Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,600 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,600 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Reply to emails were 2 weeks late. After having the blackbox fitted a week later I get txt to say it hasn’t been fitted. The is no app for new drivers, need to log on website to check dashboard which is annoying.”

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Posted 6 years ago

“Brilliant price despite having points. The better driver app is great and you earn vouchers.”

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Posted 6 years ago

“The price of the policy and ease of the app was a bonus for me! However, getting in contact can be a bit of a fiddle. The Chatbot does actually have more features and knowledge than one might think. Once you have grasped this, the service is much better!”

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Posted 6 years ago

“Customer service is amazing , price is amazing but the better driver app lets it down”

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Posted 6 years ago

“Great customer service and very friendly.”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“Online service very easy to use and helpful, reasonable price and great rewards”

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Posted 6 years ago

“Online services are very helpful and easy to use, great rewards and reasonable price”

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Posted 6 years ago

“Good price but hard to contact them”

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Posted 6 years ago

“Awful service”

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Posted 6 years ago

“Takes too long to get a hold of anyone over live chat. Price was initially good until I had a car accident and they tried charging me all this money to cancel the policy or change my policy to a new car. Absolutely ridiculous service. A”

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Posted 6 years ago

“Customer service are really helpful and easy to access, carrot are reasonably priced insurance for new drivers too.”

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Posted 6 years ago

“Amazing service”

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Posted 6 years ago

“They are very good and helpful they are making my insurance pleasurable”

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Posted 6 years ago

“Chat Service is extremely helpful and accessible, price is good. Metrics are generally okay however there can the odd errors which can effect your driver score. Overall a good service so far.”

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Posted 6 years ago

“Metrics doesn’t work properly, I got a ‘red week’ on a week that their app wasn’t functioning Hasn’t worked properly for around 6 months now Absolute nightmare trying to get through to members of staff previously However their web chat has improved so it’s not all bad I’ve been with them for 2 years but I don’t think I’ll be renewing next year”

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Posted 6 years ago

“Great customer service when signing up to have my car insured. I developed issues with connectivity and my app updating. The issue hasn’t been resolved but communication has been great”

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Posted 6 years ago

“Great so far”

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Posted 6 years ago

“So far so good! Enjoy the treats after a green week”

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Posted 6 years ago

“Carrot helped me get on the road at a reasonable price. No hidden costs just plain good customer service and great price for a young driver”

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Posted 6 years ago

Carrot Insurance is rated 3.8 based on 3,600 reviews