Hastings Direct Smart Miles Reviews

Name: Hastings Direct Smart Miles
Rating: 3.29

3.3 Rating 1,999 Reviews

56 %

of reviewers recommend Hastings Direct Smart Miles

3.3

Based on 1,999 reviews

Shipping & Delivery
Delivery Methods	Courier
On-time Delivery	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

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Hastings Direct Smart Miles 1 star review on 12th July 2024

James

Hastings Direct Smart Miles 5 star review on 29th September 2023

Jason Major

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was really unhappy with how much my car insurance went up when moving to a different city despite my car being left in a 24 hour security car park. Find it very limiting not being able to drive slightly past 10 and I feel on some occasions it should be acceptable if you have a valid reason. Would not recommend as a car insurance provider”

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Posted 7 years ago

Hi Tamsin, Sorry to see you had an additional premium to cover the car at your new address. You can drive after 10:00pm as we do not impose a curfew - it will simply decrease your time of day score? ~Joe?

Posted 5 years ago

“improve their transparency on their policy., The driving score has shown 0 for braking ever since the policy started . This was reported to Hastings but ignored. Also, score also doesn't average out. If you drive after 10pm then the score goes down but doesn't then average out over a period when the car isn't driven after 10.”

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Posted 7 years ago

Hi Beth, The rate of score movement is individually weighted to craft the right formula over a year and may not be immediately clear. We're always happy to talk to you and explain how to increase them though. Just get in touch and we can go through braking tips with you anytime ~Joe?

Posted 5 years ago

“Provide a better customer service and respond to complaints emails. Act like you actually care about your customers and help resolve any issues that may occur. If this hadn't of escalated like it has I would have been giving 4 stars due to the smart miles box not being descriptive in each catagory. However I was happy with my renewal price.”

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Posted 7 years ago

Hi Amy, thank? you for taking the time to leave us your feedback and review. I'm sorry you had cause to complain but I hope it's been resolved and I am thankful you got a great renewal quote ~Joe?

Posted 5 years ago

“Absolute joke!!! My son's breaking score has never left 0 and now, after 10 months they have conveniently decided that his score is under 40 and will cancell his policy. It almost smacks of a scam!! Now having to pay £200 to have the telematics box removed!! DO NOT SIGN UP!!!!”

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Posted 7 years ago

“Very harsh marking on the SmartMiles box. I drove a return trip at around midnight and my “time of day” score immediately went down to 0 from 100. I was aware that my score would go down but to 0... I think that is a joke and I would not have gone to Hastings if I knew. My sister drives at night with MoreThan and does not get penalised remotely as much as I did.”

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Posted 7 years ago

“An absolute joke just don't do it, in hindsight I would prefer to pay more and go with someone who has a sense of decency. I wish I found these reviews before I purchased a years worth of insurance. I had 2 2mile journeys in the past week and they judged it bad and have cancelled my policy as my driving is under 40 points. On top I am now being charged 210 pound for them to remove the black box and 45 pound cancellation fee... I am pretty sure they will just throw the box away after, if not I will demand to see proof it has been wiped for data security purposes and 45 pound cancellation when they are cancelling. Absolute joke”

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Posted 7 years ago

“Avoid at all costs”

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Posted 7 years ago

“Avoid at all costs!!”

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Posted 7 years ago

“Do not take smart miles! I took put a policy and my box appeared to not work. The speed rating never moved from zero. I was issued my first warning as my drjver score was below 40 (due to speed score of zero) I notified Hastings direct who said they would look into it and get back to me..... they never did. However almost miraculously my speed rating began to move after the call. However subsequently my braking rating froze at zero. I was unable to move this and Hastings direct informed me my insurance was cancelled. I rang up their incredibly poor and incompetent customer service where I was passed around from person to person, none of which could review the score or my claims that the box was frozen. All they could say was that there was no official fault on the box therefore the cancellation is valid. I asked them to explain why I had a score of zero until I rang them up and no one could answer this. They refused to review the data and instead said I had an option to complain but this takes 8 weeks!!! My insurance policy is cancelled in 5 days! The whole process is poor. No one can access the information you need to discuss anything properly and the high and mighty department that review and cancels the policy cannot be contacted apparantly. Not even by their own customer service team. Absolute joke and avoid like the plague.”

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Posted 7 years ago

“Before i start, if there was an option to rate is a 0, i would have. Worst car insurance ever, a complete scam which cost me a lot of money. They tried to cancel my insurance the day after my first day under their insurance, of which I rang up as i drive completely fine and there is no issue with my driving, it was because my score had reached 9 from 100 in the space of 24 hours. When i rang i was greeted be a rude member of staff, who explained to me i had 200 miles to reach the score of 40 otherwise my insurance would be cancelled, to which she proceeded to tell me it was near impossible to raise my score to 40 or above. I then received a letter in the post which told me my insurance was going to be cancelled, i then called up again, once again greeted by a different rude member of staff, who was no help whatsoever. Shortly after that phone call i rang up in anger at how much of a scam this insurance is, and cancelled. A friendly lady then answered the phone and was very helpful, her name was Emily, if you call up i would ask for her, She helped me cancel and get away from you. This cost me just under £300 of my own money for what in effect is a couple of days insurance. DO NOT USE SMART MILES.”

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Posted 7 years ago

“keep better records as i phoned up to insure that my insurance would not automatically renew but you did it anyway.”

