Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 2,005 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 2,005 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The call operator was very polite and helpful and beat all other quotes by miles”

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Posted 7 years ago

“Very good customer service”

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Posted 7 years ago

“very good service”

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Posted 7 years ago

“Been with them 2 years this is my 3rd. always helped with any problems and Easy to contact”

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Posted 7 years ago

“They are really excellent !!!”

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Posted 7 years ago

“Excellent service on phone. Very good quote. Website can be confusing...........”

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Posted 7 years ago

“Seemed to do their best to help me and got me a better price than anyone else. Very friendly staff as well.”

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Posted 8 years ago

“Brilliant quotes and great communication.”

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Posted 8 years ago

“Easy to understand when getting my car insurance quote for the first time.”

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Posted 6 years ago

“The member of staff was very helpful and listened to my needs giving me all options available I was dealt in a professional manner”

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Posted 6 years ago

Hi Fozia, Thank you for your 5 star review! We are so pleased that you felt listened to and that you were dealt with in a professional manner. ~ Amber

Posted 6 years ago

“Brilliant been very happy”

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Posted 6 years ago

Hi Helen, Thank you so much for taking the time to leave a review with us and for choosing to insure with Hastings Smartmiles. It's very good to see that you had such a positive experience with us -Theo

Posted 6 years ago

“I like the smart box as it records all journeys and I hope to prove to a private parking prosecution that I was NOT where they say I was at a particular time . So a useful gadget all round. I do not agree with all the scores I get with my driving but the overall score is still good and my insurance was very slightly reduced this year. Customer service is easy to get but logging on at first was difficult. Hiwever it has been improved or I have got used to it.”

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Posted 6 years ago

Hi there, Thank you for taking the time to leave such a positive review. Its great to see that you have used the data from the box to help in your favour. Its also good that even though your overall score wasn't that high we still managed to give you a discount on your next years policy. ~ Jamie

Posted 6 years ago

“Hastings have just insured my car at a really good price, I had a problem where i wanted extra cover legal costs but didn't want their breakdown cover. The web page wouldn't let me drop the breakdown cover, when I called them they made an adjustment to their website which allowed me to continue without the breakdown cover very helpful. Would recommend them.”

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Posted 7 years ago

“Excellent customer service, would highly recommend”

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Posted 7 years ago

“Staff are friendly and helpful. Online portal is easy to use”

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