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Carrot Insurance Reviews

3.8 Rating 3,598 Reviews
71 %
of reviewers recommend Carrot Insurance
3.8
Based on 3,598 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Own Driver, Courier
Average Delivery Time
Within 5 Days
Documents Delivered On-time
Greater than 79%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.8 out of 5
Cancellations & Refunds
Cancellation Process
Difficult
Read Carrot Insurance Reviews
Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous
Anonymous  // 01/01/2019
Very happy with speed of installing box and good to be able to review scores. Being penalised for driving in the early morning is harsh. Overall pleased with price and service
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Posted 8 years ago
Really easy to set up a policy, and the carrot dashboard is a really great idea to keep on top of what your driving is like. The only downfall would be when you drive after a certain time it marks you down, and when you drive over an hour with out stopping, that too marks you down. Other than that Carrot offers better prices than anywhere else, especially for new drivers.
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Posted 8 years ago
Really great way to roam around the city with this convenient and very friendly insurance, very cheap and brilliant to have for my age. Only down part about it is that its really hard to boost the average score, and you get marked down driving at night. Apart from that highly recommend !
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Posted 8 years ago
Everything I could have asked form car insurance. There's only few things that could be better. The black box scoring a bit inaccurate and still not sure why they scored u on usage. The caroit card where u get your rewards has an online dashboard but no support of online transfer to my personal bank account. Over all happy
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Posted 8 years ago
Contacting customers regularly in relation to insurance policies. I like being able to check my driving score on my phone and getting rewards for good driving.
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Posted 8 years ago
Good customer service and good with scores
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Posted 8 years ago
The overall experience of the insurance is good, carrot insurance keeps in touch with customers and answers any questions you have. Only downside is that the score you keep up with on your phone can sometimes be buggy
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Posted 8 years ago
good insurance company however the usage rating is annoying as that is the only one which i get low ratings on
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Posted 8 years ago
I like this insurance company quite reasonable and I can view my scores which definitely helps me improve my driving. The only down side is that if I drive about 15-20 mins which would take me about and hours walk I get marked down on useage. I also have not received my first renewal payment and it has gone past my first quarter I did try to phone carrot but could not get through. I would defiantly recommend.
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Posted 8 years ago
Good cheap insurance and rewards scheme
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Posted 8 years ago
Does the job, cheap and reliable.
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Posted 8 years ago
Simple and easy to use
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Posted 8 years ago
Overall an expensive insurance for a first time driver but still cheaper than all competitors after shopping around, the app is also nice touch, however, negative 10 seems excessive for been on a Motorway which totally skews your figures which up to that point was a 9.86 - score near on impossible to achieve cash rewards based on one drive is the reason for Four stars rather than Five.
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Posted 8 years ago
Had received a few duplicate emails to start with and the customer service team assured me it was problems with their system but if I wouldn't have called, this would have resulted in my policy being cancelled which I think was a little unprofessional but since then all has been fine. The facebook page is my favourite way to communicate with the carrot team as replies are quick and helpful. I got my first quarter carrot card payment last month, and although I had to wait a little longer than expected it was great to be rewarded for driving safely and encourages me to keep it up. I think the prepaid card for good drivers is an amazing way to help keep young/1st time drivers safe on the road and so far, my experience with carrot has been good. Wouldn't fault the service.
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Posted 8 years ago
Easy to talk to and understanding, the customer service was great and easy to start up my insurance. They beat all other insurance company's
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Posted 8 years ago
Very good customer service, the agent I spoke to a week ago, can't remember her name but she was very helpfully and understanding towards my issue with my address on my policy.
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Posted 8 years ago
All good so far! Only issue I've had is sometimes my black box records me driving for longer periods of time than I actually do?
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Posted 8 years ago
Really good app, however they don't like you driving past 11pm whigh is difficult for me working in a pub finishing last midnight
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Posted 8 years ago
After reading bad reviews, i can say that i strongly disagree with those reviews because they have been brilliant! The app is fine the only issue is that the 3 things that you are getting scored on is not clearly explained unless going to the website, other than that the app is perfect. I would definitely recommend this company to anyone who is getting insurance for the first time! I cannot agree or disagree with the customer service reviews as i have not needed to call them but other than that i am very happy with everything! ****
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Posted 8 years ago
App is easy to use
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Posted 8 years ago
Carrot Insurance is rated 3.8 based on 3,598 reviews