Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,005 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was ok the phone calls were helpful but took forever to get through”

Helpful Report

Posted 8 years ago

Hi, Thank you for your review and feedback - we are working hard on improving our call waiting times and hope when you need us next we will be able to answer you more swiftly ~Joe?

Posted 5 years ago

“Why charge me nearly ?2k in first year but then ?650 for second”

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Posted 6 years ago

Hi there,Thank you for your review. We reward our policy holders for high driving behaviour scores, the extra years no claims you would have earned would have also contributed to the size of the discount you received on your second years insurance.~ Jamie

Posted 5 years ago

“I am happy with the price, that is fine, other areas are harder to rate as satisfactory. Getting in touch with someone via the phone is difficult due to long waiting times. I also received a letter telling me that my insurance was to be cancelled with little/no reason why which caused me a little panic.”

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Posted 7 years ago

Hi, I am sorry about the lengthy waiting times and sorry to see we caused panic. Hopefully we can now continue without any further issues. ~Connor

Posted 5 years ago

“The price is brilliant but the app is awful. It keeps crashing every time you try to look at anything. It is poor form to be unable to keep track of your performance on the black box.”

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Posted 8 years ago

Hi,? If you could go into your devices Settings then Apps then clear the cache, you may find better results. If not, reinstall it and hopefully it'll take care of the issue. Many thanks, Joe?

Posted 5 years ago

“Whilst my concern was dealt with, the response that I received I was not happy with. It?s responses like these that give companies bad feedback . I felt that my querie was just brushed off.”

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Posted 7 years ago

Hi,? I apologise you were not pleased to receive our response and can appreciate it is frustrating not to be given the resolution you wanted. Thank you for the feedback and if there is anything else you feel we have not dealt with please just get in touch?? ~Joe

Posted 5 years ago

“Good”

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Posted 7 years ago

“The staff need to be better trained and be sensitive to the information they request which is NOT entirely necessary and could be abused.”

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Posted 7 years ago

Hi, Thanks for the review and your feedback. Hopefully your request went through smoothly ~Joe

Posted 5 years ago

“When you try to contact by mail you generally don't get any response whatsover. Calling is more effective though.”

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Posted 8 years ago

Thanks very much for letting us hear your thoughts on the product and service. We're grateful for the opportunity to learn from your feedback as we're always looking to improve ~Joe

Posted 5 years ago

“Communication could have been better when setting up the policy. Along with having information stated a little more clearly, such as dates and deadlines”

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Posted 8 years ago

Hi, Thank you for taking the time to let us know about your experience, it's important we can hear from our customers to learn and improve ~Joe

Posted 5 years ago

“I think they should have responded to concerns quicker and, make one time allowances for the curfew on the black box as I really needed it extended for a shift at work by 3 hours and they wouldn't even negotiate the case.”

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Posted 7 years ago

Hi, unfortunately we aren't able to manually change scores without functionality issues in the fairness of all customers. I hope you understand and will continue to try and improve your score to receive some great discounts. ~Connor

Posted 5 years ago

“Customer service has been brilliant so far, no issues there. Pricing and box installation both good. Only issue is the sensitivity of the box (previous box I had green for acceleration and breaking but not with SmartMiles) and how drastically the time of day category affects overall score when sometimes driving past 10pm is necessary.”

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Posted 8 years ago

“It was okay, hastings told me that they would see why my acceleration wasnt moving off 0, however they did not get back in touch with me.”

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Posted 6 years ago

Hi there,Thank you for taking the time to leave a review. I'm really sorry to see that you have been promised a call back but not received one. We do have a dedicated team that will be able to look into this further for you. The First Response Unit can give really handy hints and tips as well and can be contacted on 0800 048 2955.~ Jamie

Posted 5 years ago

“Customer service isn?t bad. Always quick to sort issues, website is a bit hard to use to edit your policy though.”

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Posted 7 years ago

Hello there, Thank you?for your feedback, I'm glad that the service?we provided you was at the standard?you expected. Your?comments regarding the website will be fed back as well. Thanks - Jamie?

Posted 5 years ago

“they didn?t want to know my issue when I rang and said they would ring me back another time”

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Posted 7 years ago

Hello, I'm sorry to hear that you didn't have the best customer experience with us. I hope that you got your call and the situation has now been resolved. Thank you for taking the time to leave a review with us -Theo

Posted 5 years ago

“Always consideratewhen I rang up with a question. Acceleration score went down dramatically with no reason but the price on the second year went down loads. Changing cars costs a lot extra so wouldnt suggest doing that. Overall were okay”

Helpful Report

Posted 7 years ago

Hello,? It's good to hear that your overall experience with us was a good one. We appreciate the feedback concerning the change of vehicle process and price and we're happy to take this on board. Thank you for choosing smartmiles as your insurer an I hope that the positive experience with us continues -Theo

Posted 5 years ago

“The app is easy to use and navigate. But sometimes I'd like more information on why I'm losing points and advice on how to increase my rating”

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Posted 7 years ago

Hi there, Thanks for the feedback, the app is great and easy to use however if you have any questions or query's?we have a dedicated team to help you understand how the scores are generated and how (if needed) to improve them. Their number?is 0800 048 2955. Hope this helps. Thanks - Jamie?

Posted 5 years ago

“I?m a returning customer and the info on my renewal was incorrect and outdated.”

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Posted 7 years ago

Hi there, I'm sorry that you have had incorrect information attached to your policy details. Hope everything has been rectified now though. - Jamie

Posted 5 years ago

“Good service but SmartMiles never seems to update”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see you feel that your box data never updated, it might be the case that you haven't done the full mileage as it updates every 65-70 miles. If you do have any further issues and have been driving this amount, please contact our SmartMiles team on 01733 308 380 .~ Jamie

Posted 5 years ago

“I had a horrible experience in regards to an accident I had not long after I took out the policy. I didn't feel listened to, I was discriminated against. However, my renewal quote was good and I am happy with the service I have received since.”

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Posted 6 years ago

Hi there,Thank you for your feedback, I'm sorry to see you were involved in an accident and hope you didn't sustain any injuries because of it. We appreciate that in this tough time you should be treated with sympathy and patience. If this wasn't the case I apologise and hope that you don't have a similar experience again. Its great to see you a renewed with us though for another year, so thank you.~ Jamie

Posted 5 years ago

“Explain recent accidents that where not my fault but cost me”

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Posted 8 years ago

Hi Sarah,? Thanks for the review and your query. All incidents regardless of fault can have an effect on your policy, especially if undeclared at the start of cover. If you want to know more just get in touch and we can clarify any other questions around it ~Joe

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,005 reviews