Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.61

2.6 Rating 1,072 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

Questions

Metrics

2.6

Based on 1,072 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

Visit Website

Write Your review

Tell us how Lloyds Bank made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Lloyds Bank 1 star review on 20th May 2024

Anonymous

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“0 customer service and 0 logic. You block card asking me to call but putting me in a que of 56 min and still counting... how did you think here?”

Helpful Report

Posted 1 year ago

“Disgusting customer service got cut off every time I phone, phoned earlier @ 0815 answered the call put on hold for 2 minutes then answering machine cut in saying bank closed. Never sorted any of our problems.”

Helpful Report

Posted 1 year ago

“I've just had spinal surgery but my account had money taken fraudulently and I tried reporting via Internet banking, waste off time so I dragged myself to the only remaining local branch I explained I couldn't sign for prolonged periods, 1hr later still sat asking me id questions but I was in my local branch , using the banks phone , rubbish, diabolical treatment off a customer off 50 years , I walked out , fraudsters 1 ,, , Lloyd's 0”

Helpful Report

Posted 1 year ago

“Sadvichar ganral hospital Lila charcal bhavnager. 2 Ac. 2 tuns. 1 month complent no technician visit. Bed sarvice loyyd. We have two of your llyod AC and both are instaled in the hospital's ICU You don't get any facilities so it is very difficult to keep patients.there is no response from your call centre,no technician comes to visite,as many times as we call since call one month,the call centre says that we should mention your complaint. please solved our problem My complent 16 augast 1608221643844.”

Helpful Report

Posted 1 year ago

“They are terrible bank if you have an account in that bank CHANGE immediately because the customer service is arrogant and they don't help you with the problem in your account”

Helpful Report

Posted 1 year ago

“I received a message from Lloyds about fraudulent activity. I called them a couple of times, and after waiting for over 20 minutes each time, I called again and chose the option of a call back. They called me back within an hour and put me through the fraud department where after waiting for 40 minutes, no-one responded. Horrible customer service. It's surprising how declined like this. I used to be very happy with them as they used to respond to phone calls in no time.”

Helpful Report

Posted 1 year ago

“Lloyds increased my overdraft charges by 785% when my mother was dying of cancer & I lost my job trying to help her. Soon after she died I was diagnosed with cancer & whilst undergoing treatment Lloyds foreclosed on my overdraft (although I was paying a proportion of the collossal monthly charges) & caused so much stress I had to have an extra 4 weeks of treatment. They blocked my credit card too although I had never defaulted on payments. I tried to pay in a balance transfer to lower the Lloyds debt & was unable to because the Lloyds branch refused to update my telephone number on my account. I am 58 with 2 degrees & I was spoken to as if I was a school child. Avoid this bank like the plague.”

Helpful Report

Posted 1 year ago

“I hate this bank with a rageful passion. Site is always down, phone lines always busy and yet they randomly decide to close my accounts on many occasions for entirely legitimate transactions, saying the only way to open them again is to waste an hour in a phone queue. Randomly froze my card a few months ago, called up and they basically just said oops don't know how that happened. THEY FROZE ALL MY MONEY AS AN 'OOPS'. How on earth do you accidentally freeze an entire account?!?!?! Ridiculous. I'm writing this as I'm on hold with them right now because they froze my account again last week after I dared to try and pay my flat deposit to an entirely legitimate company. I ended up paying the deposit through my account with Starling Bank and they just made me fill in a few extra details and provide some documentation to show the transaction was legit and it went through fine. Took 5 minutes and guess what? I can still access my starling bank account! So basically Lloyd's is useless and stupid and there are infinite better alternatives to this awful bank. Words cannot explain the hatred I have for this bank - can't wait to leave!!!!!!”

Helpful Report

Posted 1 year ago

“I asked for a new debit which I was told would be sent in 3-4 working days last week. It has not arrived until now after 5 working days.The customer service is hopeless. I can't do transaction and my subscriptions have failed as I don't have a new card.very poor service.”

Helpful Report

Posted 1 year ago

“Last Fri, I sent GBP to my Lloyds USD A/C, Lloyds used (Ex%1.1494). On the same day, I sent US$ out from my USD A/C to my another GBP A/C (not Lloyds), |Lloyds used (Ex%1.2154) which was 5.74% higher than 1.1494. It means they had charged me GBP400+ in that exchange (US$ to GBP). Lloyds is using an extreme high Ex% for USD to GBP that isn't based on the market. (The price is around 0.865 in 0.85 out for US$ to GBP). What the Ex% Lloyds bank refer to? (1.1494 in 1.2154 out ?????) They robbed (looted) my money in that way!!!! I found that Lloyds bank (or British banks) is dishonest and their customer services are awful! Very rude, they just hang up the phone if they don't want to talk with you (they treat their customer as if we can't do anything without them, just think that you can cancel the account anytime if you are not happy). Very impolite! I am disappointed from the image of British! I am thinking to put my $$ to other foreign banks instead!”

