Dial Direct Reviews

Name: Dial Direct
Rating: 4.26

4.3 Rating 2,443 Reviews

82 %

of reviewers recommend Dial Direct

Company Reviews

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Metrics

4.3

Based on 2,443 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

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Dial Direct 5 star review on 26th July 2023

Dial Direct 1 star review on 23rd October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very straight forward , efficient and great communication”

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Posted 1 month ago

“Always very helpful, excellent service”

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Posted 1 month ago

“My car insurance premium was up for renewal but my initial quote was an increase on last year, having received a number of other slightly cheaper quotes I contacted Direct Line and spoke with a very helpful advisor who was able to reduce my premium for this year’s renewal. Excellent, efficient and helpful service.”

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Posted 1 month ago

“Very competitive, trustworthy and supportive company.”

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Posted 1 month ago

“"Brilliant Simple Process And Great Customer Service \ud83d\ude09"”

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(Van Insurance) - Posted 2 months ago

“Once again I chose to renew my insurance with dial direct. With insurance going up I knew my premium would be higher this year but dial direct came in very competitive, with this it made sense to renew. I’m not a fan of shopping around, I do like to stay with what I know. But I will always compare and make sure I’m getting a good deal. Dial direct are easy to communicate with and a pleasure to do business with, I would highly recommend 👍”

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Posted 2 months ago

“Great to deal with”

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Posted 2 months ago

“Very reasonable. Staff very helpfull”

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Posted 2 months ago

“Excellent pciea and super quick to do”

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Posted 2 months ago

“Dial Direct is a great company. They have very helpful staff and premiums are the best. I recently had to make a claim and it went through very smoothly and quick. Highly recommended.”

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Posted 2 months ago

“Very helpful i just wanted to make a small adjustment on my renewal to the policy and is was done without fuss. Absolutely no problems. Premium similar to last year Highly recommended”

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Posted 2 months ago

“easy to understand policy documents and very helpfull when I contact them”

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Posted 2 months ago

“The whole process was easy to navigate.”

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Posted 2 months ago

“Good service, good prices, highly recommend using Dial Direct”

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Posted 2 months ago

“really surprised to find a company who looks after existing customers when up for renewal, and not just hike up the cost hoping that you will pay up without checking first, great please keep it up and i for one will certainly stay on board.”

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Posted 2 months ago

“I had an accident four weeks ago. I was impressed the way I was contacted and asked if there was anything they could do I sent pictures of the damage to my car and I got an instant results”

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Posted 2 months ago

“Very good service”

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Posted 2 months ago

“Great service have my home insurance and car insurance with this company .”

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Posted 2 months ago

“Customer Service Team excellent”

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Posted 2 months ago

“I contacted Dial Direct when my policy was due, excellent service very helpful chap on the phone, no massive increase, was delighted with the outcome.”

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Posted 2 months ago

Dial Direct is rated 4.3 based on 2,443 reviews