Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.33

3.3 Rating 1,962 Reviews

57 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,962 reviews


Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Explain recent accidents that where not my fault but cost me”

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Posted 6 years ago

Hi Sarah,? Thanks for the review and your query. All incidents regardless of fault can have an effect on your policy, especially if undeclared at the start of cover. If you want to know more just get in touch and we can clarify any other questions around it ~Joe

Posted 4 years ago

“Tried several times to use live chat kept saying they were busy”

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Posted 6 years ago

Hi, Our LiveChat team isn't available on the SmartMiles site yet - only our Hastings Direct products are available but we're working on it ~Joe?

Posted 4 years ago

“I think the service was good. However I did not receive my insurance certificate until I called back over an hour later.”

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Posted 6 years ago

Hi, Thanks for letting us know that the certificate was not with you within immediately. We're always working to make things as fast as possible and thank you for your feedback ~Joe?

Posted 4 years ago

“The scoring system is very accurate and reasonable, however, the acceleration score is always at 0 and never improving no matter how smoothly i accelerate, consequently it brings my overall score down. Also a cerfew is understandable yet 10 is difficult to meet, 11 would be more appropriate.”

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Posted 6 years ago

Hi, I'm glad you found the scoring to be going well - give us a call and we can give you tips on how the accelerometer data works. We can also check the data for you if you want as well ~Joe?

Posted 4 years ago

“It is ok, as it was quick to mark down every hard breaking, but was not as quick to put the rating back up if you were driving well.”

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Posted 7 years ago

Hi, Thanks for your feedback, we're always looking at ways to help customers improve driving and therefore get a better quote at renewal. All comments about your experience are very welcome ~Joe?

Posted 4 years ago

“Website easy to use. Needed insurance quickly so picked Hastings as prices competitive. Didn't like the fact that you had to agree to your driving being monitored through a "black box" no way out of this unfortunately. Seems a bit intrusive and somewhat " big brother is watching you".”

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Posted 7 years ago

Hi, Thank you very much for letting us hear your feedback, it's welcome. Our product is a telematics style offering which uses the data from your driving to not only keep you safer, better skilled but also offer you a personalised discount at the end of the year. I hope you find it as helpful as many of our other customers do ~Joe?

Posted 4 years ago

“They could have fitted the black box because I had to do it myself.”

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Posted 7 years ago

Hi, I hope the fit went well - it's really easy for most cars but we do also have instructional videos online for reference as well ~Joe?

Posted 4 years ago

“ratings are not accurate”

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Posted 7 years ago

Hi, I'm very sorry to see you feel that way - get in touch with the dedicated team on 01733 308 380 and we will be more than happy to talk to you about ratings and offer advice ~Joe?

Posted 4 years ago

“Customer service has been brilliant so far, no issues there. Pricing and box installation both good. Only issue is the sensitivity of the box (previous box I had green for acceleration and breaking but not with SmartMiles) and how drastically the time of day category affects overall score when sometimes driving past 10pm is necessary.”

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Posted 7 years ago

“I feel the app is very buggy at times and has not been correctly tested”

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Posted 7 years ago

Hi, Thanks for taking the time to leave us your feedback - we're thankful for the chance to learn and improve ~Joe?

Posted 4 years ago

“The service was ok the phone calls were helpful but took forever to get through”

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Posted 7 years ago

Hi, Thank you for your review and feedback - we are working hard on improving our call waiting times and hope when you need us next we will be able to answer you more swiftly ~Joe?

Posted 4 years ago

“They were very quick to mark you down but very slow bringing your score back up after driving for so long.”

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Posted 7 years ago

Hi,? Sorry to see that you are unhappy with your scores - we're always ready to talk to you about how they work and offer advice. Just get in touch on?01733 308 380 when convenient ~Joe?

Posted 4 years ago

“I do not think they go through the benefits and drawbacks of the system sufficiently. In the event I cancelled because it was not right for me. I have yet to receive my refund.”

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Posted 7 years ago

Hi,? I'm sorry to see you weren't happy and I thank you for the feedback. If your refund isn't processed after 7 days please do gt in touch? ~Joe?

Posted 4 years ago

“Communication could have been better when setting up the policy. Along with having information stated a little more clearly, such as dates and deadlines”

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Posted 7 years ago

Hi, Thank you for taking the time to let us know about your experience, it's important we can hear from our customers to learn and improve ~Joe

Posted 4 years ago

“The reason for the rate was as the day I was having the smart box fitted I received an email stating that my policy was being terminated this caused stress and confusion to me and panicked me as it was well within the time frame stated”

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Posted 7 years ago

Hi, I'm sorry that you received a letter regarding cancellation however I'm pleased you've had it fitted now. Thanks for the review and feedback ~Joe

Posted 4 years ago

“The price is brilliant but the app is awful. It keeps crashing every time you try to look at anything. It is poor form to be unable to keep track of your performance on the black box.”

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Posted 7 years ago

Hi,? If you could go into your devices Settings then Apps then clear the cache, you may find better results. If not, reinstall it and hopefully it'll take care of the issue. Many thanks, Joe?

Posted 4 years ago

“The website didn't recognised my username I had to connect via a email. I downloaded the app for my iPad but this was the same. The app appears to be very "amateurish" and in need of a serious update.”

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Posted 7 years ago

Hi, Thank you very much for your review and feedback. The app and account use two separate logins so ensure that you've made both and are using the right details. If you do still have trouble, give us a call ~Joe?

Posted 4 years ago

“Service was great smart miles arrived and is working but giving me low scores for driving between 10pm and 5am unfortunately I am a hgv driver I start at 4am and have to drive 16 miles to work so what can I do also I'm 54 not a young driver it's bizarre”

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Posted 7 years ago

Hi,? Thanks for providing your feedback and review. I'm sorry, this product is not suitable for those who need to drive frequently in those times as one of the core features is we keep you away from the most risk-heavy times. This in turn give you a great reduction in the renewal price if adhered to. SmartMiles is very useful for young drivers but is not exclusive just to let you know ~Joe?

Posted 4 years ago

“Positives: price! As a new driver, I got a little C2 which was perfect but insurance was a nightmare - if it wasn't for Smart Miles I would've been looking at over ?2,500 which I could not afford. After a year it had halved which was pretty good but I decided not to reinsure due to moving to a city - so price was good (I paid yearly) Negatives: They charge ?90 to remove the black box. Know a mechanic? They hide it behind the dashboard so it's a reasonably big job for someone with no experience removing them. At least they don't want you to send it back. Also, I didn't want to reinsure and yet they still took the money, I rang and explained and they said they'll refund it and cancel the new policy. This was 16th May, I won't get my money back until 7th June. Also, if your score goes down it is pretty impossible to build it back up. When I first got my car for the first month only I drove at night to pick up my boyfriend from work. For the rest of the year it was maybe 3 times I went out at night driving, my time of day score was 10/100. The rest are the same, which is a problem if you are not 100% confident when you first start using your car! All in all, it was a cheaper insurance policy with little other choices, but there are definite areas they could improve on.”

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Posted 7 years ago

Hi,? Thanks very much for giving us the opportunuty to read your feedback, it's important we learn from our customers as much as possible. Just to let you know, we do have boxes that are self-fit now and therefore can be removed without charge as well.? ~Joe?

Posted 4 years ago

“It was cheap”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,962 reviews