“Slow and rude customer service. They do not get back to you as promised or if there is an issue. Hidden fees and they do whatever they can to charge you more.”
“Absolutely terrible company ! They was asking for proof of employment wich I send this by email, after 3 days (they are not calling back or writing back), advisor was asking if my car was insured since I bought, how can I insure my car if the service of company like this are terrible ? I don't understand why a company like this are on the market ?”
“Pathetic and the poorest service. Do not try them. Worse customer service. I would like to give them negative marks. They are not refunding me the advance payment I made after I sold my car in few months after the advance payment.”
“When it was about taking my money they answered me to the email in one day. Now they have to return me 104 pounds. They don't answer me at all to any of my email.”
“Below my e-mail to Clements which is self-explanatory
I am herewith confirming that I have received your single-sided cancellation of my life insurance, however I will not take "advantage" of this new offer for several reasons:
- receiving my premium payments for the last 7 years and now cancel the insurance when my age is getting a higher risk for you
- the new premiums increase nearly by 4 times the price of the current one
- the internet forums about your customer satisfaction are not the best”
“I have clements world wide car insurance for 3 years, Finally i want to move new insurance as i dont want to continue .They didnot provide me no claim bonus certificate. Finally after so many mails they sent fake certificate which is not acceptable by other UK insurnace company. So I lost 3 years history of driving with no claims. It is very poor hope no one will go for these kind of insurance.”
“after being with them for two years suddenly they decided not to insure my car anymore and when i applied for my no claim bonus certificate its been more then 3 weeks no reply from them, when i try to speak with customer services always get one message( we are currently experiencing a high call volume and we are unable to deal with you). i am so frustrated dont knw what to do”
“poor service, sent me email saying renewal automatically done, rang to confirm, reassured me, end up in troubles as insurance was not renewal
poor staff not able to solve problems”
“When trying to swap a piece of clothing I had purchased for my daughter because the size was labeled wrong, I was made to feel worthless by staff, the exchange was refused, and I was told to try selling the clothing on Kijiji. I can’t believe the lack of professionalism, or that your staff treats clients like this. We will never shop in your stores again.”
“This agency filed and sent in my details ( all incorrect) before I had authorised it. They said I would be charged IF an acknowledgement was received. An acknowledgement is automatic. I did not pay as I realised it was a scam. They took me to court but didn't turn up. Case written off. Do not be taken in by this 'company'”
“Gave Clements my business for 2 years, When I asked for a cert of no claims it was not forthcoming. The period with Clements provides a bridge to all my previous years of no claims, all of which will be obsolete without cert from Clements. Been asking for a week now with no success. The broker that provided cover for the years before Clements provided the cert within 2 hours of request.
DON'T USE CLEMENTS UNLESS YOU WANT TO LOSE YOUR NO-CLAIMS BONUS!”
“I have been asking for a quote to renew my existing car insurance since the 26th June 2016. 10 emails later and excuse after excuse I am still waiting. I have been with Clements for 14 years and never had service like this.”
