Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.50

2.5 Rating 1,245 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,245 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 2nd April 2026

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I called into a Lloyds bank today in Leeds. I was thinking of changing banks. I went upto the greeting desk and was grreted by a young lady. I started to say what I was looking for and I mentioned I had a couple of business bank accounts as well as personal current accounts. Her reaction was as though she did not belive me and smirked. I left disgusted, my first encounter with Lloyds. I did go back, after leaving annoyed, and told her that was not very impresssed with her attitude. Her reply was a sarcastic "Thankyou". I said no problem. Dont want her to get into trouble but her attitude was something else. Will not be pursuing Lloyds fo my banking needs......”

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Posted 2 years ago

“Call centre is a total waste of time, it states that they are to busy to take your call then cuts you off. I was going to transfer my account to them but if that's the way they treat you they can stick it.”

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Posted 2 years ago

“Went through with opening an account with Lloyds for the first time, under the switch guarantee. Everything on my old account side completely fine, once with Lloyds no end of problems with their systems. Multiple phone calls, involving being passed around various customer service departments each with long wait times and promises of feedback or investigation then not met. I have had zero feedback from Lloyds as to what is going on. I have already initiated switching this account away from Lloyds. Extremely poor (non-existent) customer service, will not be coming back.”

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Posted 2 years ago

“Went to LLoyds to delete 2 savings accounts and 1 Classic account that was no longer used. God knows why LLoyds wil not allow you to delete accounts online. I also wanted to add my partners name to my remaining Classic account and my savings account. I was told I would have to make an appointment to do this! Compare that with my partners bank Santander where we walked in and completed adding my name to his account in 20 minutes. We attended the appointment a few days later and after 1 hr 10 mins the only thing we acheaved was to add my husband to my Classic account. We gave up on adding my partners name to my savings account and the deletion of the other 2 savings account since we were losing the will to live. Just to show how incompetent LLoyds was my partner received his debit card and went to a cash machine to use it only to be told the pin number was wrong and after 3 attempts we now had to contact the bank!!”

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Posted 2 years ago

“Racism and unprofessionalism! due to the unprofessional actions of the bank (unreasonable account blocking), I had problems with my business. I lost about 2,000 pounds. When I tried to unblock my account, the bank employees sent the police to my home to check my identity! As if it was impossible to do this in the bank where I came personally with all the documents? The bank is the same company as a supermarket and therefore the bank has no right to invade the privacy of customers and even more so to force the police to carry out stupid actions of the bank for the money of taxpayers. I closed my bank account even though I was a customer there for 10 years! And I don't advise anyone to open an account there!”

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Posted 2 years ago

“Don't bother to call the call centre.. no one willing to answer the call apart from bot...won't able to find anyone useful”

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Posted 2 years ago

“Today I went to Lloyd’s bank high street slough with my husband, one of the staff member was very rude to us and she doesn’t know how to behave with customer. Please hire well mannered staff. Thank you.”

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Posted 2 years ago

“Keep getting texts pretending to be from Lloyds bank notifying that payments taken out of my account. will take me over my overdraft limit.Went in to one of their branches to report the issue and they wouldn’t let me in due to the presence of my companion, a well behaved dog.Keep getting these texts ,strange as thank goodness I don’t have an account with them.”

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Posted 2 years ago

“Worst bank you can ever bank with. They block your account for reasons they don’t even consolidate you with. When you do call them up their customer service take the mic to write your complaint up and actually get to the solution. Just another government funded bank that don’t care about their customers, no security for your money at all. Would not recommend and will be closing my account with them”

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Posted 2 years ago

“Appalling customer service I was kept on hold with Lloyds dispute team for well over two hours trying to get money refunded which wasn't done as promised by in branch staff only to get no help and Lloyds stating my account doesn't exist despite physical evidence it does, had to order a completely new card go without access to my account for three whole days. There phone and local branch if you could reach someone had absolutely no idea what was going on in their own system their phone and staff either need additional training or a complete overall me and others have found them to absolutely useless.”

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Posted 2 years ago

“Very poor service business account opening team 😡 wasting time not enough knowledge”

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Posted 2 years ago

“I was at the bank today to withdraw cash 552 , when I requested to give me an envelope the lady said it was only for 1000 over. I am very unhappy with the service provided today. I had very high quality service from Lyods staff before. But today I was very disappointed.”

