John Lewis Insurance Reviews

Name: John Lewis Insurance
Rating: 1.65

1.7 Rating 438 Reviews

15 %

of reviewers recommend John Lewis Insurance

Company Reviews

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1.7

Based on 438 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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John Lewis Insurance 1 star review on 23rd June 2025

Hardy Sutton

John Lewis Insurance 1 star review on 31st October 2024

Greyson

John Lewis Insurance 1 star review on 10th June 2021

Stefan Phillips

Anonymous

Anonymous // 01/01/2019

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“Was initially happy with my car insurance quote, I down graded my car half way through my policy and my payments went up £20 a month, an increase of 40%, I then changed my car once more back to something similar when I first took the policy and John lewis wanted an extra £80 for the remaining 7 weeks of my policy, so I cancelled 7 weeks shy of getting my full years no claim bonus at a cancellation fee of a whopping £81 which is a big difference to the supposed cancellation fee of £40 on their website. I have never made a claim or been convicted of any driving offences. If your thinking of changing your car before your policy ends, DO NOT USE JOHN LEWIS CAR INSURANCE.”

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Posted 9 years ago

“House insurance. The short of it... we are very impressed. We took out a policy with John Lewis as we were happy to pay a bit extra to have that confidence that if an issue arose it would be handled better. During a recent storm the top of our roof was damaged. We called up John Lewis and we didn't even have to wait on hold! It went straight though to a real person (which I'm still shocked about). They took a few details and said someone would be in touch in 48 hours. We actually had a call that same afternoon and had an appointment booked for someone to come and view the damage within a couple of days. The inspector agreed it was all storm damage and immediately approved the claim and within the week we received a cheque to cover the cost to repair. I am also very happy that we get to choose our own builders instead of using theirs because we have a builder we've used in the past and have been very happy with. This way the cost was covered but we're also free to chose who we want to complete the work! Overall very happy and relieved that we were able to claim on our insurance and the process went surprisingly stree-free. We will definitely be renewing with John Lewis for future years to come.”

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Posted 9 years ago

“Good price and excellent customer service during the initial purchase and a subsequent claim.”

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(Car Insurance) - Posted 9 years ago

“Have had some storm damage from storm Katie - well I thought that everything would be ok as we had a premium policy with John Lewis - how wrong could I be. The service has been terrible and the person they sent to check the damage equally so. They decided that the damage would be £233 pounds to correct - our builders estimate is for £700 pounds due to the need for scaffolding to go up the side of the building and go across to the apex of the roof. John Lewis have now settled the claim with £133 pounds although it was in dispute!!!!!! there surveyor from BVS believes that's the price for the job including scaffolding and remedy. This is a disgrace and we shall be not renewing with John Lewis and will go to Marks and Spencer. Shame on you John Lewis.”

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Posted 9 years ago

“I'm afraid the poor reviews seem to be a good guide to the service you'll receive if you make a claim under your John Lewis policy. This policy is "fronted" by John Lewis but when you come to make a claim you'll be dealing with RSA who are frankly dreadful. Still waiting for my major claim to be resolved....to add insult to injury my claim was due to structural damage caused by a 3rd party....unfortunately the 3rd party was also insured with RSA so my claim has now turned in to a circus.”

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Posted 9 years ago

“Purchased JL home insurance on 1/03/2016 and swiftly realised i had made a serious mistake. Like a previous reviewer I got two different quotes on line, the£20 JL gift vouchers promised never arrived and a customer call back never happened. When renewal is due, I will look elsewhere!!!”

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Posted 9 years ago

“I enquirer about John Lewis home insurance and despite ticking the box that requested no contact, they called me. If you cannot trust them in small matters, how can you trust with important matters. They have lost my trust for good.”

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Posted 9 years ago

“CET Home Emergency provider on behalf of John Lewis Managing Director Simon Hancox has walked out as he cant cope with all the lies and corruption CET tell their clients!!!”

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Posted 9 years ago

“I thought that the service would be good and although more expensive worth it. STOP. Don't make this mistake. I made a claim and the service was horrible. Multiple calls each time they said they hadn't received the information or we had submitted on an apple product and it had to be resent. This was true as the iPad had been amongst the products stolen !! Finally you get through to an outsourced claims management company who can give you their proposed replacements if you send cash for the excess. Personally I had already bought a laptop for my daughters studies during the 6 week wait. Worst insurance experience I have had . Shame on you John Lewis. Matt”

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Posted 9 years ago

“Calling the 'medical advice' line was treated like a claim, with a variety of questions regarding our last policy with our previous insurer(?), various small-print type dialogue we need to be wary of before making a claim, despite not making or wanting to make a claim. Was ultimately 'advised' to speak to the porter of the building we were staying in, to see where we can go for help with our nine month old baby. Unhelpful, unprofessional and have subsequently requested to cancel my policy. Save yourself at least half of what they will charge and go elsewhere. All insurers will offer the same type of aftercare and service. Just make sure you tailor the package to suit your needs.”

Helpful Report

Posted 9 years ago

“my answers to question 1 are self explanatory and as I have not had to make a claim no further comment is required.I however when accepting the insurance quotation which was very competitive it was also reassuring to have the strength of the providers reputation behind my decision.”

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(Car Insurance) - Posted 9 years ago

“I would be happy to recommend John Lewis Insurance. They have acted swiftly and sympathetically to any claim.”

