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Endsleigh Reviews

2.9 Rating 207 Reviews

45 %

of reviewers recommend Endsleigh

Company Reviews

2.9

Based on 207 reviews


Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The premium appears to be attractive but do not use them if there is any chance at all that you might move, change your name or job because when you advise them they will charge you a minimum of £30 (a lot more if you move). This is not made apparent on the motor policy documentation. They also charge £75 to cancel the policy, even if you have paid up front! This company should not be allowed to operate on this basis, more transparency is required, all fees should be highlighted prior to pushing the button. I for one will never use them again and wish I had read up on the reviews before being tempted by a seemingly low premium. Avoid, avoid, avoid.”

Posted 6 years ago

“Unfortunatly i had to cancel this policy before it was up and running but they still took a big charge of the money paid.Administration fee ! I neaver even drove on the policy. Do not think i would use them again.”

(Car Insurance) - Posted 6 years ago

“easy and good value”

(Car Insurance) - Posted 6 years ago

“Holding on the phone to get through for 50 minutes just isn't practical.”

Posted 6 years ago

“I got an original quote and decided to take the policy then was charged £200 more. When I complained they said that their system was at fault and the higher price was right. They then offered £40 to compensate me. After about 3 months I complained that I did not recieve the £40 They said they did not know why it was not sent and would send it again. I have still not received it and do not have another hour to waste chasing it up again.”

(Car Insurance) - Posted 6 years ago

“Endsleigh were good in the beginning, I found it reasonably easy to purchase a policy and view documents, however when I finished being a student and so updated my details my insurance was raised from £1100 a year to over £1800! In summary a good insurance company if you are sure your details will remain the same, if you may need to change the car on the policy or are going to become full time employed, I’d advise against going with them.”

(Car Insurance) - Posted 6 years ago

“I only used them for a fortnight because I sold the vehical for a van and they do not insure vans”

(Car Insurance) - Posted 6 years ago

“absolutely appalling. My daughter with a no claims history, no penalties or accidents simply informed this company of a change of job and location within the UK - they then refused to insure her and offered her a new policy x4 times the amount . They then said she would also have to pay a cancellation fee even though they decided to cancel! Over the phone they then decided they would not insist on the cancellation fee but then subsequently deducted it from her account. Absolutely appalling - please please DO NOT insure with this company”

Posted 6 years ago

“I cannot fault any experience regarding Endsleigh policy and enquiry”

(Car Insurance) - Posted 6 years ago

“Absolutely awful, please avoid at all costs. This company will use any underhand means available in order to avoid paying a claim. I had contents insurance and my flat keys were stolen (along with my car during a car-jacking) - replacement locks should be covered, right? However, because the thief used misdirection, apparently this comes under "theft by deception", which they refuse to cover. They've created a lot of bad-will, and lost any future business, for the sake of saving themselves £150 (against £300 new locks).”

Posted 6 years ago

“they are very good”

(Car Insurance) - Posted 6 years ago

“Worst company, worst customer service, they will charge you to leave even if they don't comply with their service, been waiting over 3 weeks for my claim , tried cancelling they wont even talk about it keep passing to another member of staff, until I was told I need to pay £200 to cancel it , what a joke”

Posted 6 years ago

“I can find absolutely nothing to find fault with”

(Home Insurance) - Posted 6 years ago

“Ok and good priced insurance for my car but I recently changed my address. First time for 27 years. When advising Endsleigh of this I by phone got charged £30 for what must have been all of 3 mins effort on a computer on their part. Not impressed in being ripped of for £30 for this very small change.”

(Car Insurance) - Posted 6 years ago

“The customer service was clear and distinct and I will use this company again if they give me a decent quote for the next insurance I need”

(Car Insurance) - Posted 6 years ago

“Unacceptable service.”

(Car Insurance) - Posted 6 years ago

“Absolutely joke of a company I did a quote and went back to it 1 hour later and paid the initial deposit of £160.01 for them to take the payment out of my account and not give me the insurance now I cant get my money back !!!!”

Posted 6 years ago

“Premium excessive”

(Car Insurance) - Posted 6 years ago

“Very good, helpful. Thanks”

(Car Insurance) - Posted 6 years ago

“Great company never had any problems”

(Car Insurance) - Posted 6 years ago

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Endsleigh is rated 2.9 based on 207 reviews