Carrot Insurance Reviews

Name: Carrot Insurance
Address: 98 Liverpool Road, Formby, Liverpool
Rating: 3.82

3.8 Rating 3,599 Reviews

71 %

of reviewers recommend Carrot Insurance

Company Reviews

Questions

Metrics

3.8

Based on 3,599 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver, Courier
Average Delivery Time	Within 5 Days
Documents Delivered On-time	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.8 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

Visit Website

Phone:

0208 629 3308

Email:

carly.lilley@carrotinsurance.com

Location:

98 Liverpool Road,
Formby
Liverpool
L37 6BS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer service is good - the live chat is a really great feature. The app is easy to use & the rewards are great. The only downside is that the box isn’t very accurate with the scores. All of my scores are also 1 hour out - this has happened in the past and been resolved but affects my score.”

Helpful Report

Posted 5 years ago

Hi there. I'm sorry you are experiencing this issue, this shouldn't be happening. Please get in touch on our LiveChat and we can look into this for you.

Posted 5 years ago

“I have really struggled getting used to the scoring of the app. For longer journeys I have been scoring at a -9.0 despite sticking to the speed limit and a 7.7 for my smoothness despite being on a straight road for the majority of the journey. Yet for shorter journeys I have scored 10/10. I am just concerned that it isn't monitoring my journeys correctly and it will affect my policy. Overall, it isn't as good as I would have liked.”

Helpful Report

Posted 5 years ago

Hi Chloe. We will be more than happy to go over your scoring with you. Please contact us using the Live Chat service and we'll be happy to help.

Posted 5 years ago

“The box isn’t accurate with scores”

Helpful Report

Posted 5 years ago

Hi Lori. Please get in touch using LiveChat so we can go over your scores with you.

Posted 5 years ago

“Price and customer service are both exceptional but trying to contact carrot for a renewal price even with live chat is painfully slow, waiting at least 1/2 hour to get a response and if you miss the response you go back to the end of the queue.”

Helpful Report

Posted 5 years ago

Hi xxx, thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9 . Please note that Mondays are our busiest day so you can experience longer wait times.

Posted 5 years ago

“Price is good for a relatively new driver with past claims. Customer services are excellent with dealing with any complaints or issues and also refunds. I Made a complaint last month which was responded to quickly and I was issued a refund and compensation which was in my bank account within the hour. Highly recommend”

Helpful Report

Posted 5 years ago

Thanks for the great review Chloe, I'm glad we were able to resolve your complaint quickly.

Posted 5 years ago

“The live chat feature is great and the insurance itself was of great value for money. As a new driver it was really amazing to find a year's worth of insurance at such a cheap price.”

Helpful Report

Posted 5 years ago

Thanks for the great review Jasmin. We're glad you found us value for money.

Posted 5 years ago

“Live chat is really useful when using, very quick and easy to navigate. After I used it the team were very fast with getting back to me through email with the validation of the chat :)”

Helpful Report

Posted 5 years ago

Thanks for the great review Fern, I’ll pass your kind words onto the team.

Posted 5 years ago

“The live chat feature is amazing. Extremely useful and fast even after hours”

Helpful Report

Posted 5 years ago

Thanks for the fab review Ehat.

Posted 5 years ago

“The excellent customer service has proven to amaze me while I have been with carrot insurance. There live chat feature proves to be more helpful then any other company can provide.”

Helpful Report

Posted 5 years ago

Thanks for such a great review Daniel. We are glad that you have found our Live chat service to be helpful.

Posted 5 years ago

“It’s really difficult to discuss any issues with the black box app. The fact the app is so problematic it would be helpful to be able to discuss the issues over the phone rather than trying to message in the live chat every morning when I get in my car and find out the app is malfunctioning again. I’ve been told a few times to just drive anyway even though the policy says if the app isn’t working I’m not covered or have to pay £5000 for the cover”

Helpful Report

Posted 5 years ago

Hi Luke. I'm sorry that you have been having issues with the app. If you contact us on LiveChat we will be able to help you with this and we are happy to call you if you request a call, Usually if we are aware of an issue before a claim, the additional £500 excess in the event of an unrecorded journey is waived.

Posted 5 years ago

“They were quick and efficient when dealing with my issues.”

Helpful Report

Posted 5 years ago

Thank you for the great review Sharna.

Posted 5 years ago

“Great insurance company only problem I’ve had is some of my journeys haven’t recorded that could’ve put me in green instead of amber however I’m not sure if that could be a problem with my network”

Helpful Report

Posted 5 years ago

Hi James. thank you for the great review. Any time you want to have a chat about your journey scores, do get in touch with us on our LiveChat service and we'll be happy to help.

Posted 5 years ago

“The insurance I pay is at a good price and is lower than anywhere else I have found. Any problems or questions I have are always resolved quickly on the live chat through the website. Tracking how many carrot points I earn and what I am on track to get for the week is really good fun. I find the online dashboard easy to use.”

Helpful Report

Posted 5 years ago

Thanks for the great review. We're glad you've found our LiveChat service helpful!

Posted 5 years ago

“Very good, wish they had an email/phone number to try and get hold of easier but other than that great service.”

Helpful Report

Posted 5 years ago

Thanks for the great review Ben, I’ll pass your kind words and your feedback onto the team.

Posted 5 years ago

“+ good price insurance + app layout is good + customer service is quick and helpful - lots of app problems (doesn’t always record journeys, records journeys as the crow flies, says you’ve been driving when you haven’t) - had to pay £100 more because one of my additional driver couldn’t download the app - lack of communication about app problems being resolved - takes a long time to register you’re actually driving The problems and the reason for my poor review are solely down to how poor the app is and how many problems it is causing. The customer service and actual insurance value is fab”

Helpful Report

Posted 5 years ago

Hi there. Thanks for leaving us a review, please get in touch using LiveChat if you have any further queries about your policy. https://bit.ly/2XayuC9

Posted 5 years ago

“Price is reasonable for students. Customer service is useful and quick with online chat. Overall the black box is fair.”

Helpful Report

Posted 5 years ago

“Always there to help and get things sorted out quickly for you, I’ve never had to wait long, always answer any questions I ask, friendly staff and really approachable couldn’t recommend these as an insurance company”

Helpful Report

Posted 5 years ago

“Love the app, really easy to use and the reward scheme is great! Good customer service, every time I’ve had a problem it has been resolved quickly and without hassle.”

Helpful Report

Posted 5 years ago

“Some customer service representatives are helpful some seem like they cannot be bothered, also find it’s silly how it’s only an online chat now when sometimes you do need to speak to someone to explain your problem fully.”

Helpful Report

Posted 5 years ago

“Sorted my query online within minutes and never had any issues at all. Everyone is lovely!”

Helpful Report

Posted 5 years ago

Carrot Insurance is rated 3.8 based on 3,599 reviews