Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'm one month in to my insurance policy with the box fitted, and it seems to be going okay. Well, in fact. Understandably, the box dislikes my occasional 130mile journeys home from uni, but I've never had a score lower than +8.26. I'm confused by how they work out the main score - I repeat, I've never had a score lower than +8.26, and yet my overall score is +8.10. When I called the company to query, I was brushed off. Would recommend for cautious drivers. The box is temperamental, and the stipulations for usage scores are long. Advertised as no curphew, but your score will go down if you travel between 11PM-5AM.”

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Posted 8 years ago

“Brilliant service , people over the phone very helpful and chatty , everything explain and clear would always recommend a friend :)”

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Posted 8 years ago

“It's good but smoothness of driving goes mental when you go over a speed bump and I've been given a speeding warning on a road that I know is not 20mph but 30mph so up date to road speed limits is need for this insurer.”

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Posted 8 years ago

“Price was reasonable compared to other choices for immediate insurance start date and haven't had any issues with the company so far even received first reward payment and looking at a good discount on renewal”

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Posted 8 years ago

“Reasonable prices and the rewards app is very easy to use and keep track of my scores”

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Posted 8 years ago

“Easy use app and clear instructions on how to reduce insurance price”

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Posted 8 years ago

“Not very happy at the moment! Keep getting letters from carrot saying I need my ibox installed or they will cancel my policy in the next 7 days! My box has already been installed! It isn't my fault they never ring me back to sort anything out ! Not happy!”

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Posted 8 years ago

“Carrot is cheap and reliable. It is something for young drivers to benefit off conpared to other insurance companies. The customer service isnt great and I had an issue with the dashboard where it was recording the wrong times on the wrong days. That was sorted quickly but was on the phone for about an hour. Dashboard is a good feature besides the fact they penalise you for using your car.”

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Posted 8 years ago

“Nice and friendly to talk to, very helpful.”

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Posted 8 years ago

“Carrot insurance is the most shoddiest company ever! They have the worst customer service ever. I've been trying to see how many miles I have left on my policy for over 6 weeks and each time I ring them I get told that they are sorry and that I should have a email within 7 working days... absolute joke of a company!!! DO NO USE CARROT INSURANCE. This is my 2nd year with carrot and I definitely won't be renewing my policy”

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Posted 8 years ago

“The customer service at carrot is shocking. I have been asked to ring and top up my miles which i am quite happy to pay for and they have given me 7 days to do it before they can cancel my policy. No word of a lie, i have called everyday since Monday and there has been no answer every single time and i end up staying on the phone for about half an hour until i get bored. Looks like my policy will be getting cancelled due to lack of staff that cannot pick up a phone. Would defiantly not recommend this company to anyone.”

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Posted 8 years ago

“Recently been in accident, what wasn't my fault nothing was done and now they've taken my car and not sent me the money. worst customer service of my life, causing a lot of stress. Also they are awful for contact as they will never call and broad spire are awful to.”

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Posted 8 years ago

“Got sent a an email advising 50% over speed limit. Fair enough this was correct. Warned if it happens again policy will be cancelled. 2 weeks later another email advised again speeding this time 70 mph in a 40 limit. Checked the road and the limits 70!! Argued the toss and they backed down saying the road next to it was a 40! Yet another email a month later 33mph in a 20 zone. Checked road again and its a 30 limit.!! Will not renew”

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Posted 8 years ago

“rubbish company, spent hour and half waiting for them to answer phone, then to be told i need to call back tomorrow, they just want your money and they find an easy excuse to cancel policy, then they have the cheek to ask for an extra £150 for them to cancel policy. stay clear, may be the cheapest online but in the long run more expensive, pay a bit more and go with someone else.”

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Posted 8 years ago

“had to cancel the policy as insurance needed updating to business use - £150 charge!!! And i had the pleasure of holding on for half and hour to get that news!”

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Posted 8 years ago

“Installed a box and the scores are always rating me down so they don't have to give me any bonus. I travel the same distance to work everyday and one day it will give me 10 out of 10 on usage and another day it gives me -10 even though I traveled the same distance I traveled all the way from tower hamlets to newham drive of 30 mins on dual caridge way and it scored me -10 on not driving a long distance if driving 40miles per hour for 30mins isn't a long distance what is. Total rubbish”

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Posted 8 years ago

“My partner's car broke two weeks before our baby was due so we had to quickly sort out a new car. We then phoned carrot to let them know there was a change of vehicle and they wanted £340 to CHANGE THE VEHICLE?! Don't know how they can even justify that. Would not reccomend to anyone. Also got charged £53 'admin fee' to change our address when we moved house.”

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Posted 8 years ago

“Absolutely disgusting I called carrot after receiving a letter to inform me my policy had been cancelled. I was informed they had sent a notification of cancellation 7 days prior to this (I am still to receive this letter). Carrot advised my insurance had been cancelled as I had exceeded my allowed miles, I argued this as I purchased another 2000 miles just a few weeks before changing my car and I have not drove this car very far at all! They were adamant their gps system is correct and I had in fact exceeded these miles around 2 weeks ago (utter nonsense). They agreed to investigate but advised I would not be insured on my car pending their decision (which is illegal). As I told carrot I will be driving my car under the impression I am insured until the issue is resolved. Absolute joke of a company with NO customer service skills. All they want is your money and will charge an obscene amount for any little change to your policy - £150 to change my car?! I ADVISE EVERYONE TO STAY WELL AWAY FROM THIS EXCUSE OF AN INSURANCE BROKER”

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Posted 8 years ago

“My son took out insurance in good faith. Carrot came to fit a box and allegedly found several modifications, mud flaps, there are no mud flaps, speakers which are not factory fitted, dust caps, because they are blue and apparently a boom box which there isn't. So as my son didn't fit these then he wasn't aware but carrot have not given him the opportunity to remove. They now want him to cancel the insurance and won't get much if any of what he has paid and if he doesn't cancel they will. This company is a disgrace if only had been with him when he took out the insurance as I would have looked at reviews. DO NOT USE THIS COMPANY NO BUSINESS ETHICS A RIP OFF!!”

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Posted 8 years ago

“Absolutely disgusted. Try to charge my son £478 for a change to policy then £110 to cancel policy. Taking this to ombudsman. Avoid. NO stars”

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Posted 8 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews