Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,005 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good insurance, chose because the price wasn't astronomical - relatively speaking. Thought the black box policy was good - monitoring braking, speed and acceleration definitely helped me become a safer more cautious driver. However, the curfew (not allowed to drive between 10pm and 5am) was ridiculous, and really hindered not only me and my job, but also other people who used my car (named drivers like my parents). Overall good, but the curfew was a real pain.”

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Posted 7 years ago

Hi, I'm pleased to see you were satisfied overall, but would like to address your concerns regarding a "curfew".?Time of day is one of the four elements we use towards your driving score. Although there tends to be less traffic at night it is a more dangerous time to drive. Road casualty statistics from ROSPA show that 40% of collisions occur in the hours of darkness. It is for this reason that we weigh this element more heavily than some of the others. Driving between 10pm and 5am will reduce your score, but we do not set a curfew and policy holders are free to drive during these hours. ~Connor

Posted 5 years ago

“Is first time with Hastings Direct SmartMiles , is good idiya to help bed driving.”

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Posted 6 years ago

Hi there,Thank you for taking to the time to leave this review. If you do need to speak with our team regarding your scores at any point you can on 0800 048 2955.~ Jamie

Posted 5 years ago

“Reasonable price and insurance was sorted quickly. Customer service could be better as the employee who handled my case was a little abrupt/inpatient at times”

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Posted 7 years ago

Hi, Thanks for taking the time to review us and provide your feedback,. It's helpful for us to identify where we need improving ~Joe

Posted 5 years ago

“-.”

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Posted 8 years ago

“ratings are not accurate”

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Posted 8 years ago

Hi, I'm very sorry to see you feel that way - get in touch with the dedicated team on 01733 308 380 and we will be more than happy to talk to you about ratings and offer advice ~Joe?

Posted 5 years ago

“The reason for the rate was as the day I was having the smart box fitted I received an email stating that my policy was being terminated this caused stress and confusion to me and panicked me as it was well within the time frame stated”

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Posted 8 years ago

Hi, I'm sorry that you received a letter regarding cancellation however I'm pleased you've had it fitted now. Thanks for the review and feedback ~Joe

Posted 5 years ago

“I wouldn't recommend anyone to go with this company I was insured by them for 2months before my car broke down I paid annually to get if around 300 pound cheaper this was my first car I had only just past my test a month before I was 25 and it cost me around £2000 for a 1.6 petrol Renault senic family car ideal for my work as I'm a personal assistant need space for a wheel chair n pram in the boot and something 5 doors not to low to the ground this car broke down so I went out and bought a 2 litre Ford focus cmax and went to swap over and they wanted a further £1000 to cover this car so I cancelled and got back around £750 of my £2000 back. black box is rubbish if you live on a hill with the score always low on breaking and acceleration.”

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(Car Insurance) - Posted 7 years ago

“Cheap and cheerful black box is a bit sensitive”

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(Car Insurance) - Posted 7 years ago

“May be cheaper insurance but costs extra to change the box if you change vehicle and don't think the black box worked that well, restrictive when you can drive as heavily penalised if you drive after 10.00 pm. Would not recommend”

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(Car Insurance) - Posted 7 years ago

“Helpful & polite on phone. However price was higher than last year so looked elsewhere.”

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Posted 7 years ago

“Having been scared by so many bad reviews after taking out the policy with Hastings direct if felt it was appropriate to leave a positive review. My daughter has had this policy for two weeks now. I've had to talk to them three times to get the account sorted and EVERY time it was a helpful conversation and the guys really knew what they were talking about. Fitting the black box was a breeze at less than 10 minutes and so far it seems to have been very accurate. One slightly negative point is that when she took the policy out she was told not to drive too frequently between 10pm and 5am - she got home at 10:05 the other night and got 20% knocked off her perfect score which I think is a bit rich, but in reality losing all the time of day score is only 25% so won't drag her down to below 40%. All in all so far I'm happily impressed. That may change, but for now I'll settle for that.”

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Posted 7 years ago

“It was cheap”

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Posted 8 years ago

“Alright insurance was two hundred pound more expensive once I had purchased insurance.”

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(Car Insurance) - Posted 8 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,005 reviews