Helpful Report

Posted 1 year ago

“Don’t answer phone for over an hour.. get near an hour and they end call to put you off.. then you have to start over Lloyds used to be a good bank… no more .. you are at the bottom”

Helpful Report

Posted 1 year ago

“I moved to the UK for work and one of the requirements for that is to have a UK bank account. Firstly, it is very inconvenient to have to start the bank application whilst you are in the country, all that could be needed is proof of identity or a pdf with visa acceptance letter. Secondly, I have had to get assistance with setting up my account and hand in additional documents. So I have visited the branch around 4/5 times in the past month, which is a nuisance because these matters are always delayed for the weekend. Opening hours for the closest branch to me (Oldham) opens from 9am-5pm which spans the normal work day and therefore, issues cannot be settled after my shift is done (my job does not allow me to have more than a 30min break so going and settling it there and then during the week is not an option). Thirdly, (most of) the clerks working at the branch are not helpful and they often need to refer to colleagues or the manager because it seems like they never dealt with foreigners opening accounts or answering simple questions like the requirements for handing in tax residency documents. Fourthly, I had an experience that they were required to scan and verify my passport. The clerk mistook a previously expired visa with my photo on it as the photographic ID page on my passport. Had it not been caught, the submission of the document would have been delayed and another few hours wasted going to the bank to settle this issue. In addition, whenever we are opening a bank account, they have this corner where you are invited to sit on this low lying sofa. Then they start asking you questions upon questions if you don't have the necessary documents, whilst they are stood up. Frankly, this is a very intimidating situation to be in and it heightens anxiety which is only made worse. In addition, even after bringing the right documents, they ask you a bucket load of questions on whether this document is enough for them to accept and start asking you to provide other information like the NI number which was never previously mentioned whilst at the bank in the weeks before. In addition, I do not appreciate that the scanner/printer is in a side room away from the til. So whenever you need to hand in a document needed to be scanned, they take it to this room, spend at the very least 5mins scanning it and chatting to their coworkers and then slowly come back to hand the document back. I wonder how they never mixed up different clients documents.”

Helpful Report

Posted 1 year ago

“A scammer diverted over £50.000 to a fraudulant account at Lloyds despite several requests to call in the police they have not done so. How much money has to be stolen before Lloyds call in the police ?”

Helpful Report

Posted 1 year ago

“today I was forced to move my bank accounts from Lloyd to Santander after suffering terrible verbal abuse from an employee at my local branch. I originally tried to bring this incident to the attention of the branch manager but found her to be unhelpful and dismissive. The staff at Santander were the polar opposite and had all my accounts transferred in no time at all.”

Helpful Report

Posted 1 year ago

“Closing my 15 year olds fostered young persons account . no explanation.. upset them as he was proud to have a bank card.. no explanation so we can fix it Shame on you Lloyds.. I have been with you over 24 years and encouraged all my fostered young people to start banking with you.. not anymore”

Helpful Report

Posted 1 year ago

“Lloyd's Bank have NOT addressed the financial abuse of my parents. The bank DID NOT do a proper capacity check when putting my mother's monies into a joint account with her abuser. Northumberland County Hall has apologised "unreservedly" for allowing the abuse to continue. My father was admitted to hospital with malnutrition despite large savings being "held" whilst benefits were claimed. A Mr Robinson from the complaints department stated he would resolve my complaint to a "satisfactory outcome"...This to most people would indicate acknowledgement of mistakes; financial recompense and even action against the abuser. However, Mr Robinson's conclusion (in the words of the great Father Ted) was to do "Feck all"... DISGRACEFUL bank - although staff on the phone have apologised for the huge stress caused (and said monies should be returned) the complaints department seems oblivious to the harm done. Not the "listening" bank but the bank who "protects abusers"... We are having peaceful protests outside of Lloyd's in Grey Street, Newcastle Upon Tyne.”

Helpful Report

Posted 1 year ago

“I'm 80 years old and have suffered several difficulties in trying to open an account and since finally managing to get one. I have written to the CEO Mr Charlie Nunn, many times but his office have ignored all my correspondence. I simply get automated texts saying someone will be in touch, but they never do. I can't help thinking they are ageist? My daughter had her complaint dealt with promptly and efficiently.”

Helpful Report

Posted 1 year ago

“Bad bank that cuts your credit.”

Helpful Report

Posted 1 year ago

“'Excellent, but at poor customer service' Like most people, i fell victim to multi-layered crypto scam operation using my debit visa card. The money was being circulated to the scam company via a crypto exchange, but still using Lloyds services. When i made a chargeback to the disputes team using the evidence i had, i was spoken to very aggressively and was told: 'NO, no you have to bugger off and go to the crypto exchange'. I was shocked i had been spoken to like this. After the above, i made an official complaint and was dealt with my by the complaints manager of Lloyds Bank. Would you believe that she told me the following: 'Yes, i think this is a scam but this is a lot of money you lost; We (the group) do not have this kind of money'! ... i was shocked at their service response despite having evidence presented to them in a very professional manner. ME: I then responded saying: 'how can you say you have no money to refund the customer'? ME: After this, i was was very furious then told them 'what if the ombudman service tell you to refund me the scammed money i lost?' Lloyds complaints: 'Well, if they say then, yes, we will reimburse you the money'! This was the unprofessional service I had received from the complaints department despite having a Crime reference number by 'UK Action Fraud' and evidence presented to them of the scam company. 6 months after the above telephone conversation i had with them, Lloyds bank got fined a record £90.5 million for misleading insurance customers....it bloody serves them right to tell me that 'we do not have this kind of money'! Its been two years this month that ive been suffering, so my only hope now is the ombudmans service and that they get it right! So, yes, 'Excellent, but at poor customer service'.”

Helpful Report

Posted 1 year ago

“Unable to access money as outside the country and have changed phone number. Then an hour and forty minutes on the phone to update details. Finally, when trying to buy goods online get a message saying it can take up to 48 hours to process. It is now 72 hours and still unable to access my account.”

Helpful Report

Posted 1 year ago

Lloyds Bank is rated 2.6 based on 1,072 reviews