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Posted 7 years ago

Hi, Thanks for your review and feedback, I apologise if we've made a mistake with renewing your policy, I can appreciate that would be frustrating. I hope it's resolved now but if not just give the team a ring and we'll get it sorted ~Joe?

Posted 5 years ago

“Poor service, spending 45 minutes on hold, writing an email to customer services no one bothering to reply, getting told different information every time I call, would not recommend”

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Posted 7 years ago

I am very sorry to see this. We always aim to deliver a fantastic customer experience, so it's disappointing to hear we have fallen short of these expectations. Thank you for taking the time to leave feedback. ~Connor

Posted 5 years ago

“They have given me a score of 37 then sent me a email to give me one weeks notice to improve my driving. I drove to the best of my abilities and to no avail my score continued to stay on 37. They have now cancelled my policy and told me to pay a £45 cancellation fee and a £210 telematics fee. I am so disheartened at the results that they have given me as i hardly ever speed and they have given me a 15 on my breaking score, which horrifies me. I would never recommend this company to anyone and it has put me off getting a black box in the future. I now cannot afford new insurance to put on my car until next summer as I am a student.”

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Posted 7 years ago

“""pathetic what a scam”

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Posted 7 years ago

“The service was shocking, taking money out of an account that they didn't have permission to use after being told not to renew the policy. We cancelled the policy before the renewal and you still took the money.”

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Posted 7 years ago

Hi,?I am sorry to read about the issue you had, if it needs looking into still please don't hesitate to get in touch on 01733 308 380 and we will be happy to investigate for you?~Joe?

Posted 5 years ago

“""Same as ALL the other reviews, been driving for 6 weeks on this insurance and they are cancelling my cover due to 'time of day' score being 0 leading to overall score being 38. Absolute scam, contacting them is very difficult as well as they are constantly passing you on to another 'advisor'. It;s worth spending that extra few hundred quid going with a renowned company. AVOID AVOID AVOID”

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Posted 7 years ago

“As with many others on here, my son is currently having the same issue, he's been told he was speeding (53 in a 40) we've told them it's a 60 road but they won't have It, the location they've said for the speed is inaccurate, they want to charge him an absolute fortune for cancelling the insurance with a month left to run on the policy, which is more than the last payment, his overall driving score is 38 and was told this needs to improve, all 4 categories improved but his overall average did not, when they were asked why their reply, Ajd we quote the scores have not gone up enough, so we asked but how much more does it need to go up for average to improve and they replied "more", they didn't even know how they work out their average score. So with the proof we offered them that their system was recording inaccurately their response was "once we've issued cancellation notice, we will not revoke this decision even if/when we're proved wrong as its against company policy" well we believe this is a rip off to youngsters and it needs to be taken further, we've requested all telephone logs and have to wait 8 weeks and go through the correct complaints procedure before being able to take further action, i.e ombudsman/court of which will be out intention, so if any of you feel as strongly our have similar experiences and would like to offer assistance or evidence please contact me on 07739407681 Or email me kirkleynick@hotmail.com”

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Posted 7 years ago

“Customer service quite good however, the options for job were very limited and I could not actually put the job that I do and the price I paid isn't the price I was quoted which if I'm not mistaken is a criminal offence”

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Posted 7 years ago

Hi,? Thank you fro the feedback, we're grateful for the opportunity to improve where we can. Prices obtained by using a comparison site are subject to change at anytime and should be explained on the respective site when saving a quote. When you obtain a quote from our site, the most up to date and best offer we can provide is always displayed. I hope this helps ~Joe

Posted 5 years ago

“I spoke with an employee on the telephone and told her I did not wish to renew my policy. She was possibly the rudest/most arrogant person I have ever spoken to in a customer service environment and I really do think you need to take a listen to some of your calls and the way they are dealt with. After I told her I did not want to renew she then went on to tell me some information about my renewal which I CLEARLY said I did not want. I pointed out that I already asked to cancel and she replied with 'Yes I know I'm just saying'. Possibly the most redundant thing I have ever heard? She was sighing the entire phone call and sounded like she couldn't care less about what I had to say. I then received 'urgent' emails after this phone call whilst on holiday telling me I had not paid the fee and I needed to speak with someone regarding my policy (which I clearly asked to be suspended). I replied to this email only to be sent an auto response and then sent MORE emails about my policy that I DID NOT WANT TO RENEW. I honestly think you need to look at the way you deal with customers who ask to not renew their policies as I will NEVER recommend you to ANY of my friends/family should they ask. If you have any way of listening to this call back I would appreciate it if you could and deal with this in any way you see fit.”

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Posted 7 years ago

Hi, I am very sorry to see this. You can log a complain using the e-mail form on the link here;?https://www.hastingsdirectsmartmiles.com/contact ~Connor

Posted 5 years ago

“I changed my car to same group I was told could not do (could not give me a reason) went on comparison site they came up best so I had to take out new policy and cancel existing one They are now charging me £100 for this and I have lodged a complaint guess what they say it could take up to 8 Weeks to sort out . To add insult to injury I have received a letter asking for no claims bonus within 7 days or they will charge me £396 extra even though I was with them before. HAVE A GUESS IF I WILL RENEW MY POLICY?”

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Posted 7 years ago

Hastings Direct Smart Miles is rated 3.3 based on 1,999 reviews