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Endsleigh Reviews

2.9 Rating 207 Reviews

45 %

of reviewers recommend Endsleigh

Company Reviews

2.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely awful, please avoid at all costs. This company will use any underhand means available in order to avoid paying a claim. I had contents insurance and my flat keys were stolen (along with my car during a car-jacking) - replacement locks should be covered, right? However, because the thief used misdirection, apparently this comes under "theft by deception", which they refuse to cover. They've created a lot of bad-will, and lost any future business, for the sake of saving themselves £150 (against £300 new locks).”

Posted 6 years ago

“Worst company, worst customer service, they will charge you to leave even if they don't comply with their service, been waiting over 3 weeks for my claim , tried cancelling they wont even talk about it keep passing to another member of staff, until I was told I need to pay £200 to cancel it , what a joke”

Posted 6 years ago

“Unacceptable service.”

(Car Insurance) - Posted 6 years ago

“Absolutely joke of a company I did a quote and went back to it 1 hour later and paid the initial deposit of £160.01 for them to take the payment out of my account and not give me the insurance now I cant get my money back !!!!”

Posted 6 years ago

“warning warning this company takes money from peoples account that does not have a car policy with them.i had a sum off £111.34 taken out of my account and was on phone for 36 miniutes trying to get them to give money back they refused saying i was responsible for my sons debt. i am going to report to police as theft. please do not use this bad company if you do look at small print as they are a law to themselves unhappy”

Posted 6 years ago

“I am reviewing this company on every review site possible to persuade people against using this joke of a company. Cannot find it in me to write out another review but this site here pretty much sums up Endlseigh Insurance https://uk.trustpilot.com/review/www.endsleigh.co.uk Do not be fooled by the (probably fake) reviews on their own site. AVOID AT ALL COSTS!”

Posted 6 years ago

“Would have given worse review than this if possible: hidden fees, poor customer services, threats of debt collection agencies without demonstrating why an amount has been billed, and all for a £15 debt. Whatever you do choose an alternative insurer.”

Posted 6 years ago

“Awful insurance provider will never use this company again. Customer service non exsitent shambolic to say the least would not advise anyone to use them.”

(Car Insurance) - Posted 6 years ago

“Couldn't get through on the phone - all their operators were busy for over 20mins, even though I was a new customer. Gave up and went elsewhere as if they don't answer for new business, not much chance of getting through if something went wrong !”

Posted 6 years ago

“£30 JUST to change my address. Absolute daylight robbery. No option to do online, so awful for those with poor phone signal. Not touching them again.”

Posted 6 years ago

“Contacted endsleigh after i got renewal notice for home contents. Their best quote was 300% more expensive than comparable policy with legal and general ! So i informed them i would not be renewing. All seemed well until i got a threatening letter from premium credit that they had not received a payment. Got in touch with endsleigh who told me after investigation that my instruction had indeed been received but not acted on. Spent 1.5 hours on this and they refused to compensate me for their incompetence and the time i wasted. Now need to waste more time with premium credit. Be warned avoid endsliegh and premium credit_ the cost of my policy was close to the charges i would have paid to premium credit. If you are a student and end up in similar situation, be under no illusion your credit rating is in danger from these charlatan profiteers. The amount saved has been donated to the UNICEF Yemen appeal...money better directed. Perhaps Endsleigh and Premium credit would also like to donate ...that would be compensation enough for me, and hopefully others who have been let down by this pair of corporate incompetents/bullies!”

Posted 6 years ago

“Contacted endsleigh after i got renewal notice for home contents. Their best quote was 300% more expensive than comparable policy with legal and general ! So i informed them i would not be renewing. All seemed well until i got a threatening letter from premium credit that they had not received a payment. Got in touch with endsleigh who told me after investigation that my instruction had indeed been received but not acted on. Spent 1.5 hours on this and they refused to compensate me for their incompetence and the time i wasted. Now need to waste more time with premium credit. Be warned avoid endsliegh and premium credit_ the cost of my policy was close to the charges i would have paid to premium credit. If you are a student and end up in similar situation, be under no illusion your credit rating is in danger from these charlatan profiteers. The amount saved has been donated to the UNICEF Yemen appeal...money better directed. Perhaps Endsleigh and Premium credit would also like to donate ...that would be compensation enough for me, and hopefully others who have been let down by this pair of corporate incompetents/bullies!”

Posted 6 years ago

“So many bad reviews and then a quick batch of 5 star, one line, good ones, and all from someone called 'anonymous'. Over and over again. Amazin'”

Posted 6 years ago

“Terrible Service, via a claim and trying to cancel, charged me administration fee as they call it after 5 days of renewer , due to my busy lifestyle did not have time to cancel in time but even after a loyal 4 years they still couldnt find the decency to give it back. Stay Away”

Posted 7 years ago

“£18 a month and 50 excess to fix an iphone 5, may as well buy a new one. money grabbers”

Posted 7 years ago

“the worst I have ever dealt with... shockingly bad service and the people are very rude!”

Posted 7 years ago

“Shockingly awful and inadequate response to a simple claim on a lost mobile phone. Now into 3rd week since claim first registered, and no result in sight. Never less than 15 minute wait via electronic switchboard to claims handlers. Paid excess over a week ago - handed over to their delivery service BeValued due to send replacement handset. They text me saying they will deliver 3 days ago. Then postpone. And now - having waited for 20 mins to get through to BeValued - I am handed back to Endsleigh as the claim is 'under review'. This from the company who announces they 'make insurance easy'. Woeful.”

Posted 7 years ago

“So I bought a new car over Christmas, got a good deal from a new insurer and called Endsleigh yesterday to cancel my previous policy. Well they charged me £75 just to cancel and blamed ME for not letting them quote on a new vehicle (despite comparison websites putting them much more expensive than others). I can understand if I just wanted to switch but I having bought a new car I consider it extortion to keep business rather than allowing customers to make an informed decision. I will never deal with Endsleigh again nor recommend them to anyone I know.”

Posted 7 years ago

“I have been with them for 2 years, the last year was by mistake as i forgot to cancel my renewed policy. This year I've managed to find a cheaper policy, however trying to contact C/services with Endsleigh to cancel my present policy them is a nightmare. waited 20 minutes on the phone today, eventually hanged up, they advise you to use the chat link. Chat link is not working, so I'm going to try again on Monday, I do not advise anyone to take out any kind of policy with this company. Useless.”

Posted 7 years ago

“AVOID AVOID AVOID Endsleigh! I had to cancel my policy because they could,nt insure when I changed vehicle. Pleae please please AVOID!”

Posted 7 years ago

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Endsleigh is rated 2.9 based on 207 reviews