Endsleigh Reviews

Name: Endsleigh
Rating: 2.85

2.9 Rating 207 Reviews

45 %

of reviewers recommend Endsleigh

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2.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had an accident with my tv that is only 24months old and very expensive and they sent tv back saying it was wear and tare!!!!disgusting!!!”

Helpful Report

(Home Insurance) - Posted 5 years ago

“Would give 0 stars if possible. Have had contents insurance with Endsleigh for 1 year at a cost of roughly £4.99 a month. In the past week I have had an email from them and their credit provider stating my policy has renewed at £10.17 a month (more than double). I've called their customer service team this afternoon to cancel and was quite simply blackmailed. I could either pay £26+ to cancel the policy I had renewed without knowing or look at a cheaper renewal with them for another year. Endsleigh have no proof of receipt of an email or letter confirming they have made me aware of the increase in cost so how can these methods be used as suitable notice. If a letter carries such important details is should be sent via signed for post. I've now paid the £26+ to leave Endsleigh out of principle if nothing else. DISGUSTING SERVICE”

Helpful Report

Posted 5 years ago

“Shocking behaviour - Endsleigh Insurance. REF: Policy HYT0407924 I have spent a year now in dispute with Endsleigh over my car insurance (above). I bought a new car and scrapped my previous one in January 2018. I phoned Endlseigh in January 2018 and asked for the insurance to be canceled, I took out insurance for my new car with Esure. A couple of months later and no cancelation was confirmed, and premiums were still being taken from my account. Repeated phone calls and requests for cancelation are met with denial, obfuscation, misdirection, lack of action, false promises and wilful neglect….. anything other than cancelation and refund. This extends through a renewal, so includes two disputed periods, quite unbelievable. Shockingly bad service that borders on criminal / fraudulent behaviour. And all the time they continue to take premiums, I don't automatically cancel DD's as this can led to demand from creditors; a situation I have experience I'm the past. I have canceled the direct debit now, and will refer any demand directly to Endsleigh, and continue to pursue this unsettled dispute. Really shocking behaviour. Has anyone else had a similar experience? I want to hear from you if possible,maybe we can join forces.”

Helpful Report

Posted 5 years ago

“I had to claim back my fees after not travelling to the UK due to a family emergency which is one of the things termed as 'unavoidable circumstances'. I had no idea Endsleigh handled my policy till i asked for my fees back. Fair enough. I made a claim and kept following uo. Emails were replied days after. Making international calls from Africa ain't cheap.I pay you and you cannot even call me after asking for call backs? Recently was told my claim was transferred to another company this is after days from the transfer. No email given of the new company no way forward. I was supposed to email consent forms and dont know who to email. It imhas been 2months now and honestly just tired. Are you guys still the one with my oolicy or CEGA group. I have no cintract with CEGA group my contract is with you guys. Can we take this to court or have a member of your team contact me ASAP.”

Helpful Report

Posted 5 years ago

“Paid in full for insurance all o.k.next day get email asking for copy of log book and saying some of questions not the same on all quotes.Rang customer services I had put we brought car In 2008 instead of 2009 they still want copy of log book.”

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Posted 5 years ago

“Very nice experience. they Charge me Cancellation fees more then my Policy fees. No deposit return as well. No option to Add any extra car. The offer may be cheap insurance but if you need any emergency change on you policy , then Its a big problem and money. And Claim forget it. Thanks for your nice service.”

Helpful Report

Posted 5 years ago

“They charge for everything!!! Made error when filling out application form and was charged £30 even although this was done within the 14 day cooling off period. We needed to add an extra driver for one month, (full clean licence)...charged £90 plus £30 admin fee. Was buying a new car so decided to cancel policy (we weren't going to renew with them anyway) rather than be charged again but hay ho guess what ..charged astronomical amount of £75. A total amount of £225 over and above our policy amount. DISGRACEFUL!!!!”

Helpful Report

Posted 5 years ago

“They charge you for everything! Even charging for not having the service with them!”

Helpful Report

Posted 5 years ago

“If I could select 0 stars, I would. SHOCKING customer service. They are quite happy to leave you on hold for HOURS on end. They say they'll ring you back... THEY WONT. I wouldn't recommend them to my worst enemy.”

Helpful Report

Posted 5 years ago

“Quoted 2000 pounds to change car on policy with maximum 9+years ncb. L&V quoted £165. No explanation from Endsleigh - how does Endsleigh stay in business?”

Helpful Report

Posted 5 years ago

“Your student insurance is a rip off. Its so complex even though I work in the business I could not understand all the cover - and your agent couldn't either when I spoke to her. Most of this insurance is covered under my home insurance. Absolutely rip off and so complex even your own staff can't understand it”

Helpful Report

Posted 5 years ago

“Tried loads of times to contact Endsleigh by phone and email, always waited over 30 mins before giving up. Needed to cancel a policy. The response when I actually did get to speak to them was appalling and I got charged £36. Please pay a bit more and go with a decent insurance company, as these jokers are disgusting to deal with”

Helpful Report

Posted 5 years ago

“Home renewal insurance quote received. I e-mailed to say I did not want to renew the quote as it had increased by 80 pounds. I then received another letter saying it was renewed. I phoned and cancelled. I have now received a default notice from their credit company premium credit to say I have defaulted. I have just phoned Endsleigh and in order to cancel the policy (which I had already cancelled but which they have no knowledge of!) it has cost me another 5 pound. Appalling service!”

Helpful Report

Posted 6 years ago

“Disgusting service avoid at all costs”

Helpful Report

Posted 6 years ago

“Time-wasting and thoroughly unhelpful. I have never had worse service from an online insurer.”

Helpful Report

Posted 6 years ago

“Rubbish from start to finish”

Helpful Report

(Car Insurance) - Posted 6 years ago

“The premium appears to be attractive but do not use them if there is any chance at all that you might move, change your name or job because when you advise them they will charge you a minimum of £30 (a lot more if you move). This is not made apparent on the motor policy documentation. They also charge £75 to cancel the policy, even if you have paid up front! This company should not be allowed to operate on this basis, more transparency is required, all fees should be highlighted prior to pushing the button. I for one will never use them again and wish I had read up on the reviews before being tempted by a seemingly low premium. Avoid, avoid, avoid.”

Helpful Report

Posted 6 years ago

“Holding on the phone to get through for 50 minutes just isn't practical.”

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Posted 6 years ago

“I got an original quote and decided to take the policy then was charged £200 more. When I complained they said that their system was at fault and the higher price was right. They then offered £40 to compensate me. After about 3 months I complained that I did not recieve the £40 They said they did not know why it was not sent and would send it again. I have still not received it and do not have another hour to waste chasing it up again.”

Helpful Report

(Car Insurance) - Posted 6 years ago

“absolutely appalling. My daughter with a no claims history, no penalties or accidents simply informed this company of a change of job and location within the UK - they then refused to insure her and offered her a new policy x4 times the amount . They then said she would also have to pay a cancellation fee even though they decided to cancel! Over the phone they then decided they would not insist on the cancellation fee but then subsequently deducted it from her account. Absolutely appalling - please please DO NOT insure with this company”

Helpful Report

Posted 6 years ago

Endsleigh is rated 2.9 based on 207 reviews