Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,005 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My smart meter mysteriously started going near the danger zone when my insurance was up also my braking is never recorded and got a very rude experience from their staff who could care”

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Posted 7 years ago

I am very sorry to hear you have had a poor customer experience. We will ensure this is fed back to our team for future improvement. ~Connor

Posted 5 years ago

“Generally a bit slow and though i changed one item on the renewal before the renewal date, as i had already paid they charged me a ?25 admin fee on top of the ?64 adjustment! I have emailed to ask why but I'm not hopeful!”

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Posted 6 years ago

Hi there,Thank you for your feedback. I'm sorry to see we charged you this administration fee for the late change to your renewal. Hopefully we will get back to your email and the right decision will be made.~ Jamie

Posted 5 years ago

“Black box barely recorded my driving. Said I was driving with ignition off etc. Acceleration was put down to 20 for no reason.”

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Posted 6 years ago

“It was good”

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Posted 8 years ago

Thanks for the review, hopfully we get the chance to improve on it this year too! ~Joe

Posted 5 years ago

“no comment”

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Posted 6 years ago

“Online system could be better change my address 3 times and after it get change my renewal was registered to my old address after phoning to say they had the wrong address got a rude woman on the phone who said I have not change my address after tell her I phone and done it online and then she told me that as my address is worng I wouldn't be insured if I put a claim in as it is a different address I was living at and that I couldn't change my address as i was due to renew so not help from her at all”

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Posted 8 years ago

Hi, Thanks for taking the time to review us. I'm very sorry you didn't enjoy the service and that there was an issue. I do hope that it's been resolved? ~Joe

Posted 5 years ago

“Spoke to a few different people on the phone. Some more helpful than others.”

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Posted 8 years ago

Hi, I'm glad you received the help you needed and can appreciate consistency is something we coukd always improve upon ~Joe?

Posted 5 years ago

“For the most part it was accurate in terms of acceleration, legal speeds but breaking was not working at all. all year round my breaking score was 0 since day 1 till 365. No matter how you drove long or short distances breaking was not measured properly which always reduced your total score. But as long as it stays within 40/100 you are safe from any issues. For beginers its alright but for anyone with adult life is pointless due to 10pm cut of curfew. (reduces the score insignificantly btw)”

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Posted 7 years ago

Hi there, I can understand your frustrations regarding?the time of day score. Many of?our policy holders are young, inexperienced drivers and with over 40% of accidents?between 10pm and 5am as an insurance company we need to know they are safe and not (potentially) going to be out between these hours. This however does impact our more experienced drivers. - Jamie

Posted 5 years ago

“They should explain that the smartmiles doesnt reset with the renewal of the policy. Also, they should explain better that you need to drive loads to allow for more accurate scores”

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Posted 6 years ago

Hi there,Thank you for this feedback. Unfortunately we have to continue the box data through renewal to keep an accurate reading of your driving. I will feed this back to the SmartMiles team though.~ Jamie

Posted 5 years ago

“The app was really useful for telling me how good my driving was, but i would've liked to know how i could improve for each drive itself, for example where in particular did i show speeding in my journey”

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Posted 7 years ago

Hi, Thank you for the review. We're always happy to give our drivers score advice and explain individual events. Just give us a call on?01733 308 380 and we can do that with you? ~Joe

Posted 5 years ago

“1 send me a review when I had seen some readings online as I do a small mileage and have not reached 60 and been able to use facility 2 explain what device on floor in car is and how it should sit”

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Posted 8 years ago

Hi, Thank you for taking the time to proviode your review, it's appreciated. If you give the team a quick call on?01733 308 380 we will be more than happy to explain more about the points you raised ~Joe?

Posted 5 years ago

“1. They initially sent me an email detailing that the renewal premium would be automatically collected from my bank. 2. I then received an email detailing that they had not been able to do this and I had to call them to pay the premium, which I did on the same day. 3. I later received a further email detailing that I had not paid and I had to call them again. When I call them they advised that the email had been sent in error. On reflection, 3 stars is over-generous!”

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Posted 8 years ago

Hi, Thanks for your feedback and review, I'm very sorry you received an erroneous letter ~Joe?

