Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.65

2.7 Rating 453 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 453 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Home emergency insurance would not send their engineer back to fix the boiler as they said it wasn't installed corectly - despite installation documents being provided from BT Gas! Then when I got another engineer to do work said these costs were unauthorised and would not be covered. Less than useless cannot rely on their cover at all.”

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Posted 4 years ago

“Personally don't deserve any stars. Accidentally damaged the shower tray when I dropped a shaving gel tin. No problem we thought as we have accident cover. Some 9 weeks later, numerous phone calls to chase them, all they seem to want to do is lie, and pass the buck. We have had 2 of their so called surveyors out and despite doing all that they requested we are still no further forward then when we started. We have made a complaint to their customer service team and they should be back with us in around 7 weeks. What the hell are they doing for those 7 weeks? Their staff have blatantly lied, cut off phone calls, never phoned or contacted us. We have done all the legwork. The morale of this, just because the quote is cheap and better then last year you don't always get what you are entitled to. Buyer beware.”

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Posted 4 years ago

“thay sent me two car insurences and took the money for both even after canceling them both leaving us in debt the bank couldnt help (halifax) and the insurence company didnt help”

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Posted 4 years ago

“Paid house insurance for 20 years no claim lost iPhone and they said not covered as it wasn’t in your possession ????”

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Posted 4 years ago

“I had a burst pipe in the kitchen. workmen sent in burdt another pipe, tried ti chip up my slate floor, keaving ne with sharp edges, and naiks stickibg up all over the floor, and two years on only just had ny kitchen finished, mainly at my own expense, the most unprofessional company i would advise RUN RUN before you get involved with this company. Caused Me major health issues due to stress.”

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Posted 4 years ago

“Ultimate Useless Rewards Accounts. The policies included within the fee are worthless. all you get in the run around from the insurers when you get in touch with them.”

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Posted 4 years ago

“The Halifax ripping people off charging £17 a month for home emergency cover they are connected with fraud companies they our boiler and blaming on us we didn't service we provided all documents but they denied them please be aware don't waste your time and money 🙄🙄🙄🙄”

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Posted 4 years ago

“Telephone recording says to go to website "virtual assistant" directs straight back to constant hold, guess this doesn't happen for new quotes”

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Posted 4 years ago

“I cannot agree more with the previous reviewer. I just called about a leak. Apparently this sort of leak is not covered as it is not a constant leak but only when you use the bath. It does not say this anywhere in the policy document. How people can charge that much and then come up with this sort of argument is beyond me. I will be cancelling my policy and never using Halifax for anything again.”

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Posted 5 years ago

“Vety mean people. Dont even wasteyour money thinking that you are covered. They will always find means to to discredit your claim. Hurry up and look somewhere else upon reading this”

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Posted 5 years ago

“Halifax Home Insurance Ultimate with Emergency add on. I’ve been a loyal customer paying £400+ pa for well over 10 years and have a drainage leak with unknown source. It requires investigation and repair. Damage evident to walls and skirting in two rooms. An insurance job you might think. Not according to Halifax. Had some idiot call me who quite frankly hadn’t a clue what I was talking about. Based on my own experience avoid this bunch of con artists at all costs. Don’t waste your money. I’m going to cancel and take up cover elsewhere”

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Posted 5 years ago

“Appaling fraud by Halifax Home Insurance. I paid for home insurance and emergency repair protection add on. First the engineer did not arrive on the day booked, i had to chase them, they arrived a day later. Then the engineer had no intention of doing anything when he arrived. I had a leak in my roof after storm Bella. The engineer looked around 16 years old, he said he was roofer, but did not intend to look or enter the roof space, I had to insist, he asked me if I had a ladder, surely he should arrive prepared. He went off to get a ladder lift the roof hatch 3/4 inches, did not enter or inspect, in fact all he could see was a dark space and some insulation by only lifting the hatch that much. Halifax then reported the engineer stated in his detailed roof space report the roof felt and roof were in poor condition and declined claim - the report was completely fabricated. I took a video to show Halifax and show emergency repair company and their subsequent assessor who didn't enter the house at all what a loads of disgusting lies their report was. Independent local well established qualified roofing company came inspected my roof said it was in good condition and no issues with the lining or external evidence of anything to show it was in poor condition. AVOID HALIFAX AND THERE EMERGENCY INSURANCE THEY SCAM. Reporting the ombudsman with evidence.”