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(Home Insurance) - Posted 9 years ago

“WOW. What an incredibly disappointing service from such a well respected brand. Except you don't deal with John Lewis at all. All claims are outsourced to some very unprofessional, customer unfriendly companies. I stopped my claim for a broken TV after 2.5 weeks of the TV being repaired, then being told it couldn't be repaired, and then being told it had been disregarded, and then being told it was being driven to London from Newcastle on Friday and oh, the van arrived but they'd forgotten to put the TV in the van, and so it went on. All in all 2.5 weeks without a TV and we now, after all of this, we have the broken TV back with us. I pulled out of the policy as I never want to go through that ever again. Shocking. And not a cheap policy either. What made it worse was no one apologised once. Eventually the complaints dept took over and someone said sorry - but too little way too late. Would not recommend at all.”

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Posted 9 years ago

“I bought this insurance as it appeared to be right for my needs. I tried to make a claim, 3 years in, on a wall that had collapsed. I have never had so much frustration over a simple thing. I got through to the claims dept and they had a NO answer for every item mentioned, it was a very irritating, professional 'no' sayer. ( With one of those voices designed to make you irritated.). In reality, this insurance is not fit for purpose, they may be okay on the buying and what they supply, but when it comes to making a claim, be very wary. Don't know who the supplier is, but they are not fit to trade under the John Lewis name.”

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Posted 9 years ago

“I switched to John lewis Home insurance in 2013 and been with them eversince without making a claim paying almost 380/year premium cover. Up until october 2015 never had any problems but when my boiler brokedown, had to call home emergency which took 2 days to reply but finally sent someone to have a look. Boiler was serviced regularly n was in good condition (only 5 years old). Two contractors came to fix it but in a little while I realized they had no idea what they were doing but I never said anything as I was desperate to have things fixed. After 3 hours of chating n wasting time, they said you have to have a power flush done before we can do anything. I called home emergency n was told it wasnt covered by insurance. Just to check how things were, I called a local certified boiler technician and was told the problem had nothing to do with power flush and they can fix it for less than 500 pound. Since my boiler cover mentions 1500 worth of fixing things, I had no choice but to get the power flush done. Once done, I contacted John Lewis Home emergency and notified its been done so please come and fix it. After 2 days, they replied that they've deemed our boiler Beyond economical repair without even looking at things. When asked, Home emergency customer service rejected to provide details as to why it was so expensive when only pump was suppose to be replaced. 4 months I kept fighting my case and finally had to get things done myself. I've cancelled home insurance with John lewis and will never recommend anyone to go through the same experience. John Lewis customer service is probably the worse when it comes to settling claims. Too many small prints and as long as you don't make a claim, they're happy to take your money but rejects to fix things when required. Aweful company, aweful customer service, I'd rather stay without insurance then going with John lewis! This is an honest review, please feel free to ask if you have questions.”

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Posted 9 years ago

“gut company”

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(Car Insurance) - Posted 9 years ago

“Clear and easy process. Handy online account to submit/retrieve documents and manage the policy. Hard copies arrived in post promptly along with a handy card to keep in the car.”

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(Car Insurance) - Posted 9 years ago

“I have just recently switched to John Lewis Home Insurance and regret to say that they have not lived up to its reputation and this is the worst Insurance Company. A month ago, my husband and I noticed a leak coming from the ceiling and we contacted the Home Emergency Team. The plumber came I told him the leak was coming from the toilet bowl but all he did was to take some pictures and said the company will be contacting me for the cost of the repair as he saw no signs of water leaking from the toilet. He left without checking the toilet!!! A few days, I received a call from the Home Emergency Team quoting us £5,000 for the repair and the lady even suggested to us we should claim against our building insurance since it was to exceed £1,500. My husband and I were puzzle since, the plumber did not know the source of the leak, he did no work and any form of assessment and technically I could build a new bathroom with that money. We filed a formal complaint and we still have not heard from John Lewis Home Insurance. Unfortunately, I still have a leak in the bathroom and called the Home Emergency again as water was coming down. Another plumber came and he told me that I had to water-tight my shower area. Since this was not covered by the Home Emergency and I had pay £80 to have the silicon done up. A few weeks later, I noticed there was more leaks from the ceiling and another plumber came and this time round he suggested us to re-grout our shower area. Again this is not covered under Home Emergency and we paid £200 to have it re-grouted. The following week, my ceiling was still leaking and another plumber came and I insisted that it was coming from the toilet. YES, I was right all along and water was dripping from the connecting pipe. Again the plumber said the repair was not covered under Home emergency all he could do was to isolate the problem. I got my own plumber and the cost of the repairs amounted to £150. All in all, all the professional or so called experience plumbers that John Lewis sent to me, were not even able to identify a leak, so far I have spent about £400 to sort out the repair work myself. On top of that, I still have a hideous ceiling awaiting to be fixed which I blame on John Lewis’s incompetency. Of course, another £150 to be added to my bill. Switching to John Lewis Home Insurance is definitely an expensive mistake, most importantly, it has given me more grief than a peace of mind. Having a new born in the house, this does not help at all as I am constantly worrying if the leakage is spreading towards ceiling lightings. Disappointedly, John Lewis Home Insurance has neither protected or properly insured my family and property which is whole basis of home insurance.”

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Posted 9 years ago

“I have alway championed John Lewis , however after having there insurance cover , no more! Please be aware that each time you chat to them about your claim they as for more and more info This issue has gone on for over a month , I have never had this with any other insurance . Please choose another . John Lewis insurance very poor .”

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Posted 9 years ago

“Very pleased with this pet insurance for my dog”

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(Pet Insurance) - Posted 9 years ago

John Lewis Insurance is rated 1.7 based on 438 reviews