Posted 5 years ago

“Nothing really .. except that I would hope you are there for me when i eed you ! n”

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Posted 6 years ago

“Only negative is regarding the smartmiles app/blackbox, the scoring system for braking is very difficult to maintain a high score without having to brake like a 60+ year old. This simply is not feasible on the roads as it will lead to build up of traffic. I myself brake with plenty of time but still receive lower than average scores for braking. Have spoken to others who have policy's with smart miles and have similar experiences with their black box. Otherwise i have not had any issues and my renewal of policy automatically is a good feature and has lowered each year. Have not had to use the breakdown cover yet. Have spoke to customer services on a few occasions and agents were polite and efficient.”

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Posted 7 years ago

Hi there, Thank you for your feedback, braking can be?a hard element of the scoring to maintain as the box records data as if you were on a driving lesson/test. Thank you for renewing with us for another year though, its great to see your premium has reduced this year and that you are happy with the service we supply. - Jamie

Posted 5 years ago

“I think the smart miles service is average, I have had 3 black boxes from the company within a year due to them malfunctioning and not sending information, it also takes the company months to tell me it has malfunctioned meaning I?m not sending information. I have also emailed countless times about my information to put into my app for the smart miles box but never received anything back. I do believe they are a helpful thing to get as a new driver as they help you with your speeding, breaking, and times that are best for you to be home or out. It also helps to make your insurance significantly cheaper if you have been a good enough driver within the year before your insurance renewal. So I would recommend smart miles even though I have experience a few problems.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you have had so many issues with our boxes and have had to have a couple of them replaced. Its great to see you would recommend us to other though and that your safe, controlled driving has given you the opportunity to reduce your policy over time.~ Jamie

Posted 5 years ago

“The scoring system is very accurate and reasonable, however, the acceleration score is always at 0 and never improving no matter how smoothly i accelerate, consequently it brings my overall score down. Also a cerfew is understandable yet 10 is difficult to meet, 11 would be more appropriate.”

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Posted 8 years ago

Hi, I'm glad you found the scoring to be going well - give us a call and we can give you tips on how the accelerometer data works. We can also check the data for you if you want as well ~Joe?

Posted 5 years ago

“I feel the app is very buggy at times and has not been correctly tested”

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Posted 8 years ago

Hi, Thanks for taking the time to leave us your feedback - we're thankful for the chance to learn and improve ~Joe?

Posted 5 years ago

“After renewing my policy two weeks ago and asking for it to be sent by post in paper form I have recieved nothing!!! No paper form documents nothing by e mail nothing. Zilch. Am Ieven insured? Not very professional.Disappinted to say the leastp”

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Posted 7 years ago

Hi there,I'm sorry to see you have had issues receiving your documents after recently purchasing a policy through us. All documents are sent 2nd class and can take some time to get to you. If you are still concerned that you are not insured you can call out team on 01733 308 380 and an advisor would be more than happy to help.~ Jamie

Posted 5 years ago

“Positives: price! As a new driver, I got a little C2 which was perfect but insurance was a nightmare - if it wasn't for Smart Miles I would've been looking at over ?2,500 which I could not afford. After a year it had halved which was pretty good but I decided not to reinsure due to moving to a city - so price was good (I paid yearly) Negatives: They charge ?90 to remove the black box. Know a mechanic? They hide it behind the dashboard so it's a reasonably big job for someone with no experience removing them. At least they don't want you to send it back. Also, I didn't want to reinsure and yet they still took the money, I rang and explained and they said they'll refund it and cancel the new policy. This was 16th May, I won't get my money back until 7th June. Also, if your score goes down it is pretty impossible to build it back up. When I first got my car for the first month only I drove at night to pick up my boyfriend from work. For the rest of the year it was maybe 3 times I went out at night driving, my time of day score was 10/100. The rest are the same, which is a problem if you are not 100% confident when you first start using your car! All in all, it was a cheaper insurance policy with little other choices, but there are definite areas they could improve on.”

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Posted 8 years ago

Hi,? Thanks very much for giving us the opportunuty to read your feedback, it's important we learn from our customers as much as possible. Just to let you know, we do have boxes that are self-fit now and therefore can be removed without charge as well.? ~Joe?

Posted 5 years ago

“Customer service is fab. The dashboard is okay. But I can never improve my score. I feel like because my car is older it gets a worse score due to having to accelerate more to get power.”

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Posted 6 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,005 reviews