Halifax Insurance Reviews

Name: Halifax Insurance
Rating: 2.65

2.7 Rating 453 Reviews

43 %

of reviewers recommend Halifax Insurance

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2.7

Based on 453 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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security@halifax.co.uk

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad experience is the understatement given I’ve just received my home insurance renewal that has gone up 95%! With no reason other than your premium is based on our risk assessment in your area. We have very crime, no flooding, no subsidence reported in our area, and no demonic possession apart from whoever decided to raise our premium. A desultory £100 reduction was offered. Would I like to complain? To quote Mark Rylance in Bridge of Spies “would it help?””

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Posted 3 years ago

“So I have passed my driveing test in April and I have had noting but trouble with Halifax car insurance somebody crashed in to me had a letter to say it was not my fault but Halifax have got it down as its my fault thay haven't listened to a word I say I will not be going a head with my car insurance with Halifax ever agin absolutely rubbish cost me a job I was in no sorry kiss my ass or nothing like I said I would not recommend these”

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Posted 3 years ago

“If it was possible to give negative star ratings it would be 99.99% negative, the 0.01% would be given because it is not possible to give the full 100% Never have I ever had to put up with so many dishonest, deceitful, underhanded and downright disgraceful acts if dishonesty other thzn when I had to investigate criminals in the police service If thete was ever a case for a company to be forced to cease trading then the Halifax insurance comoany is a prime example of everything that is rotten with large corporate companies in the UK. Sadly this is not a unique one off case these days, especially with insurance companies. Do yourself a favour, stay away from Halifax Insurance, it will be one if the better decisions you make in your life.”

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Posted 3 years ago

“Have been with Halifax 40 plus years with no claim Moved into new build 4years ago Four weeks later we had a burst pipe causing extensive damage The builder/ plumber admitted liability Claim is still not settled . Indeed Halifax has not been in touch for more than two years Halifax have now increased insurance 100% with no explanation We cannot get insurance from other companies as this claim isn’t settled and we don’t have a claim value. After phoning Halifax they were so unhelpful They have stopped me renewing elsewhere and after four years we still have a unsettled claim None of this is our fault as the builder/plumber have admitted liability”

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Posted 3 years ago

“I was promised that they have 5 day SLA on every phone claim, now I am being told that it's actually 9 working days as they need 3 days to pickup 3 for engineer to look at it and 3 days to drop.. so not sure how is that 5 days.. can someone explain?”

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Posted 3 years ago

“Halifax charged me 282 pounds for insurance last year and I have an ultimate reward account with them paying 15 ounds per month. The renewal for this year is 540 pounds. I have not claimed on house insurance for over 20 years so why has the premium doubled? Is it because they think people won't check the price? Ridiculous and needless to say I won't be reinsuring with them again.”

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Posted 3 years ago

“very very very poor company...not recomended...”

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Posted 3 years ago

“Appalling. Took out an insurance with them to start in two weeks. Declared previous accidents but got the exact date wrong. They put the price up by nearly £100. I rang they were very unhelpful so I cancelled. And they charged twenty pounds cancellation fee. Wouldn't budge. Reading these reviews think I have had a lucky escape. WHAT A DISGRACE to the Halifax name beware”

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Posted 3 years ago

“Stay away from Halifax home insurance we had roof damage caused by 3 storms in february 2022 we have made over 30 calls and 30 e-mails to person in charge of our claim and gets ignored or never received them even though they are logged on our phones and can be proved she is useless they are refusing to pay as it is ware & tare according to there contractor who never went on it only walked around the house with a camera on a pole and never went on the roof even though it s a flat roof on the extension. We were told to get 2 estimates we did this and both quotes were around £5500 and the guys found the problem straight away but still they say they are not paying got a copy of there contractors reports and they say the roof looks good but getting old the problem is not the roof but the side of the house where the storm hit it hard with winds over 60mph and has lifted the whole side which is allowing the rain water, snow and wind under the roof and inside the house we have to have the kitchen ceiling hall ceiling and bedroom ceiling replaced as well. The customer services are useless they hang up if they can't answer your questions and are not interested to cut a long story short we have had to go to the ombudsman as we are fed up of being lied too. Avoid and save your money”

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Posted 4 years ago

“Halifax & Lloyds insurance is the worst insurance company ever they refuse to pay for anything”

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Posted 4 years ago

“I got a auto renewal I never wanted. These are designed to rip pensioners off. I had told them I didn’t want it yet it was activated. I refused to pay the charge and it went to a debt collector.”

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Posted 4 years ago

“For the second time in six years we have had to make a claim for initially our drainage backed-up and the Halifax refused to pay-up saying it wasn't insured. Recently our roof was almost blown off during storm Arween and when we claimed we were told it was "wear and tear" when the the affected extension was less than six years old. They try and wriggle out of paying anything if they can find a get-out clause. What isthe point in paying £187 a year and not have peace of mind when needed that the insurers will pay out?”

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Posted 4 years ago

“Dax at Halifax home emergency lied to us and hung up twice because we wished to complain. This is the 5th call since the last 2 weeks but no one has even called us regarding the home emergency. Dax has been prejudicial to a disabled and vulnerable person who have no heating / hot water. He also refused to provide his full details.”

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Posted 4 years ago

“Trying to organise floor fitting through they water damage yea is beyond frustrating- no clarity in process , and no escalation route. Poor service all round would not recommend”

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Posted 4 years ago

“My dad has bought the home content from Halifax putting all his details etc. He forgot to check all the details when he received the documents, and when he tried to make a claim they turned around and said no. I asked if there is a system fault they insist there is nothing wrong with their system only fault was my dad! Will not buy them ever again. Bad business practices!!!”

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Posted 4 years ago

“Charged me £25 just to change my car insurance policy from my married name to my maiden name. My home insurance provider were able to do the same thing without charging me a penny, as was my pet insurance provider. Will remember this when it comes to renewal”

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Posted 4 years ago

“Absolutely horrible travel insurance which made me collect more than 10 different papers from foreign doctors, then rejected my claim anyways. Website is horrible. Their customer service feels more like torture than customer service. Avoid at all costs.”

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Posted 4 years ago

“Ceiling came down in bedroom die to a tile slipping and torrential rain soaked the plasterboard. Awful woman from Halifax home insurance said won't cover it as "we do not believe you had winds over 55mph or rain over 55mm that night therefore we will not pay out" when I pointed out the tile could have moved earlier in the month she said " that's classed as an ongoing problem then and we don't cover that". Absolute scam artists. Look at truspilot reviews, wish I had. These need investigating and I'm going to the ombudsman next”

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Posted 4 years ago

“Just had my insurance for my car renewed automatically Yet was told Halifax just provides ask nasty Lee?? (another credit company) actually pays for it, This other credit company did a hard credit search and its on my file WHY never in my days has a company done a credit check for a poxy £400 When I spoke to nasty Lee he states I've told you twice arrogant not customer wants to listen to his verbal diarrhoea? I've been with insurance companies and never ever had a hard search credit car? I want answers and Lee to be sacked”

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Posted 4 years ago

“I have stayed 12 min on the phone , waiting for someone to pick up my call to get a quote ! Gave up .,. The company doesn’t want to sell policies ..,”

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Posted 4 years ago

Halifax Insurance is rated 2.7 based on 453 reviews