Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,005 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I believe my driving was scored fairly however having 10:00pm as a driving time restriction can sometimes destrupt day to day activities.”

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Posted 7 years ago

Hi, In order to shield our drivers from the most risk especially driving after 10:00, we reduce scores however we do know you may need to on occasion and therefore don't impose an actual curfew ~Joe?

Posted 5 years ago

“Got an email saying they would cancel my insurance if I didn't pay what was owed! The sum they wanted from me was ?0.00. If I didn't pay this by a certain date then my insurance would be cancelled! I got in touch & said how do you I pay this & the girl said " direct debit ??? Oh ok it's in the post!! I wonder who constructed the email????”

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Posted 6 years ago

HI there,Thank you for your review, I'm sorry to see you have received such a confusing email. Unfortunately these are automated and at times can be sent without our prior notice. I do apologise for the inconvenience that this may have caused.~ Jamie

Posted 5 years ago

“Find the system a bit frustrating as it marks you down for driving late at night which I do often due to work. Also scored me very low, and i do not believe it is a fair score.”

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Posted 6 years ago

Hi there,Thank you for your review, I'm sorry to see you obtain a low score and that may have been for your 'time of day. driving. We are as transparent as possible about driving between the hours of 10pm and 5am as more accidents happen between these hour and as an insurance company try to protect our, younger, more inexperienced drivers. ~ Jamie

Posted 5 years ago

“I was disappointed to find that i was still on limited mileage but my sister same age same car was unlimited. also on my first year the price of going over my mileage was horrendous”

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Posted 6 years ago

Hi Natasha, I'm sorry to hear about the frustration that this process caused and that the price wasn't competitive on this occasion. Concerning the mileage, please do not hesitate to contact the smart miles team if you haven't already done so. The advisers there would be happy to look into this for you. The number for them is 01733 308 380-Theo

Posted 5 years ago

“I think that it could be improved if you received a score after you had completed each journey. It does seem a little ridiculous that you have to wait a month to find out how well you are driving.”

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Posted 6 years ago

“Good priced Insurance for young or new drivers especially and the rate went down dramatically after the first year making it very affordable. The SmartMiles app though does not seem to record drives fairly, for example driving during unsocial hours once could bring the score right down and does not allow you to make up for it.”

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Posted 6 years ago

Hi there,Thank you for your review. I'm sorry to see you are unhappy with the time of day score that we monitor. We are as transparent as possible about his area, and as an insurer have a level of responsibility for our younger more inexperienced drivers and suggest they don't drive during this period. As long as you counter balance your night time driving with day time driving, you can improve your score. If you need any hints or tips to improve, please call the First Response Unit on 0800 048 2955.~ Jamie

Posted 5 years ago

“I have been a customer with Hastings direct for the 4th year in a row. Discount was nothing. Why offer one and raise the price is baffling. There have been many thingsbwhich have been pointed out which have been failed to be informed of through past years. Shall not be returning next year if things havnt improved through the year.”

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Posted 7 years ago

Hi there, I'm sorry that you?are having?a negative experience with Hastings SmartMiles. I'm sure you will have a hassle free experience for the rest of the policy though. If you have any further issues or problems please do not hesitate in contacting us. Thanks - Jamie ?

Posted 5 years ago

“wasn't great but ok”

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Posted 7 years ago

Thank you for taking time to leave a review, it is much appreciated. ~Connor

Posted 5 years ago

“Hasting directs customer service has been alright in all fairness, however they seem to give different information between each representative on the phone. This caused problems when it came to charges and payments, etc. Furthermore, the telemativs box is very slow at telling you how your driving is. And it also seems very inaccurate. It can take almost 2 days after a harsh brake (for example) for it to register on the app, and reflect it in your score, which is very very misleading and unhelpful.”

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Posted 6 years ago

Hi there,Thank you for your feedback, our boxes update every 70 miles or so, so unfortunately it can take a few days between updating if you drive a low mileage. We do have a dedicated team though who can give you really helpful hints and tips to improve your breaking and acceleration. The First Response Unit can be contacted on 0800 048 2955.~ Jamie

Posted 5 years ago

“Insurance is good and cheap . Bad communication with staff tho every email iv sent throught has came back with error”

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Posted 8 years ago

Sorry to see this - try our online mail portal if you need help still:?https://www.hastingsdirectsmartmiles.com/contact ~Joe

Posted 5 years ago

“Different staff told me different information when it came to my claim process. Team should communicate better.”

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Posted 6 years ago

“I was rather disappointed at the score of 75 I received. With the box recording the car usage I tried very hard to stay within the law ( not that I don't usually ), not speeding etc. The young man who I spoke to regarding renewal gave the impression that some scores had been revised!!! Could this be a case in point? It would be interesting to have a breakdown of figures”

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Posted 7 years ago

Hi there, I can understand your disappointment with a score of 75 although the average is 65 so you are well above that which is great. Your online dashboard will give you a breakdown of the individual scores (braking, acceleration, speed and time of day). If you want a further breakdown you can always contact our Customer Service team on 01733 308380. - Jamie

Posted 5 years ago

“Overall they are a great insurance. However I think some of their fee's are abit steep. An added excess because your under 21 is slightly ridiculous especially when I'm due to turn 21 within the next two months. This should be looked at by a case by case basis.”

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Posted 7 years ago

Hi, I'm pleased to see you are happy with our SmartMiles product. We charge our young drivers excess after much investigation into how best to provide a competitive product for young drivers. Charging an excess like this allows us to cover the risk of insuring young drivers, whilst being able to provide consistent, cheaper prices.? If you do have concerns regarding the functionality of your black box, I would recommend contacting our SmartMiles customer service team on?01733 308 380? ~Connor

Posted 5 years ago

“Cheap insurance after the first year but don?t believe the black box score! I don?t speed or brake sharply but getting very low scores. But the price is very reasonable and the customer service is very good.”

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Posted 6 years ago

HI there,Thank you for your feedback. I'm sorry to see you are not satisfied with the accuracy of the box data. If you are ever unsure that the reading are correct, you can request for technical data report which will enable us to produce examples of journeys where you may have left your braking too late or gone over the speed limit. Please call the team on 01733 308 380 to request this information.~ Jamie

Posted 5 years ago

“Good customer service really friendly over the phone made my car being insured a breeze”

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Posted 7 years ago

“Price was excellent, however, i phoned to pay with a credit card but unfortunately the transaction was taken from my bank account NOT the card I wanted.”

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Posted 6 years ago

“The service was cheap for my first year of insurance although the black box was limiting. Being out later than 10pm will greatly effect your score. If you use more miles than you put down you better be ready to pay out for them! Although this is the case the staff over the phones were always helpful if i needed anything or any advice.”

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Posted 6 years ago

Hi there, Thank you for taking the time to leave this review. As an insurance company, we have a level of responsibility to our younger more inexperienced drivers and suggest that they dint drive between these hours. We are as transparent as possible when you take your policy out so as to make you aware that this is monitored. I do apologise though if this was overlooked at all.~ Jamie

Posted 5 years ago

“Jamie was the agent, he was super nice and chill. But I am kinda annoyed because the information on my renewal documents were incorrect which changed my renewal price, the wrong postcode was recorded on the system. Jamie changed it and it was all fine. However, the wrong documents were sent across to the credit company, meaning that I cannot sign my document. This is really annoying as it is delaying my signing of the documents.”

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Posted 6 years ago

Hello there,Thank you for taking the time to leave this review. I'm sorry to see you have had issues with your documents showing incorrect information. I can imagine this is very frustrating especially in the light that you are relying on them for your credit company. I hope this has all been rectified now and is as it should be.~ Jamie

Posted 5 years ago

“Happy with the Set up....But not Happy about this 2nd Year the score is carried on from Previous year.....Should be back too 100...”

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Posted 6 years ago

Hi Roget,Thank you for leaving this review. Your score in the 2nd year goes towards your potential renewal price or whether we would indeed insure you further. In the 1st years insurance as I'm sure you know if your score drops below 40 we go through a potential cancellation process. This isn't the case in your 2nd year.~ Jamie

Posted 5 years ago

“Really good cheap Insurance but because the black box acceleration score is measured from throttle usage it can give inaccurate scores with small cars where a higher throttle level is required to maintain the same speed (eg Toyota Aygo 100 speed, 98 Breaking, 0 Acceleration) Which is enough to bring down discounts. Work on that and it will be a solid 5 stars”

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Posted 7 years ago

Hi, thank you for taking the time to leave this really helpful review. I will pass it onto our SmartMiles telematics team for review. ~Connor

Posted 5 years ago

Hastings Direct Smart Miles is rated 3.3 based on 2,005 reviews