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Posted 2 years ago

“Dated. Unsafe. Not recommended.”

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Posted 2 years ago

“Worst people employed for customer service very easy to day check on the website then what the hell do you go to work for if you can’t help or guide customers who have already checked the website why do u even get out of bed with that bad attitude keep your problems at home and not work”

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Posted 2 years ago

“Slow and poor service at Lloyds Bank in Newtown Powys. Not a good first impression as I have just switched to them and after this will be switching back for sure. There were two cashiers sat there with only one other customer. I was paying in cash and it would have been quicker to go to the post office.”

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Posted 2 years ago

“Been with them 30 years. They used to be good however their habit of locking my accout without telling me by call;text or email is gone beyond what I can deal with and am now looking for a bank with the best customer services. As I have over 500k to invest I probably will choose a private bank. Last time I called them they asked me to jog on down to my branch. I reminded them as they love to close branches my nearest is now 31 miles away and that is not going to happen. If they want to act like an online bank with no branches then dont act like they have branches. May as well be with Starling etc who actually pay interest. Lloyds 'backoffice' dept need reviewing by Lloyds top brass.”

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Posted 2 years ago

“"I\u2019ve told everyone I know about Lloyds and not to use them. They are the worst insurance company I\u2019ve ever had to use. And I will never use them again. "”

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(Car Insurance) - Posted 2 years ago

“Fraudulent and Biased Banking Practices We received a dispute from one of our customers regarding the charges associated with the products they acquired from our company. We encountered a challenging situation with this customer where his communication was unfortunately abusive. In response to their dispute, we provided comprehensive evidence, including our refund policy and specific details highlighting the successful use of our products and services by the customer, and also his words toward us. Despite our diligent efforts to present a fair and thorough case, it appears that the resolution favored the customer. The situation is unjust given the compelling evidence we have submitted. The Bank is biased and conducts malpractices by favouring its customers, no matter what the case is. If you have customers using Credit Cards from this Bank, please ban the transactions.”

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Posted 2 years ago

“Rubbish service. Another morning of frustration and time wasted. Was told by a snooty assistant on my last visit that I must use the in-bank ATM and it will let me withdraw any amount - WRONG - it won't. Took what it allowed and then joined the queue for the one and only cashier as I needed more cash. Immediately jumped on by another assistant who demanded to know why I was in the queue - told her why and she just walked off. After 5 minutes I got to the cashier. Her terminal doesn't work and can't read a card chip. Virtually no communication from her at all so asked why she couldn't type in my details on her keyboard - we have to read the chip she says! Another member of staff called to open another till but he was 'busy' and never arrived. After another 10 minutes of PC restarts she eventually managed to read the chip but had by then forgotten why I was there. Eventually got the cash I wanted but guess what - after having a Lloyds current account for exactly 60 years - I'm off, you can keep your rubbish service.”

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Posted 2 years ago

“Had an issue where my PlayStation account was hacked and someone attempted to buy online games with my stored card. Lloyds sent a text to me asking if the transactions were by me, I replied no and promptly called them. My card was cancelled and subsequently reissued. Lloyds told me my acct would not be debited for the fraudulent transactions. All seemed ok. Then Lloyds sent an email to me saying thought would actually take the money from my account as the merchant said it has it was my card being used it must have been me making transactions. After 4 calls to Sony giving them serial number of games console etc they agreed it wasn't me Lloyds wouldn't have it and insisted the money would be taken from my account. Phoned Lloyds multiple times, absolutely shocking customer service, won't put you through to a senior colleague, can't leave your number for a senior person to call you back and customer agents just plain rude. Called into the branch to discuss in person and was pointed to a phone and told I could call a customer agent from there!! No one in the branch could discuss it apparently. Staff wandering around the bank floor with tablets asking if they can help but then saying to customers that actually they couldn't help and go and see the one cashier point open. Have banked with Lloyds since 1988 but will be moving my acct elsewhere.”

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Posted 2 years ago

Lloyds Bank is rated 2.5 based on 1,245 reviews