Endsleigh Reviews

Name: Endsleigh
Rating: 2.85

2.9 Rating 207 Reviews

45 %

of reviewers recommend Endsleigh

Company Reviews

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2.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worse company ever I've had a car insurance with them. I paid nearly 4K for the insurance as I was 17 and few months later I've had a car crash which was the other drivers fault (driver admit to it) when I informed endsleigh about the accident a week later I've received a letter from them saying I need to pay £280 more as apparently I've been using my car to go school/college and also been using it to work daily so I phoned up and spoke to the customer service and I said I don't go school and I can't use my car to go college so that's invalid excuse to rob me for my money (the college was 2 mins away from my house) and I don't have a job so they said apparently that's what I've mentioned to the insurance company when I was informing them about the accident I said no i was on my way back from shopping and advised them to listen to the recorded calls conversation.. Anyways they were harassing me for couple of months and asking me to pay that amount or else they'll take me to court but at that time they took my car away to see if it was repairable but it got declared as a written off.. But because the damage was small on the car and the car was in good condition so I decided to take my car back but when I got my car back it was all scratched (all the doors) and a massive dent on the passenger rear door and the rear bumper and number plate was missing so I phoned them and told them then they sent me a letter and dined everything but when i spoke to them again then they admitted it and mentioned it was there agent fault and offered me £65 to get it repaired and the damage was costing me £1350, and when I reported to them that they damaged my car after that I didn't received any letter to pay that £280.. AVOID THIS INSURANCE COMPANY.. POOR CUSTOMER SERVICE ASWELL”

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Posted 7 years ago

“Terrible do not go with this company they are very bad”

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(Home Insurance) - Posted 7 years ago

“Worst insurance I ever had. Don't know how to deal with claims very un professionall. Leave everything to Last minute don't inform you on anything and made some fraud mistakes. Beaware of this company they just want your money. This is not a professional insurance company don't know how to deal in this sector. Should of looked at people's reviews before opening car insurance with them. Avoid! Opening car inruance with endsleigh.”

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Posted 8 years ago

“very bad stay away from these”

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(Car Insurance) - Posted 8 years ago

“Online price for car insurance was attractive, but when it came time to claim because car flooded - service shocking. Took 13 weeks to resolve, during which time I had continued to make lease payments without the use of a vehicle. Endsleigh accepted resolution had taken longer than it should but would not reimburse. Given run around from all centre - far too long to come back with answers and someone different everytime you call so have to run through the whole history yet again. Says on website they "understand" customers - nonsense.”

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Posted 8 years ago

“You can never get through to anyone to speak to wouldn't swap my insurance on to a car in the same insurance group awful service never again”

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(Car Insurance) - Posted 8 years ago

Endsleigh is rated 2.9 based on 207 reviews