Flux Direct Reviews

Name: Flux Direct
Rating: 2.69

2.7 Rating 334 Reviews

39 %

of reviewers recommend Flux Direct

Company Reviews

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Metrics

2.7

Based on 334 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Flux Direct 1 star review on 26th August 2021

Trevor Bennett

Anonymous

Anonymous // 01/01/2019

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“I’ve lost my charger for my black box is there anything else I can use to charge it?”

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Posted 6 years ago

“was very helpful wen sorting out this for me”

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(Car Insurance) - Posted 6 years ago

“I have no problem with flux but I have to say that ALL providers are too expensive. If car insurance wasn't mandatory then car insurance would be significantly cheaper. Insurance providers hold the motorist to ransom. It feels like sharp practice. I think that comparison web sites encourage collusion between the different suppliers. Rather than reduce costs all companies base their quote on the most expensive.”

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(Car Insurance) - Posted 6 years ago

“Cheap for a reason? If you've got to deal with their customer service -you're stuffed. Absolute bunch of amateurs - taking money months later for a cancelled insurance policy (during cool off period) and then trying to blame everyone else except themselves. Used previously but never had to deal with them beyond buying a policy, will take business elsewhere in future - even if it costs more.”

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Posted 6 years ago

“Took a policy out for my son with me as a named driver, they requested copies of both our licenses and a verification code so they can look online at them. Provided them but was told we hadn't so supplied them again. Again told they hadn't been supplied, so called them direct and after speaking with them I emailed the information over along with photos. Policy came through but a week later they emailed saying my information was wrong so rung again and supplied the information yet again along with a new code. All was fine for a couple of weeks when we were told they are cancelling the policy and no information has been given, so again I called them and after checking they said I should ignore the emails as everything appears okay. This morning my son gets a letter informing him the policy is being cancelled. Fluxdirect is a complete shambles, the codes supplied I had checked and access is given so the licenses could by viewed, the emails were received okay so the pictures and codes again could be seen. They don't talk to each other and as this is my Sons first policy as its a provisional license he's worried that this threat to cancel his policy will appear in the future and make things harder.”

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Posted 6 years ago

“Very nice people to deal with the only thing I have got a problem with my partner and myself are both disabled and sometimes we are in hospital and forget to transfer the money over into the account that pays flux insurance and they will send letters straight away saying if we don't pay with in a couple of days they will cancel our insurance”

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(Van Insurance) - Posted 6 years ago

“too much info required never had to supply so much info for an insurance etc”

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(Car Insurance) - Posted 6 years ago

“very easy to set up”

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(Car Insurance) - Posted 6 years ago

“Shocking insurance company!!!! I didn't even buy the car because I hadn't had confirmation of the insurance documents coming through. Which insurance makes you wait for 3 days for confirmation of you being insured. I checked online and the reviews speak for themselves. I didn't have enough in the bank to buy another so wouldn't take the risk of driving without insurance for a car I travelled far for. Lost my deposit on the car and called flux direct to cancel. I was waiting forever and decided to do a ring back instead. So for the 3 days use which I obviously didn't use I was charged £49.99 fee and other fees resulting to £80 for a service I did not use and didn't even receive documents too. Ridiculous company and I'm sure they will make anyway possible to get out of a claim and everything as money is everything to them as the ethics and moral of the company is built around money and not the service. I just hope this review gets read and that if it puts others off then eventually it will be no more. I've never had insurance request a headed letter from employers and ask other details such as universities studied at etc. I'm not one for writing reviews but this angers me hat companies can run like this. Please be AWARE people. I would rather pay a higher premium for insurance in future then deal with these cowboys of a company.”

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Posted 6 years ago

“They were okay, but it was only for my learners policy so there's not much in regards to which I was involved.”

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(Car Insurance) - Posted 6 years ago

“take too long too ansear phone should be a free phone number to enquiry's”

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(Car Insurance) - Posted 6 years ago

“Slow and expensive call centre. Could not deal with cancellation over the phone and then didn't complete request once email was sent.”

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Posted 6 years ago

“excellent service from the provider no jargon just straight talking easy to understand gentleman very polite and couldn't help enough 5 star rating very pleased”

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(Van Insurance) - Posted 6 years ago

“easy to deal with, no problem at all speaking with them.”

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(Car Insurance) - Posted 6 years ago

“very easy to set up on line had no problems”

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(Car Insurance) - Posted 6 years ago

“Very simple and easy to understand policy. Highly recommended”

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(Car Insurance) - Posted 6 years ago

“Avoid at all costs! Everything is fine until you say You would like to leave, Suddenly £25 cancellation fee becomes nearly £100, then if You argue this they without any communication or warning next day will try to add excessive administration cost of £35. Furthermore, they send You emails outside working hours so You are unable to call them and find out whats going on. There are plenty better brokers there... Yes they are not even insurers, just brokers trying to drain You as much as possible when they find out that You want to cancel policy You took through them. Be warned.”

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Posted 6 years ago

“Very satisfied with flux direct as i am learner driver”

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(Car Insurance) - Posted 6 years ago

“I'm insured with flux insurance and find them to be always helpful and always ready to help.”

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(Car Insurance) - Posted 6 years ago

“Very helpful easy to deal with. Will do it again if the price is right. Norman Best.”

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(Car Insurance) - Posted 6 years ago

Flux Direct is rated 2.7 based on 334 reviews