote, they respond really quickly every time I have a query or problem, regularly update me on my driving and the Carrot Card scheme is an extra incentive to drive sensibly! I will definitely be renewing my insurance with Carrot when it runs out in a few months.”

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Posted 10 years ago

“I love being with carrot insurance I personly love it. And I'm looking forward to renew my quote with carrot in few months love it love it will recommend it to all”

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Posted 10 years ago

“I've found Carrot very useful and found you we're quick to sort things out with my telematics box overall I think you're a very good insurance company.”

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Posted 10 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews