Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,182 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 29th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“been with Lloyds for 12+ years. constantly declined for any finance offers from them but constantly getting message about how they could help ( happy and instantly get declined ) visited local branch multiple times and local staff can never seem to do anything and just get put on a phone to there call center, if you get through to someone totally useless. currently in the process of switching banks as i have confirmed with Lloyds themselves that i can get a " pay-day-loan " within 30mins to hour but my bank of 12years cant do anything nor give a reason. top that off - get overdraft charges caused by over draft charges ..... they charge you for overdraft that was caused by them in the first place, ( they charge you a fee for charging you ) ... had countless phone calls with them now to the point just give up - currently switch banks - would advise you avoid all costs !! they will never help you out despite countless marketing emails, text, calls, letters etc etc - follow them up and get declined.”

Helpful Report

Posted 1 year ago

“I have lost trust in Lloyds bank' the reason being, is that a bank who is suppose to be security conscious, likes to give your money away. On the 7th of August l phoned Lloyds and asked them to send me a new debit card as l had either lost or misplaced the card, l also asked for any purchases that might be made by another individual to be stopped. At the timel went on to my internet banking and removed mu direct debit with 3G as my contract with them had come to an end' also l had finished with ebay' so l also removed them from my internet banking ab' two days later l find out that money that should not have been taken out of my account had been. Lloyds refuse to accept responsibility even thought are responsible. I have no trust and will be changing my bank”

Helpful Report

Posted 1 year ago

“I reported fraund from my card and the customer service was very Rude and doesnot solve the issue..”

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Posted 1 year ago

“The customer service is absolutely shocking - sets new levels of dysfunctionality in terms of the telephone banking service.”

Helpful Report

Posted 1 year ago

“been scammed out of alot of money out of my business account lloyds have been PATHETIC not interested very unhelpful. I have been a lloyds customer for 35 years and they just do not care not very long ago the tax payer had to help them out all they are interested in is their bonuses CHANGE BANKS THEY ARE USELESS”

Helpful Report

Posted 1 year ago

“After many years of complaint, no definite answers. Not impressed!”

Helpful Report

Posted 1 year ago

“Terrible bank.Every time when I want send more money (£1000)I have take holiday and go to the bank,becouse bank decline transaction.Sometime is needed sent money vary fast .Is Friday…Money will left the bank at Monday ,becouse I have to go with my passport to the bank and confirm me is me.Tough ID can not do it.I don’t recommend”

Helpful Report

Posted 1 year ago

“People, please don't use this bloody bank!!! They closed all my daughter's accounts after 6 years with them without a real reason and as a working student she can't get her hard earned paycheck(she works12h shift in hospital) leaving her to borrow money for rent,bills,everything!!!Heartless bureacrats!!! Our next step is Ombudsman!!! If he won't help will hire pro bono barrister and go to court against this "oldest so called highly reputable establishment"!!!”

Helpful Report

Posted 1 year ago

“Very unhelpful, very rude customer service and all members of the head office staff don’t know how to treat customers can’t trust to put your money in the bank👎👎👎 and that includes the switch team they don’t know what they’re talking about they should all be fired”

Helpful Report

Posted 1 year ago

“Lost all trust in Lloyd’s. Will not give me access to my mothers bank account via mobile banking following the death of my father, regardless of me having lasting power of attorney. 20K in the account and my mother has dementia, and needs this to live off. My mother lives in Italy and the only way I can now send money for her to live off is to call Lloyd’s every time. Terrible experience and have been told to just go through complaints and wait for 8 weeks.”

Helpful Report

Posted 1 year ago

“Very bad bank for non GBP payments. They charged me a lot about 75£ for 2000$ payments in three transactions.even their exchange rate was unfair.so they get money from 3 ways,one from exchange rate and one from non GBP TRANS FEE and one from non GBP PURCH FEE. and i am giving 50% positive review for their costumer service. I don't recommend this bank. Please read all term and conditions of this bank. I have the same payments in other credit card or bank but they didn't charge me at all.”

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Posted 1 year ago

“Gave this one star but if i could i would give it none. Absolutely shocking. We use the Lloyds commercial cards portal for our business but it is out of action more times than it is accessible. They do not flag blocked cards to the card holder causing problems as regular legitimate subscriptions are rejected. It really is utter rubbish when as a business we need to view up to date transactions regularly and cannot get into the portal because it is littered with bugs and errors. I do not recommend.”

