Insure pink Reviews

Name: Insure pink
Rating: 2.18

2.2 Rating 114 Reviews

28 %

of reviewers recommend Insure pink

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2.2

Based on 114 reviews


Customer Service
Communication Channels	Telephone
Queries Resolved In	2 - 3 Hours

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Anonymous

Anonymous // 01/01/2019

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“Sometimes don’t alert you for changes in your policy long waiting time”

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(Car Insurance) - Posted 4 years ago

“Terrible rip off hasting hiding behind another name, should be illegal its fraudulent if you ask me. Utter rubbish rip off price hikes”

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Posted 4 years ago

“If I know it was Hastings I would not have gone with them I did not know till it was on my bank account”

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(Car Insurance) - Posted 4 years ago

“When you choose Hastings you will get these, rude, thieving robbers, charged me for an honest mistake, you have been warned. Can't leave No stars.”

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Posted 4 years ago

“Rude, unhelpful, avoid unless you are happy been ripped off, should have minus stars for this sort of company.”

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Posted 4 years ago

“Great policy. Affordable for my cover needs. I can't review the service provided unless I have the need to use my insurance in case of an accident which I'm hoping will not happen any time soon.”

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(Car Insurance) - Posted 4 years ago

“Worst insurers ever. On renewal with no changes quoted for double than previous year. After a year and half of being with them requested my full license details as they suspected me of driving offences, tryed to give them the details with in the 7 days they threatened me with before the cancel my policy yet ever time I tryed to speak to someone I either got pushed from pillar to post or there line was not accepting any more calls. Absolutely disgusting treatment for a loyal customer never ever use them or hastings there parent company again !!”

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Posted 4 years ago

“so easy to update or change my car Ins”

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(Car Insurance) - Posted 4 years ago

“Scammers!! I was looking for a new competitive Insurer and thought I would try one that donates to charity. After trying to complete the application online, the system would not allow me to populate my door number box therefore prompted me to phone the customer service number. The scam: If customer service have to fill out the application with you they charge a hefty admin fee. This time the call centre operative (based in South Africa) said that they would waiver the £25 fee as the fault was on the system?? So not only was I calling South Africa (initially, she was not forthcoming in stating that the call centre was based there) but also I should be grateful that they were wavering an additional £25 fee for admin even before I had completed the application for a new Policy. I did not initially realise that they were linked to Hasting Direct or I would have avoided immediately as they are a group of intimidating bullies. Avoid!! The top three companies recommended on Compare the Market all seem to be linked to Hastings Direct...Avoid if you want peace of mind!”

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Posted 4 years ago

“It wasn't made clear on buying the policy that I am unable to drive any other car other than my own. I had to make a claim as I left my car and came back to it with my friends and found it damaged and no-one had left a note on the car. The initial response was good, they emailed me instructions on how to get a body repair and where, and that I would be allocated a courtesy car. I took my car in, it was examined, a date was arranged, all fine. A few days later I received an email saying that I had contacted them to cancel my repair and they had noted it down on my policy and the repair couldn't be rearranged! I rang them up and couldn't get connected, tried several times all to no effect. I emailed them to say I had taken the car and had a date for the repair. Waited days then they emailed me to say that they had noted this down. I went along to the body repairer wondering if I still had a booking!! Cannot fault repairers and the courtesy car was a dream to drive. I am not going to renew my policy with Insure Pink again as I was not at all impressed with their customer service. Fancy saying that I had contacted them saying I had cancelled my repair? This was a lie.”

Helpful Report

(Car Insurance) - Posted 4 years ago

“Waited 10 minutes waiting for my call to be answered gave up in the end . No travel option on website to do quote on line. Pink used to be a brilliant insurer for breast cancer patients, I recommended to all, but no more.”

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Posted 4 years ago

“Total and utter cowboys, wouldn't ever consider using them again. The type of appalling, misleading service you expect from a Hastings Group Company”

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(Car Insurance) - Posted 4 years ago

“No issues or problems, a professional set up from start to finish”

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(Car Insurance) - Posted 5 years ago

“My small four door car is not 'young' - neither am I! - and the damage was malicious scratching, requiring complete re-spray of nearside front wing, rear panel and both doors. To keep my off-road time short - small automatics are not easy to hire! - they agreed I could use a local body shop, keeping the time I was without a vehicle to an absolute minimum. The assessor was there very quickly, the quote agreed on the spot and I was mobile again after just the few days it took for the paint to dry! It was excellent service and I would definitely recommend Pink.”

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(Car Insurance) - Posted 5 years ago

“Do not respond to emails and simply don’t listen !”

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Posted 5 years ago

“If i could give 0 stars i would. Terrible service over the 1 year i was with them. Rude staff and very difficult to deal with. Communication was poor. A number of occasions they would want to discuss details with me but would be very limited on the issues they wanted to discuss. I have been driving a number of years and been with various insurers and by far insure pink are the worst. Will avoid any company to do with Hastings direct!!!”