Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quickly got my black box fitted. Rewards for driving safetly.”

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Posted 8 years ago

“Fast reply, black box fitted the day after I got my insurance”

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Posted 8 years ago

“Carrot insurance is a great and affordable insurance for young drivers. I was very happy with the prices I was quoted. One of the staff was very helpful, because he helped me to get the best price by assessing when my birthday is etc. I'm in my second year now with carrot. The box really makes a difference to my driving. I also like the fact that there are rewards given out for driving safely! The only complaint I have is extremely long phone call waiting times.. please improve this!”

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Posted 8 years ago

“The price of insurance for new drivers was very competitive. Everyone I have spoken to has been very helpful and keen to help.”

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Posted 8 years ago

“Sent all the papers through quickly and the telematics box was fitted within a week. Would recommend.”

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Posted 8 years ago

“They have been very helpful and all staff on the phone have been great. There was a miss understanding at first in regards to sending off of my documents but after a phone call it was all sorted. They let you earn cash back rewards for driving which is great, I earned about £30 on my first quarterly reward such was nice. I have never had any problems within the last 6 months of being insured with them as a new driver. As well as this they haven't charged a ridiculous anounr of money for my monthly payments, works out about £1200 for the whole year which for a new driver is great! They fitted my black box in a time that suited me and a place that worked best for me. I highly recommend Carrot, great insurance, no restrictions on my policy, cash back and super helpful staff! Perfect for us new drivers!”

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Posted 8 years ago

“In terms of gaining rewards carrot is pretty good as being a student myself the extra bit of cash is helpful. I havent had any really bad experiences yet and ive had my policy since October. The only negative i have is that the app is all over the place with u reliable readings on your driving.”

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Posted 8 years ago

“It is a good price in comparison to other insurance companies”

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Posted 8 years ago

“So my experience with Carrot didn't have the best of starts. You have to phone them up and arrange a black box to be installed which is fine but I was only offer 2 slots in a 14 day period, I wasn't sure I could make the first date and the second I had a funeral to go to but I took the first. I received a text the day before saying it would be in the afternoon which I wasn't able to do so phoned them to advise that was the case. After what felt like a little interrogation as to why I couldn't do it, I then had to make numerous phone calls to get an extension of driving without a box otherwise I would have the policy cancelled. Eventually I had it installed, they are very flexible with where they go to fix it and the engineer on the day was superb and was very quick with installing it. When I've had to speak on the phone, they do have a very annoying 'hold' system as you'd expect though most the staff I've spoken to are genuinely very nice and helpful. I am being bombarded with the same email about 'thank you for insuring, give us feedback' and 'top up miles' which is why I'm doing this review. What others have said about the app and usage score is try, I've found it does reflect my driving well and haven't been penalised for short trips (8-15 mins usually) though I was given a 2/10 for usage at 1am which is fair enough though it was to drive a family member to A&E and I ensured I was safe to drive. All in all fairly happy with Carrot, their app isn't that bad, it does show your scores and I'm on course to earn about £40 back each quarter which is nice. Make sure you do make a correct judgement with your annual mile expectancy though, I seem to have got it spot on with 3,000 but it would be costly if you need to top them up.”

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Posted 8 years ago

“I got Carrot with black box because it was by far the cheapest option for me. I drive a small 1.2L car so am not really that capable of speeding anyways. Overall, it's been good. The Facebook page response time is fast and they always give complete responses. I've had to message about once a week as the technology is still a bit rudimentary and sometimes gets the speed limits wrong, but they always fix it straight away. The only suggestion I'd have is to definitely pick sufficient mileage otherwise you have to pay for it, the black box measures your miles so you can't go even a bit over. I just got my reward card (which is just a MasterCard you can use anywhere) and am starting to spend the money I got back which is brilliant. Definitely would recommend this to build up NCB and also if you drive well you can get listed for significant renewal discounts.”

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Posted 8 years ago

“Cheapest car insurance on offer for me and app is useful very for keeping track of miles and rewards. The box has issues I didn't have with previous insurer and carrot penalises you for late driving without forewarning.”

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Posted 8 years ago

“Think it is a brilliant idea but some people can't help driving at times like rush hour due to work commitments.”

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Posted 8 years ago

“Think the box is a good idea but don't like that the usage gives minus scores can't help working late and sometimes have to do short journeys otherwise teaches you to drive carefully”

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Posted 8 years ago

“Rewards are a great incentive to drive carefully and the black box teaches good driving principles for new drivers. Only thing I don't like is being given lower scores due to driving at night when I work evening shifts.”

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Posted 8 years ago

“Good car insurance the best one I've found out there”

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Posted 8 years ago

“As a new driver the black box had enabled me to realise how dangerous driving can be and has changed the way I drive forever for the good. The cash rewards received every quarter of the year are a great incentive to drive sensibly”

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Posted 8 years ago

“the rewards are great, however there were consistent occasions that it said I was speeding when I know I wasn't which brought my overall score down.”

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Posted 8 years ago

“I had a bit of trouble with the black box to start with but thank you for sorting out the rewards, pleased with the service”

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Posted 8 years ago

“Rewards are good”

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Posted 8 years ago

“quick set up cheap”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews