Endsleigh Reviews

Name: Endsleigh
Rating: 2.85

2.9 Rating 207 Reviews

45 %

of reviewers recommend Endsleigh

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2.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it an excellent company it has the best price for my need and very affordable and was very easy to fo”

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Posted 3 years ago

“They are corrupt I signed a credit agreement and a few weeks later they decide to change it to more. This is fraud and has been reported to the relevant people and evidence of this fraud will be presented to these people. When you speak to them, they then use the excuse book and lies to attempt to get out of it. DO NOT TOUCH OR TRUST THESE PEOPLE KNOWN AS ENDSLEIGH.”

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Posted 3 years ago

“Trying to cancel my contents/gadget insurance as I am not longer a student and it is near impossible. Keep you on hold until you give up and then charge you a cancellation fee. Customer service not great either.”

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Posted 4 years ago

“Very easy to arrange.”

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(Car Insurance) - Posted 4 years ago

“Very poor not good”

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(Home Insurance) - Posted 4 years ago

“Very good value.”

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(Home Insurance) - Posted 4 years ago

“My Son has be paying for insurance for just over 3 years, never claimed before …………….. just cracked his screen on his I-phone. Sadly he forgot to tell them he had an upgrade from a 7 to an X, Endsleigh WOULDN'T pay out saying that the I-phone wasn't the one he was insured for :-( :-( I asked them to just pay him an amount of money for a I-Phone 7 screen and he could pay the rest. They wouldn't pay anything. Not very good customer service. Funnily enough they are still taking his monthly fee out of his account and wouldn't reimburse him the amount he has paid from the claim date. Ruby the customer service women was really lovely, just that the company polices are poor. Just a typical Insurance BLACK & WHITE company.”

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Posted 4 years ago

“Scammers Don't touch with a barge pole THIEVES in suits”

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Posted 4 years ago

“I had a minor bump and they were quick and efficient to deal with this and with no major impact on my payments. I have recommended Endesley to friends and family. Would have put 5 stars but don't rate more than 4”

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(Car Insurance) - Posted 4 years ago

“Very easy to deal with and prompt attention.”

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(Car Insurance) - Posted 4 years ago

“Good service no hassle”

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(Car Insurance) - Posted 4 years ago

“There emergency team is external and also, 4 days after they arranged a boiler call-out, the engineer over compensated the pressure too much. So, it's been over 24 hours in the winter season without heating and hot water, and I was told that my tennants would have to wait another day for a recall to fix it again. They had no consideration for my tennants. Again. If you are a landlord, avoid this company like the plague. They are cheap and support very bad engineers. They don't care if there is no hot water or heating in the house.”

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Posted 4 years ago

“Disgusted. Seems to be a theme regarding renewing car insurance. Then telling the customer they have to prove it!!! Only one worth a mention is Emma”

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Posted 4 years ago

“DO NOT USE THIS COMPANY!! They failed to send me any reminder of my car insurance obviously relying on the auto renewal process to take this increased premium directly from my account. When contacted them they insisted I had agreed to this 1 year ago(!!!) , stating it was buried somewhere in the small print of the t&cs and that they would charge me £30 admin fee to refund my premium. ABSOLUTELY SCANDALOUS THEY CAN GET AWAY WITH THIS.”

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Posted 4 years ago

“Wish I could given -0 stars. Go elsewhere. Do not choose them for home insurance. Should not be trading. They have no intention of honoring any claim if they can wriggle out of it.”

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Posted 4 years ago

“Waste of time!!!! Young driver have been driving for over two years and have no claims unfortunately had an accident with my car resulted in a three car pile up due to wet road surfaces preventing the brakes from working police have been and were not taking any further action and no one would be held liable as it was poor weather conditions and were out with the drivers control due to my car being quite old on impact it took the full force and crushed like a can, severe front end damage the car that was hit in the rear has almost no damage at all a few scratches in the bumper, mines however is completely undrivable I pay extra for recovery, so had phoned up to have this done I'm full comp so expected better treatment than what I got, I was asked the same questions over and over again and ended up on the phone for almost two hours and was then told I would have to wait up to 4 hours for recovery to get my car and that they would not give me a claim to have it repaired or even pay out if it was written off (the front end is in the windshield so it probably is) after a long discussion after having talked with police while on hold they moved my car into a safer location so it was not in the middle of a road and that is where it will remain I'm now without a car and two passengers taken to hospital no chance of a claim or any way of getting my car fixed or replaced I now need to get someone to remove it from the ditch and I'm now honestly expecting my no claims to go out the window eventhough they have literally not helped. Actually ridiculous that they expected me to wait on the side of a high speed road in the pouring rain with two younger kids one with a broken wrist and crying in pain while we wait on recovery for 4 hours, and then make no attempt to help out with my car. what am I actually paying insurance for!!!! Probably going to cancel since I don't have a car to insure and I can't afford another one, definitely do not recommend.”

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Posted 4 years ago

“Poor service needed to alter policy they could not do it the day we phoned. They phoned back day after when they could not contact insurance company. Not the service you expect from this company. We were backed into a corner to accept the increase they came up with as the car was needed for work at 7 am next morning. Promised they would make our feelings known. No further contact from them.will be looking to change when renewel due.”

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(Car Insurance) - Posted 4 years ago

“Customer service is Bad! They auto renewed my insurance after my request NOT to, now they want me to pay a late cancellation fee... And miraculously have no record of my call. Absolute cowboy operation!! DO NOT USE”

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Posted 4 years ago

“DISGUSTED CHARGING £30 TO CHANGE ADRESS WHEN A BRAND NEW BETTER POLICY COSTS £42 COME INTO THE REAL WORLD ENDSLEIGH TAKING MY BUSINESS ELSEWHERE”

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Posted 4 years ago

“Horrific company. Charged admin fees to change the address on my policy which they did not do correctly so I paid insurance for a property that I didn’t live in and based on the postcode actually didn’t exist. They then auto renewed my policy without my knowledge, after I specifically asked for it not to auto renew when arranging the policy. When I queried this I was told that they cannot arrange this when a policy is set up and you need to call once the policy is running to cancel the auto renewal. I was then told that I had to pay a £30 cancellation fee to cancel this policy despite the fact it was for a property I didn’t live at and had informed them previously of my address change and the renewed policy had been running for less than twelve hours. Furthermore when I questioned the fact that they don’t contact customers directly to inform of auto renewals, I was told it’s the customers responsibility to check their online account. Endsleigh lack competitive prices and any sort of customer service, I would most certainly not recommend them.”

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Posted 4 years ago

Endsleigh is rated 2.9 based on 207 reviews