Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.33

3.3 Rating 1,962 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,962 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“1 send me a review when I had seen some readings online as I do a small mileage and have not reached 60 and been able to use facility 2 explain what device on floor in car is and how it should sit”

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Posted 7 years ago

Hi, Thank you for taking the time to proviode your review, it's appreciated. If you give the team a quick call on?01733 308 380 we will be more than happy to explain more about the points you raised ~Joe?

Posted 4 years ago

“It was good”

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Posted 7 years ago

Thanks for the review, hopfully we get the chance to improve on it this year too! ~Joe

Posted 4 years ago

“Spoke to a few different people on the phone. Some more helpful than others.”

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Posted 7 years ago

Hi, I'm glad you received the help you needed and can appreciate consistency is something we coukd always improve upon ~Joe?

Posted 4 years ago

“I went for a quote directly through their website but couldn't seem to opt out of getting a professionally installed blackbox. I rang the hotline but the person I spoke to couldn't opt me out without running a new quote, which he said would be more expensive due to fluctuations in the market. I asked if he could give me my current quote minus ?35 for self-installing the box but he said there was nothing he could do. I went to confused.com to get myself a new quote. This turned out to be cheaper.”

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Posted 7 years ago

Hi,? Thank you for letting us know how you found the quote journey and a challenge that you found during it. We're looking at how to ensure customers can always access the type of cover they want easily ~Joe

Posted 4 years ago

“got my quote that i was happy with 1180 because they said i had a bump that wsa not my fault the insurance went up to 1700 sent evidence of that bump which was 2014 expecting you to take that into consideration and lower the premium you said no it was for another which i disclosed to you which you said i had not and you kept the premium at 1700”

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Posted 7 years ago

Hi,? Thanks for your feedback, sorry to see that there was an issue with the previous accident history details. If there are two and one was missed out then we would need to correct the premium but if you feel we've not got the right info please do get in touc hand let us know ~Joe?

Posted 4 years ago

“-.”

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Posted 7 years ago

“The service originally was excellent. However, after renewing my car insurance I got an additional email saying that I had not renewed and that I had a week to pay ?0.00. This was very confusing and made me concerned that my car insurance had not gone through, despite the money leaving my account. When I rang to check this the gentleman on the phone was very helpful and sorted it straight away.”

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Posted 7 years ago

Hi, thanks for sharing the feedback, sorry to learn you got an email in error?but I'm glad it was sorted ~Joe

Posted 4 years ago

“Insurance is good and cheap . Bad communication with staff tho every email iv sent throught has came back with error”

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Posted 7 years ago

Sorry to see this - try our online mail portal if you need help still:?https://www.hastingsdirectsmartmiles.com/contact ~Joe

Posted 4 years ago

“When you try to contact by mail you generally don't get any response whatsover. Calling is more effective though.”

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Posted 7 years ago

Thanks very much for letting us hear your thoughts on the product and service. We're grateful for the opportunity to learn from your feedback as we're always looking to improve ~Joe

Posted 4 years ago

“1. They initially sent me an email detailing that the renewal premium would be automatically collected from my bank. 2. I then received an email detailing that they had not been able to do this and I had to call them to pay the premium, which I did on the same day. 3. I later received a further email detailing that I had not paid and I had to call them again. When I call them they advised that the email had been sent in error. On reflection, 3 stars is over-generous!”

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Posted 7 years ago

Hi, Thanks for your feedback and review, I'm very sorry you received an erroneous letter ~Joe?

Posted 4 years ago

“Online system could be better change my address 3 times and after it get change my renewal was registered to my old address after phoning to say they had the wrong address got a rude woman on the phone who said I have not change my address after tell her I phone and done it online and then she told me that as my address is worng I wouldn't be insured if I put a claim in as it is a different address I was living at and that I couldn't change my address as i was due to renew so not help from her at all”

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Posted 7 years ago

Hi, Thanks for taking the time to review us. I'm very sorry you didn't enjoy the service and that there was an issue. I do hope that it's been resolved? ~Joe

Posted 4 years ago

“Alright insurance was two hundred pound more expensive once I had purchased insurance.”

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(Car Insurance) - Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,962 reviews