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Posted 5 years ago

“Their customer service is very bad. They have untrained staff. I made a claim of water damage and their staff give me wrong information on every single step. Because of that its now more than 5 weeks and i have no floorboards in my kitchen. And when i complain in their complaint department they accept their fault and try to give me small amount of compensation. I refuse that and they said either u agreed or not we have sent this in ur account and now if dont want compensation amount send us back. Very cheap customer service and unprofessional staff”

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Posted 5 years ago

“I longing in to my account to transfer a money and they blocked me asked to longing on desk top to approve the transaction again after get in my account it blocked me and asked to call on a number so I called and after 56 minutes waiting to get some one I mean a real person to talked they asked me all the silly questions about my phone about my life about all so 🙃 look like they don't want you to take you money away from them so very disappointed 1 star The person turn the phone down on me. I'll closed my account on this bank they are very rude 😤”

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Posted 5 years ago

“An absolute disgrace of a company. The insurance cover they provide isn't worth the paper it's written on. The repairs carried out on my house after a fire we're all sub-standard, but Halifax were only interesting in backing the useless building contractor they choose to perform the repairs rather than putting things right. They also failed to properly pursue my neighbour, who started the fire, for damages. All in all, trying to use my insurance for its intended purpose was a very disappointing and stressful experience.”

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Posted 5 years ago

“Deserving of no stars. Disgusted by Halifax and it's services. In branches they seem decent enough, the moment you phone or seek help...the customer service is none existence. They pay you to join the bank then charge you interest, so you end up paying back that money anyway. Will avoid in future and also advise others to do the same! I'm homeless and still getting charged interest, they expect someone's circumstances to drastically change within 30 days of any hardship before they start charging you again. Horrible banking service!”

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Posted 5 years ago

“Halifax life insurance will ignore your emails, abuse your grief and will not settle your claim or mortgage, in order to repossess your home and make you and your children homeless. Heartless, manipulators and discriminators”

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Posted 5 years ago

“I have had a major flooding in my kitchen,with one of the main hoses bursting and flooding the whole kitchen. I called Halifax emergency line at 12.15am and explained to them what had happened,and also added that we are a aged couple,I have severe arthritis and wife is on the vulnerable list from the NHS. We were promised all assistance asap,but we kept getting calls from the company meant to deal with the emergency with alot of excuses about finding an engineer,at about 20.30 a engineer came out without tools or parts, borrowed my tools and spares and put a blind on the hose to stop the leak. Promised to comeback first thing in the morning and complete the job. We are still waiting even after complaining to Halifax about after predicament at 0915am,but we are still waiting for a reponse. To add to what we going through for last 24 hrs as a retired couple of 68, we haven't been able to go to toilet or flush, No heating, no cooking, even to drinking water had to buy bottle water to drink,No bath,No washing of cutlery,all the used ones are beginning to smell.I hope that people reading this review don't touch Halifax insurance with a barge pole.”

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Posted 5 years ago

“I telephoned the online service as I am selling my home and need to bank the proceeds. I have a 2 savings accounts with the Halifax , but wanted to confirm if this was the best place to put the money. I spoke to a very disinterested man who just said yes yes put in in your savings. Not a very reassuring phone call .”

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Posted 5 years ago

“Awful service DO NOT take Halifax home insurance . This is no service whatsoever and any money you pay is simply a donation to this company”

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Posted 5 years ago

Halifax Insurance is rated 2.7 based on 453 reviews