Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,598 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,598 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

Write Your review

Tell us how Carrot Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“App is easy to use and rewards received are very good”

Helpful Report

Posted 8 years ago

“Overall Carrot is a good insurance company. Very lenient and not intimidating. Would recomend”

Helpful Report

Posted 8 years ago

“Have been a brilliant company, very helpful and reliable when I needed my black box information regarding my location. Only problem is the curfew. Didn't know ithat existed.”

Helpful Report

Posted 8 years ago

“You can check the way you drive!! The only thing I don't is when driving late your score goes down because of the usage. Other than that it's good!!”

Helpful Report

Posted 8 years ago

“Cheap insurance with great rewards for driving safely”

Helpful Report

Posted 8 years ago

“Cheaper car insurance than a previous insurance. However it takes a long time to get through to them over the phone, I waited 35 minutes before I got through. Once I did, the person I spoke to was 'um and ar ing' and didn't seem to know what he was talking about.”

Helpful Report

Posted 8 years ago

“Very good insurance company, however always charge me for my usage which then brings my driving score down which means I loose out on claiming more money each month other than that brilliant insurance company.”

Helpful Report

Posted 8 years ago

“I had some issues with getting my official driving licence through after I passed my test and carrot accepted my paper pass certificate until I received it. They where very helpful on the phone and left notes on their system about me so if I had to call again they would know exactly what was going on and pick up the conversation from there without explaining my situation too thoroughly over again.”

Helpful Report

Posted 8 years ago

“Overall good insurer, whenever I call I always seem to sit on hold for about 20 minutes but other than that can't really say much with regards to customer service! The I-box is a bit weird, and no matter how well I drive my scores are always 8.42 due to usage(?) The rewards are really good however and the discount at renewal is a real encouragement to drive well!”

Helpful Report

Posted 8 years ago

“I have been with carrot for coming up to two years now and my god how I love it! The rewards I get back is amazing especially now that I have a newborn baby the extra money a month really helps! The only reason I didn't give 5 stars is that when I call up I'm on hold for a good 20-30 mins and that's hard with a newborn xx”

Helpful Report

Posted 8 years ago

“The app is easy to use and shows you the driving scores as well as the reward you can earn. What i found with the box, is that if you are driving to slow (under limit) e.g. In a 30 zone you're doing 25 then the score isn't 100%. It tends to pick it up if you're hesitating. I stay at 28,29 mph”

Helpful Report

Posted 8 years ago

“Very good insurance usage us a bit strict, but overall a high quality company.”

Helpful Report

Posted 8 years ago

“Great insurance company but sometimes the black box has a mind of its own.”

Helpful Report

Posted 8 years ago

“good insurance but quite strict on usage and sometimes it has a mind of its own”

Helpful Report

Posted 8 years ago

“Have always been very helpful and answered all my questions that I had.”

Helpful Report

Posted 8 years ago

“Good but usage is way too strict”

Helpful Report

Posted 8 years ago

“No Issues with Carrot Insurance but the I-Box seems to have a mind of its own at times so I don't feel my scores have been fair but other than that the service has been great. I've only been with Carrot for 3 months so only the early stages, hope things stay the same.”

Helpful Report

Posted 8 years ago

“The app is very easy to use it can help u correct any mistakes you make during driving etc.”

Helpful Report

Posted 8 years ago

“The app is easy to use”

Helpful Report

Posted 8 years ago

“Very easy to talk to very helpful staff”

Helpful Report

Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,598 reviews