Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,005 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is ok, as it was quick to mark down every hard breaking, but was not as quick to put the rating back up if you were driving well.”

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Posted 8 years ago

Hi, Thanks for your feedback, we're always looking at ways to help customers improve driving and therefore get a better quote at renewal. All comments about your experience are very welcome ~Joe?

Posted 5 years ago

“Xcc”

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Posted 6 years ago

Hello there,Thank you for taking the time to rate our product.~ Jamie

Posted 5 years ago

“My overall rating is increasing however the individual sectors are not changing. Also I do have concern that the box is not measuring the acceleration mainly because it has stayed at zero since the box was fitted however it went down before I even got to drive it with the smartbox installed.”

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Posted 7 years ago

Hi Chanice, If you do have concerns regarding the functionality of your black box, I would recommend contacting our SmartMiles customer service team on?01733 308 380. ~Connor

Posted 5 years ago

“The website didn't recognised my username I had to connect via a email. I downloaded the app for my iPad but this was the same. The app appears to be very "amateurish" and in need of a serious update.”

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Posted 8 years ago

Hi, Thank you very much for your review and feedback. The app and account use two separate logins so ensure that you've made both and are using the right details. If you do still have trouble, give us a call ~Joe?

Posted 5 years ago

“It was okay but feel like I?m forced to drive my car when I don?t want to. when I got the policy you are telling me Ive not done enough miles to get a score yet, and if you don?t drive I won?t get a score so my policy gets cancelled so you are telling me I am being forced to waste petrol to get a score which is what I had to do, I should be scored instantly not to have to do 100 miles first because that?s ridiculous this has to change”

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Posted 7 years ago

Hi,?? Thanks for your welcome feedback, hopefully I can shed some clarification. The box does need around 60-100 miles to generate a score however cancellations would only be for scores remaining under the threshold which is 40. I'm sorry if you felt your policy might be cancelled for any other reason?? ~Joe?

Posted 5 years ago

“not sure what to think. i dont have the car anymore wef 30.9.2018”

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Posted 7 years ago

Hi there,Thank you for taking the time to leave this review. ~ Jamie

Posted 5 years ago

“takes too long to answer i was placed on hold 30 minutes before i even spoke to anybody, renewed my car insurance then they charged me ?50 to cancel it when i told them i didnt want to renew, then charged another ?30 im not even sure why.”

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Posted 7 years ago

Hi Katie, I do apologise for the call waiting time, we're working hard to reduce it as fast as possible. For clarity on our fees, just get in touch on?01733 308 380 and we'll be happy to explain more ~Joe

Posted 5 years ago

“They could have fitted the black box because I had to do it myself.”

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Posted 8 years ago

Hi, I hope the fit went well - it's really easy for most cars but we do also have instructional videos online for reference as well ~Joe?

Posted 5 years ago

“I would like to see your app and car device that's sits on your battery connected to your car. Your app device needs to update quicker than before not 60 miles. It should be updated every 10 miles and have a better system that dedecteds better moment with the car plus show more information on break and eceloration as well.”

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Posted 7 years ago

Hello, Thank you for the feedback you've provided concerning the telematics product. We appreciate the time you've taken and we'll pass this on to the relevant team. Perhaps this can be used to improve the current product and service that's provided -Theo

Posted 5 years ago

“The service originally was excellent. However, after renewing my car insurance I got an additional email saying that I had not renewed and that I had a week to pay ?0.00. This was very confusing and made me concerned that my car insurance had not gone through, despite the money leaving my account. When I rang to check this the gentleman on the phone was very helpful and sorted it straight away.”

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Posted 8 years ago

Hi, thanks for sharing the feedback, sorry to learn you got an email in error?but I'm glad it was sorted ~Joe

Posted 5 years ago

“Trying to renew my insurance and my address at the same time 2 days before it was due to expire was a nightmare with the first agent however once renewed automatically the second agent was very dilligent and helpful”

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Posted 7 years ago

Hello,? I'm sorry to hear that your initial experience was such a negative one. It's good to hear however that you received the service that you deserved in the end and thank you for taking the time to leave a review with us? -Theo

