Name: John Lewis Insurance
Rating: 1.66

“I would not give them a single star. They always have a loophole for not paying out. My daughter had wedding insurance and her wedding dress got damaged on the day. The loop hole they threw at us was that the cover for the dress ended the minute registrar announces that you are married. So if you are coming out of the registrars office and the dress gets damaged going to the wedding reception or celebrations YOU ARE NOT COVERED that is JOHN LEWIS Never Knowingly Informing you of loopholes. Stay away from JOHN LEWIS INSURANCE”

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Posted 8 years ago

“Just intrigued how John Lewis pro port to care so much about customer service until there is a real issue. Like their premium home insurance they outsource the emergency response, who outsource the plumbing contractors and the customer is left to deal with the lack of communication between the parties. The brochure says the service offers peace of mind yet delivers anything but. I have had to phone them 8 times today and still don't have an outcome. A burst pipe has left me with no heating and no water for 24 hours because the outsource mgt company cant find the quote sent to them by their own plumber 9 hours ago. Do NOT buy insurance from them its a nightmare.”

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Posted 8 years ago

“From the beginning John Lewis insurance has been incompetent and clueless. When I first had an accident the most important thing was to speak to someone, get the car recovered etc. I was on hold for 45 minutes waiting to speak to someone whilst stuck on the side of a main road. To get anything done involves being transferred between several different companies all of whom manage different aspects of the policy and no one is around to co-ordinate the different companies. If you thought that buying a John Lewis product would get you a better level of service and re-assurance think again. Incompetent, bureaucratic and a complete nightmare, the one thing you want a car insurance company to do well is sort you out when things do go wrong not leave you hanging on the end of the line. The insurance broker (Covea) representative even told me that they didn't bother answering calls from the John Lewis line as they weren't so important!!”

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Posted 8 years ago

“Needed to place a request for home emergency help as boiler had a water leak. Very poorly managed by John Lewis. Left with no hot water for 2 days with no update on when to expect repair. Elderly with chronic ill health problems and this is not acceptable.”

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Posted 8 years ago

“don't insurance with this company. they send you very cheap price and once start your policy and then no accepted any of yours decoment and cancel your insurance policy so never ever LV”

Helpful Report

Posted 8 years ago

“don't insurance with this company. they send you very cheap price and once start your policy and then no accepted any of yours decoment and cancel your insurance policy so never ever LV”

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Posted 8 years ago

“House insurance: Keep clear. Not worth the paper it's printed on”

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Posted 8 years ago

“I have had a JL worldwide travel insurance policy for many years. The one time I needed to claim, they were excellent: prompt, unbureaucratic and fair. Recently, the policy came up for renewal, and I duly picked up the phone. Much to my surprise, I was told they could no longer cover me for winter sports, as I am 65. This is not just scandalous ageism (in resorts like Aspen, skiers don't even qualify for senior lift pass reduction until over 70) but totally illogical from the business point of view. They will ensure a 20 year-old who has never skied before, rents some equipment and bombs down the mountain, no problem . But as a healthy 65 year-old who learned the sport properly, has been skiing for 58 years, never had an accident or injury, knows her ability and skis prudently, I am considered too great a risk?! For a moment I considered taking out the world-wide policy anyway and ensuring winter sports separately, but on principle, I will take all my business elsewhere.”

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Posted 8 years ago

“Well where do i start !?!?!”

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Posted 8 years ago

“Bought a policy noticed errors called to discuss same. The call handler was DISGUSTINGLY rude.A first I've experienced by John Lewis.”

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Posted 8 years ago

“We have john lewis insurance plus legal service, we contacted your legal dept regarding our neighbour having his guttering replace larger and deeper which means all the rainwater from his property is shooting across onto our property with the amount of rainwater we have had the rain has nowhere to go because our guttering is smaller and less deep so the water is over our back door shooting over the guttering we cannot get out of our back door when it rains because of the rainwater we have damp in our kitchen because of this.we contacted john lewis legal dept approx. Sept 2016 and they refused to take on the case, we are now left with torrential water coming over the guttering where our kitchen back door is damp in our kitchen a leak in our conservatory and john lewis insurance refused to help unless it was fullproof they would win, so I would not recommend John Lewis insurance to any-one and will not be renewing our insurance next year I will be writing to the chief exec and then going to the ombudsman”

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Posted 8 years ago

“Had both house and contents and car insurance with John Lewis. Both renewals came in at simply ridiculous quotes - over 25% increase in price despite having making no claims on any insurance policy for over a decade. Called them to be told that was the best price they could offer, despite telling them that every online quote was lower than theirs. Disgraceful service. Went with another insurer to buy equivalent/ better products and saved more than £200 on the car insurance and £220 on house and contents. Don't bother even trying to call to discuss with them.”

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Posted 8 years ago

“I need so much more than 10 characters!! unbeleivably poor service - 2 quotes - one fine the other randomly sent 3 working days prior to renewal with £250 increase - when I called no one seemed to have a clue. I had to make a claim last yr - it took 2.5 months ( my Tesco house insurance was amazing, no fuss, professional, honest - couldn't fault it. JLP - sometimes very polite - other times treated like a criminal - John Lewis trades on this reputation surely - suggest you get your act together”

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Posted 8 years ago

“Ridiculous renewal quote after no claims and dog still under 5 yet they want 50% more money!! Withdrawing ALL trade with this firm!!”