Helpful Report

Posted 1 year ago

“This bank gives the impression that it is not working for its customers, anything I try to arrange is rejected. I think they have a machine there that has one answer option: sorry, no! The only thing they have for customers are credit cards with high interest rates. Sorry, I do NOT recommend”

Helpful Report

Posted 1 year ago

“Worst banking experience I’ve ever had. Went into the local Liphook branch to open a joint account. They managed to open an account under my name but couldn’t add the second person. Appointment was running over so they were very keen to fob me off and lost interest very quickly. Lady then registered a complaint on my behalf on why the ‘system’ wouldn’t let her add a second person. I’ve just phoned for an update three and a half weeks later and the complaint hasn’t even been allocated to someone for review. Utter shambles.”

Helpful Report

Posted 1 year ago

“Moved area updated address at branch with paperwork, my current home is apparently that of the actual branch now, I sleep in the vault I guess? Money trapped in my account, blocks on incoming/outgoing payments and debit card without notice or reason, turned out to be a mistake. Complaint handler compensated, and informed me that account restrictions removed to be able to transfer money and accept incoming payments again. No this had not been completed, as I attempted to transfer out afterwards. Mental health disabilities affected majorly, resulting in major impacts. Gender assumption issues by call staff, regards use of incorrect pronouns even though my name is clearly female?”

Helpful Report

Posted 2 years ago

“I have unfortunately been victim of a scam so I have been asking for a charge back few times but Lloyds bank did not help me at all, on the website they write '' we are here to help'' all lies! I have been client for over 6 years and I expect help from my bank in situations like this! My credit card company accepted the charge back and refunded the money, so why the Lloyds bank did not do the same?? Very disappointed, I will be closing my account shortly and transfer my funds to another bank!”

Helpful Report

Posted 2 years ago

“Diabolical treatment of a vulnerable customer they lost me over £40,000 through fraud and scams because they were incompetent and didn’t do their checks they are inconsistent with their procedures. They don’t communicate properly no one knows what they’re doing and now they’re refusing to let me close my account which is absolutely incredulous avoid like the plague. They need to work on the customer care and staff training.”

Lloyds Bank 1 star review on 14th March 2023

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Posted 2 years ago

“Worst experience for something simple, unable to confirm some account data, with multiple calls and different (assured) answers: all different, all wrong. Until I managed to find a bank statement that proved their systems is wrong. Not sure if I’ll stay a costumer for long. Costumer service was not the brightest.”

Helpful Report

Posted 2 years ago

“UPDATE!! DOWNGRADING TO A 1 BECAUSE WHEN IT COMES TO FRAUDULENT TRAVEL AGENTS THEYVE DELIBRAYELY JUST LIKE NATWEST MADE THEIR SYSTEM SO YOU CANT TRY CLAIM BACK ON HOLIDAYS/FLIGHTS WHICH IS A LEGAL RIGHT!!!!”

Helpful Report

Posted 2 years ago

“Fraud dept exposed me to potentially having my account stolen themselves. I tried to transfer from my own account into another account in my name. It was held by their fraud dept and had to phone a number. I spoke to 2 people on phone each time going through their security questions, but they could not release the payment. Over an hour later I was told to go into a branch to get it released. At a branch I spoke to 2 further people who had to phone their dept themselves and was passed the phone onto me to go through their security again. While on phone I was passed to another person and went through the same security again. They still could not get the payment released. Since the payment did not go through, I was told to put the payment through again. All this time I was in an open planned branch being asked personal and sensitive questions where anyone coming and going can hear, more than once. I always used online banking at home and never on a device that leaves my house. In branch they wanted me to log onto my other account on mobile to prove that the other account was mine. Which means registering a portable device for my other account so if I lose my mobile it would be easier for someone else to access my bank account. Obvious no one knows what they’re doing since I was kept being passed from one person to another. I didn’t get to do what I set out to achieve and I’m out of pocket having to pay for parking for several hours.”

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Posted 2 years ago

Lloyds Bank is rated 2.6 based on 1,182 reviews