Posted 5 years ago

“You may reciece a lot of feedback; the main reason any reasonable person would find time to do so is to offer a description of their experience at one of two ends of the spectrum... extremely good or extremely bad. I am of the opinion however that your service is completely average. Neither spectacular nor poor. What I like about your policy is the price as it is one of the most competitive. For any young driver the cost of insuring a vehicle is the most important factor when deciding on an insurance provider. What I dislike however is: the reward system, the late night driving points deduction and the constant fear of insurance cancellation. Let me elaborate. Firstly, the reward system is floored as a result of the late night driving points deduction. Despite my acceleration, speed and breaking being exceptionally high it counts for nothing when the time of day score is taken into account. Since starting my policy (over a year ago) my time of day score has not moved from 0. My partner who is also with hastings has drove at night once since starting her policy and alone, this one trip has halved her score. I understand the dangers of late night driving, but as a student and an employee it is simply unavoidable when travelling home from university or work. It seems every young adult is tarnished with the same brush. Furthermore, the fear of cancellation becomes a real burden after a while. For me, more so in my first year of the policy it took the enjoyment out of driving. By this I do not mean driving recklessly, fast or dangerously but generally. The expectation of perfection in driving from a newly passed driver is unrealistic. Revs may be high due to the fact a young driver has not yet perfected clutch control or breaking may be constant when first passed. A friend of mine had his policy (with Hastings) cancelled within the first few months of driving as a result of his time of day score and unperfected driving skills. His insurance now costs ?3000.”

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Posted 7 years ago

Hi Nathan, Thank you very much for taking the time to provide your feedback, we are grateful to receive it. I understand that driving after ten may be unavoidable in some instances and that is why we don't apply a curfew. The policy is not suitable however for someone who will travel after tn frequently so it is important to work around this and then the renewal quote could be highly reduced in return ~Joe?

Posted 5 years ago

“decent but ridiculously expensive to add an address to the policy. ?1700? When my policy itself was only ?1100. A joke”

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Posted 7 years ago

Hello, I'm sorry to hear that we couldn't be more competitive on this occasion. The address is a rating factor and as a result it can affect the premium. I appreciate that it resulted in an increase on this occasion and that this is rarely a welcome change -Theo

Posted 5 years ago

“The price was good but I was dismayed that the breakdown didn't add up by some ?27. After some argument &, frankly, a lot of bullshit coming back, you eventually admitted you had sneaked in legal benefits which was not on the schedule ! It was refunded. This is not an honest way to do business.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see there was an issue with the added extras on the policy and that we made a mistake by including an optional extra. I'm glad you managed to get the situation rectified though in the end.~ Jamie

Posted 5 years ago

“I spoke to someone about my braking was constantly on 0 and was told I must be doing emergency stops.... I spoke to 2 other people about my policy for different reasons and they have been ok”

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Posted 7 years ago

“na”

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Posted 7 years ago

I am sorry to hear you had a poor experience. Any extra feedback would be greatly appreciated. ~Connor

Posted 5 years ago

“got my quote that i was happy with 1180 because they said i had a bump that wsa not my fault the insurance went up to 1700 sent evidence of that bump which was 2014 expecting you to take that into consideration and lower the premium you said no it was for another which i disclosed to you which you said i had not and you kept the premium at 1700”

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Posted 8 years ago

Hi,? Thanks for your feedback, sorry to see that there was an issue with the previous accident history details. If there are two and one was missed out then we would need to correct the premium but if you feel we've not got the right info please do get in touc hand let us know ~Joe?

Posted 5 years ago

“Understaffed, have rung many times at different times of the day and have always been waiting to get through for 15 mins atleast, but staff they have are good”

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Posted 7 years ago

Hello,? I'm sorry to hear about the wait you've had when trying to contact us. We appreciate the feedback regarding this as we explore methods to get to your call in a more timely manner. I'm happy to hear however that the service you received was satisfactory -Theo

Posted 5 years ago

“Service is often good, although on two accounts I've been promised a call back and nobody has called! Staff are normally very polite....guess I feel slightly bitter because of an ongoing claim from 13 months ago which has increased my premium by ?780”

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Posted 7 years ago

Hi Daniel, I do apologise for the delay in both your call and claim. I can appreciate how frustrating a prolonged ?claim can be. If you need it, the free number for the dedicated team is?0800 035 4260 ~Joe?

Posted 5 years ago

“Very helpful, however was disappointed that to change the address on the policy last year meant an extra payment over ?120 yet other cars in the household went down in price. just because it's telematics I seem to have been penalised for moving house.”

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Posted 7 years ago

Hello,? I'm sorry to hear about the increase in price following your change of address. While the postcode is a rating factor, the driver's age, vehicle and other factors are also taken into account. I appreciate it is a significant increase and I understand the frustration as a result. I hope that you've since been able to find a more suitable price or failing that the renewal will be a competitive one -Theo

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,005 reviews