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Posted 8 years ago

“We are now almost two weeks without heating or hot water following our boiler leaking through the bathroom ceiling, through a winter period of sub zero temperatures. Despite having the John Lewis emergency cover and home insurance it has been a catalogue of incompetence and nothing happening with little communication because of engineers waiting for approval from the insurers and shoddy communication between all parties. We were seen on the day of the boiler breakdown (now 13 days ago) and then a different man came to fix the part 3 days later, but he then said the boiler needed two further parts which would be fixed two days later. My husband has, during all this, spent hours of time phoning the company and waiting in on the days they were meant to be here between 10am and either 1pm or 4pm. Five days later finally the original man arrived later than the time slot given and had the wrong parts with him! He couldn't go and change them locally but instead the whole approval process had to begin again before they could be changed. That evening we made a complaint to John Lewis and apart from the automatic 'you will hear from us shortly' response we heard nothing. That night in extremely cold conditions- the house by now was so cold - I slept in jogging bottoms, vest, top, fleece and two pairs of socks. We have three children two of whom are asthmatic and no hot water at all to shower/bath. So now four days on from then we are still no further forward. Today my husband spent even more hours on the phone to both John Lewis insurance - yes they should have responded to our complaint within 48 hours and apparently, according to the the insurers, a problem with the logging system at the engineers means that our job for today was not even logged! Incompetent, unreliable and an absolute joke is not harsh enough to truly describe the appalling service. The thought of an elderly or infirm person, or someone with a baby, being subjected to this service and treatment is both alarming and in humane. Do not get John Lewis Home Insurance - it is a joke!”

Helpful Report

Posted 8 years ago

“We are now almost two weeks without heating or hot water following our boiler leaking through the bathroom ceiling, through a winter period of sub zero temperatures. Despite having the John Lewis emergency cover and home insurance it has been a catalogue of incompetence and nothing happening with little communication because of engineers waiting for approval from the insurers and shoddy communication between all parties. We were seen on the day of the boiler breakdown (now 13 days ago) and then a different man came to fix the part 3 days later, but he then said the boiler needed two further parts which would be fixed two days later. My husband has, during all this, spent hours of time phoning the company and waiting in on the days they were meant to be here between 10am and either 1pm or 4pm. Five days later finally the original man arrived later than the time slot given and had the wrong parts with him! He couldn't go and change them locally but instead the whole approval process had to begin again before they could be changed. That evening we made a complaint to John Lewis and apart from the automatic 'you will hear from us shortly' response we heard nothing. That night in extremely cold conditions- the house by now was so cold - I slept in jogging bottoms, vest, top, fleece and two pairs of socks. We have three children two of whom are asthmatic and no hot water at all to shower/bath. So now four days on from then we are still no further forward. Today my husband spent even more hours on the phone to both John Lewis insurance - yes they should have responded to our complaint within 48 hours and apparently, according to the the insurers, a problem with the logging system at the engineers means that our job for today was not even logged! Incompetent, unreliable and an absolute joke is not harsh enough to truly describe the appalling service. The thought of an elderly or infirm person, or someone with a baby, being subjected to this service and treatment is both alarming and in humane. Do not get John Lewis Home Insurance - it is a joke!”

Helpful Report

Posted 8 years ago

“We are now almost two weeks without heating or hot water following our boiler leaking through the bathroom ceiling, through a winter period of sub zero temperatures. Despite having the John Lewis emergency cover and home insurance it has been a catalogue of incompetence and nothing happening with little communication because of engineers waiting for approval from the insurers and shoddy communication between all parties. We were seen on the day of the boiler breakdown (now 13 days ago) and then a different man came to fix the part 3 days later, but he then said the boiler needed two further parts which would be fixed two days later. My husband has, during all this, spent hours of time phoning the company and waiting in on the days they were meant to be here between 10am and either 1pm or 4pm. Five days later finally the original man arrived later than the time slot given and had the wrong parts with him! He couldn't go and change them locally but instead the whole approval process had to begin again before they could be changed. That evening we made a complaint to John Lewis and apart from the automatic 'you will hear from us shortly' response we heard nothing. That night in extremely cold conditions- the house by now was so cold - I slept in jogging bottoms, vest, top, fleece and two pairs of socks. We have three children two of whom are asthmatic and no hot water at all to shower/bath. So now four days on from then we are still no further forward. Today my husband spent even more hours on the phone to both John Lewis insurance - yes they should have responded to our complaint within 48 hours and apparently, according to the the insurers, a problem with the logging system at the engineers means that our job for today was not even logged! Incompetent, unreliable and an absolute joke is not harsh enough to truly describe the appalling service. The thought of an elderly or infirm person, or someone with a baby, being subjected to this service and treatment is both alarming and in humane. Do not get John Lewis Home Insurance - it is a joke!”

Helpful Report

Posted 8 years ago

“C HALE HOME EMERGENCY COVER first call out ever 45yrs door lock broken a new upvc door J LEWIS up to 1500GB POUNDS COVER do not believe it 4 screws to plastic sach catches one dose not work of the went did not look at the lock .SAID IT WAS SAFE AND SECURE MICKY MOUSE FITTING ABISMAL SERVICE j lewis would not replace the lock NEVER HOME INNSURE WITH THIS COMPANY REALY ARE CRAP”

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Posted 8 years ago

“Changed the price - informed me via a very blunt letter and stated car insurance would just be cancelled if not paid within 7 days - great if my car was in a car park and on holiday ?? Clearly all insurance companies just do what they want, but I expected better customer service from JL - very poor”

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Posted 8 years ago

“Bought home insurance in September and John Lewis were offering a free smoke alarm,now November and still no sign of this free offer.Did contact them twice and like Manuel in Faulty Towers they know nothing.”

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Posted 8 years ago

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

John Lewis Insurance Reviews