Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am happy be with carrot”

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Posted 5 years ago

Hi Milan, thanks for leaving us a review. We are glad you are a happy customer.

Posted 5 years ago

“The instant chat is really useful. Emails and the phone line do take ages to get through. Rewards are really good, and defiantly helped me with becoming a better driver :)”

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Posted 5 years ago

Thanks for the great review, We are glad you like the Live Chat service and are enjoying the rewards for your great driving.

Posted 5 years ago

“Absolutely terrible, if I did know, I would have NEVER went for this insurance. Firstly poor communication. Second I couldn’t even add another driver which was important to my lifestyle and the app doesn’t even work properly. Trust me if I had the money 💰. I would cancel and get another insurer”

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Posted 5 years ago

Hi there, thanks for getting in touch. I’m sorry to hear about your experience with us so far. I’d like to investigate this for you, would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 5 years ago

“Very happy with my experience will carrot insurance. So happy that I have just renewed my insurance with them! I love that I get rewarded for my good driving. I get excited to log onto the carrot dashboard to see how many points I’ve earned!”

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Posted 5 years ago

Thank you Sophie for the fab review. We are so glad you are enjoying the rewards for your great driving.

Posted 5 years ago

“Customer service advisors aren’t really interested! My daughters black box is recording journeys she hasn’t even been on but trying to get hold of someone is impossible”

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Posted 5 years ago

Hi there thanks for getting in touch. I’m sorry to hear about your experience with us so far. I’d like to investigate this for you, would you be able to please contact us using LiveChat? https://bit.ly/2XayuC9

Posted 5 years ago

“Don’t waste your time”

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Posted 5 years ago

“Very happy with everything, very helpful too”

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Posted 5 years ago

Thanks for the great review.

Posted 5 years ago

“Had no worries with this company. Will be my 2nd year sticking with them now. Easy insurers.”

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Posted 5 years ago

Thanks for the review and thank you for renewing with us.

Posted 5 years ago

“Cheap car insurance”

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Posted 5 years ago

Thank you for leaving us a review Ryan. It's appreciated.

Posted 5 years ago

“impressed with everything thus far!!!”

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Posted 5 years ago

Hi there. thanks for leaving us a review,

Posted 5 years ago

“Very helpfull with everything”

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Posted 5 years ago

Thanks for the great review Mackenzie,

Posted 5 years ago

“Hi my name is Razvan Coman and I talked to Amber about my problem and I'm very happy with the help I've given. well done Carrot”

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Posted 5 years ago

Thanks for the great review Razvan, I’ll pass your kind words on to Amber.

Posted 5 years ago

“Great insurance company. Very good communication. App is sometimes inconsistent but such a great way of monitoring your driving.”

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Posted 5 years ago

Thanks for the great review Liam, I’ll pass your feedback onto the team.

Posted 5 years ago

“The app I use with Carrot Insurance records my journeys and rates my driving with a score. 80% of my journeys have been recorded correctly and I’ve been given a good score of 8 overall for my first week of driving with the app. When I have had a query the online chat has been quick and effective. I’m looking forward to seeing what treats and rewards Carrot will give me for my good driving.”

Helpful Report

Posted 5 years ago

Thanks for the great review, We're glad that your good driving has earned you treats and are happy with the rewards.

Posted 5 years ago

“Very helpful and the people on the live chat are very nice and patient”

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Posted 5 years ago

Thanks for the great review Flavia. I’ll pass your kind words onto the team.

Posted 5 years ago

“Terrible Company. No customer interaction or service; CUSTOMER SERVICE DOES NOT EXIST. Terrible, faulty and non-functioning app. The app is used as your box but if you lose signal, lose bluetooth or mobile data, your app disconnects. Ever since February 2019, they've made an update that meant your phone app does not track what your car does hence you're in risk of being considered not covered for insurance. They haven't fixed it as of yet. As the car doesn't get tracked but the faulty bugged app, it also means you dont get good scores if you drive safely and you won't get the rewards they promise you for driving safely every week. Customer service is non existant as the number they provide directs you to their website which barely helps you. For some reason they have deleted my account for their website dashboard. Looked up forgotten password and they said that my email was not associated with an account but I know for a fact I made one when I bought the insurance. I'm trying to find help about this on their website but it's not an option on their web chat or their help centre. Even ringing their phone number will provide no help whatsoever! Absolutely terrible. I will never renew with them and even if they cost the cheapest. They are more trouble than it's worth. They are equivalent to fecal matter.”

Helpful Report

Posted 5 years ago

Hi Ian. Thank you for taking the time to leave us a review. I'm sorry that you haven't been happy with the service we've provided. I will pass all your feedback to our team.

Posted 5 years ago

“The agents are very helpful and friendly which get through to you very quick! The Online dashboard is easy to use and you get points for good driving which is great as you get vouchers of your choice. Would recommend to anyone! GREAT INSURANCE and very reliable!!”

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Posted 5 years ago

Hi Melissa, thanks for leaving us a great review. We are glad you are enjoying the rewards for your great driving.

Posted 5 years ago

“I am happy to be cover with Carrot insurance because they are good to solve any problem at any time and with quick and nice friendly communication. Still if i have any problem with something they will still surprise me with their answer on the LiveChat. So if my insurance cover will be on the end on the 100% i will be want covered from Carrot car insurance again.”

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Posted 5 years ago

Thanks for the excellent review Milan, I’ll pass your kind words onto the team.

Posted 5 years ago

“Their black box app doesn’t pick up all journeys properly and because of that they falsely gave me a red week and sent a snotty email to say they will cancel my insurance if I do the same next week. When I tried to contact them I found out they have no contact numbers and all has to be done over ‘live chat’ where I was waiting over 10 minutes just to speak to someone who wasn’t a robot and was promised a call back but still not been contacted.”

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Posted 5 years ago

“Have to top up miles every couple of month costing at least £100 every time!! Also have to connect my Bluetooth device or update it every single journey - which is easily forgotten. Very inconvenient”

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Posted 5 years ago

Hi Holly, your Bluetooth should always be on for the app even when you are not driving so you don't need to worry about forgetting to turn it on each journey. If you want to go through more about how the app works, please do get in touch with us on LiveChat.

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews