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Lloyds Bank Reviews

2.6 Rating 1,072 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

2.6

Based on 1,072 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 20th May 2024

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Moved area updated address at branch with paperwork, my current home is apparently that of the actual branch now, I sleep in the vault I guess? Money trapped in my account, blocks on incoming/outgoing payments and debit card without notice or reason, turned out to be a mistake. Complaint handler compensated, and informed me that account restrictions removed to be able to transfer money and accept incoming payments again. No this had not been completed, as I attempted to transfer out afterwards. Mental health disabilities affected majorly, resulting in major impacts. Gender assumption issues by call staff, regards use of incorrect pronouns even though my name is clearly female?”

Posted 1 year ago

“I have unfortunately been victim of a scam so I have been asking for a charge back few times but Lloyds bank did not help me at all, on the website they write '' we are here to help'' all lies! I have been client for over 6 years and I expect help from my bank in situations like this! My credit card company accepted the charge back and refunded the money, so why the Lloyds bank did not do the same?? Very disappointed, I will be closing my account shortly and transfer my funds to another bank!”

Posted 1 year ago

“Diabolical treatment of a vulnerable customer they lost me over £40,000 through fraud and scams because they were incompetent and didn’t do their checks they are inconsistent with their procedures. They don’t communicate properly no one knows what they’re doing and now they’re refusing to let me close my account which is absolutely incredulous avoid like the plague. They need to work on the customer care and staff training.”

Lloyds Bank 1 star review on 14th March 2023

Posted 1 year ago

“Worst experience for something simple, unable to confirm some account data, with multiple calls and different (assured) answers: all different, all wrong. Until I managed to find a bank statement that proved their systems is wrong. Not sure if I’ll stay a costumer for long. Costumer service was not the brightest.”

Posted 1 year ago

“UPDATE!! DOWNGRADING TO A 1 BECAUSE WHEN IT COMES TO FRAUDULENT TRAVEL AGENTS THEYVE DELIBRAYELY JUST LIKE NATWEST MADE THEIR SYSTEM SO YOU CANT TRY CLAIM BACK ON HOLIDAYS/FLIGHTS WHICH IS A LEGAL RIGHT!!!!”

Posted 1 year ago

“Fraud dept exposed me to potentially having my account stolen themselves. I tried to transfer from my own account into another account in my name. It was held by their fraud dept and had to phone a number. I spoke to 2 people on phone each time going through their security questions, but they could not release the payment. Over an hour later I was told to go into a branch to get it released. At a branch I spoke to 2 further people who had to phone their dept themselves and was passed the phone onto me to go through their security again. While on phone I was passed to another person and went through the same security again. They still could not get the payment released. Since the payment did not go through, I was told to put the payment through again. All this time I was in an open planned branch being asked personal and sensitive questions where anyone coming and going can hear, more than once. I always used online banking at home and never on a device that leaves my house. In branch they wanted me to log onto my other account on mobile to prove that the other account was mine. Which means registering a portable device for my other account so if I lose my mobile it would be easier for someone else to access my bank account. Obvious no one knows what they’re doing since I was kept being passed from one person to another. I didn’t get to do what I set out to achieve and I’m out of pocket having to pay for parking for several hours.”

Posted 1 year ago

“I have banked with lloyds for over ten years my mental and physical health has suffered in recent years due to trauma leading to ptsd and blackouts lloyds are fully aware of this because I had a black out lost a coat and a phone along with my bank card and reported it lloyds closed my account froze my money leading to my going into hypoglycaemia and having significant stress to add to my condition lloyds knew I had type 1 diabetes and yet froze my money so I could not access it when I rang they said they would transfer the money to someone for me yet this was not done”

Posted 1 year ago

“Contacted Lloyds Bank at 1730 hours and finished nearly two hours later after having to complain, be passed to four separate personal banking staff and a credit card call centre after automatic monthly payment for printer ink was stopped when automatic banking system failed to update all my monthly payments when Lloyds issued a new replacement debit card . Staff tried to block complaint repeatedly by interrupting and saying it was a matter between myself and a retailer. I have been a customer since 1989. No respect. Very few pleases, thank yous or promises to expedite resolving Lloyds problems. Finished call saying it would take 40 days to investigate and they might not bother to reply, if they thought it was not necessary.”

Posted 1 year ago

“I have found that I can log onto my account in the mobile app if connected to Wi-Fi but not when using mobile data The lady that answered the phone when I rang to ask about this told me first that it only worked over Wi-Fi Then said it was my device as it will work over mobile data. I’m left not knowing which is the right answer. Most important to me is the fact she interrupted as I tried to explain, became impatient to the point of rudeness. I’m still waiting for my debit card to arrive but after this experience I’m already checking out the switching service”

Posted 1 year ago

“The worst bank in UK. From the time I opened account till today this bank has been the poorest customer service in UK. Weather in branch in Chelsea in London where I opened the account till today dealing with customer service on phone this is worst bank in UK!. I have closed my account with Lloyds today because they wasted so much of my precious time and energy for little things which other banks deal with effectively. Other banks in Uk have great customer service on phone or in branch. I have only ever been to Chelsea branch in London and it’s the poorest customer service for 15 years! On phone terrible misinformed idiots work for Lloyds who make life difficult and contradict each other.”

Posted 1 year ago

“simply simply appalling. today i transferred large amounts of money to banks and building societies . telephone service beyond terrible . the list could go on and on . just not fit for purpose”

Posted 1 year ago

“I was doing my internet banking this early hours of the morning, as this stupid bank is not automatically transferring my money over to my other accounts and paying the bills being a bank holiday. So I decided to rearrange everything so I can get this out of the way. Trying to transfer money over to an account where the interest comes out every month being on zero, I tried to correct this and as I tried to pay it, I get a message popup saying my payments have been placed on hold and to ring the fraud department at 2:30am in the flipping morning!!! I called it and I have over an hour to wait to speak to someone. I am extremely angry at this system they have in place, for the fact that while doing this, I was not even setting up any new bankers orders but only adjusting things. Everything is saved onto my online banking! WHY THE HELL AM I ASKED AT THIS OF THE EARLY HOURS DO I HAVE TO PHONE TO CONTINUE TO DO WHAT I WANT TO MY OWN ACCOUNT!!! I MEAN TRIED TO MAKE A PAYMENT TO MY LLOYDS CREDIT CARD, LLOYDS CREDIT CARD FFS AND THEY STOPPED THAT PAYMENT!! THIS IS DISGUSTING AND UNPROFESSIONAL! I Can't do anything now until the morning which is gonna waste my day as I have to work on bank holiday and I will losing money wasting my time phoning this bank up >:( I've never complained about Lloyds and I've always recommended others to them and now. No more, you have now got angry customer who will not be recommending anyone to you.”

Posted 1 year ago

“Absolutely bad bank. I have been waiting for my bank card for two weeks, which still hasn't arrived. They said because of strike,but post office had strike for two days only, which shows in bank failing to send it out. I can't even pay my phone bill without card, which means no connection with family on Christmas.”

Posted 1 year ago

“Your Bank-has blocked my a/c. I have just been released from hospital and diagnosed with pneumonia and told to stay in house. To unblock my account I have to go to a local branch with photo ID. Each time I have phoned to query this I have been verbally insulted and usually they have “hung up” not giving an acceptable answer to my queriesI. It is my a/c I have answered personal questions and could be talking to anybody as I have not been given a name!”

Posted 1 year ago

“Total absence of customer service at a local level. The LLoyds centralised telephone service is about as user unfriendly as you can imagine. If you want to talk to your local branch over the phone - forget it. The idiot I spoke to would not set up a local branch appointment for me without talking to the account holder - my mother. I explained to him that my mother was dead ! Still he would not make an appointment for me and told me to visit the branch. I live 60 miles from the branch. Still he would not give me a phone number. See other reviews below of Lloyds with similar experiences. Lloyds management is clearly far too arrogant and blind to correct a woefully useless system.”

Posted 1 year ago

“I’m my mother’s executor. She died 3rd September 2022 and I registered the death promptly. I am still trying to sort out her personal and business accounts with Lloyds Bank. It is by far the worst and most unhelpful of all the financial organisations I’ve had to deal with. The various departments do not communicate with each other well, and the Branches are poorly staffed with undertrained people who cannot communicate with the rest of the organisation. Lloyds advertise they “are with you every step of the way” but business banking customers will find that is not at all the case. Staff try to help, but the fragmented nature of the organisation is sel-defeating. Management is clearly very poor.”

Posted 1 year ago

“Don’t be fooled by the black horse advertisements we all grew up making you think they are here to help us. This institution is the worst bank you can deal with, if they get a chance to screw you over they will. I saved £14000.00 a year on one business account by switching over to Barclays. Halifax mortgages are really really bad they was supposed to help us during the pandemic but the same again rather than put me on a new fixed interest rate they have be on variable rate . Please don’t be fooled by the advertisements that we grew up with , their institution is the worst I have come across, even the smaller banks will help you more than these cronies.”

Posted 1 year ago

“**POSTING ON LLOYDS AND HALIFAX** My family has been a Lloyds Bank customer for nearly 40 years, and previously they have been great. Really helpful and the managers have been attentive. Recently, we have had many problems with Lloyds AND Halifax which is resulting in us slowly moving accounts. The first issue arose with Halifax when I went to buy a product at John Lewis of £1000 on Apple Pay. Previously with other providers, we’ve had no problem using Apple Pay (Virgin Money & First Direct) and we didn’t think much of it. Only when I went to Halifax to process an online transaction of £210 to M&S is declined again after putting in all our card details. Decided some was up so called Halifax directly and waited for a long time (with no music, just ringing!!) to be connected to a unfriendly advisor who wasn’t willing to work with us and ended up just saying to go in-branch. Went into our local branch and guess what, they couldn’t do a single thing. Ordered a replacement card and that was all. Stuck with a credit card which doesn’t work. It was only when I went to pay at a local garage that my Club Lloyds debit card also declined. After being very confused, we called Lloyds and yet again we’re told to go in-branch. It was also then that my son’s pay a contact started failing too. Went into my local Lloyds branch and it was the worst branch experience I’ve ever had, first of all being told by the staff member that the website was actually incorrect and the Apple Pay limit is £100 not £250, which is not convenient and during covid times not great to start with having to use chip/pin everywhere. This was when things started to go really wrong. When we explained my son’s pay a contact issue, the staff member left us with a phone at the back of the branch on hold for an hour and a half, being passed back and forward between staff who were uncooperative and did not even know their own software! After nearly 2 hours, my son obviously got frustrated and asked how much longer this was going to take and this is ridiculous, and to his dismay, he was called abusive and told not to argue with staff. This was enough, I asked for a complaints contact only to be told there was no way other than yet ANOTHER phone call to Lloyds and we finally found a form online. We were offered £40 compensation by Lloyds and the complaint was settled. This was when we went away and our Lloyds cards started to decline again, over 100 miles from home. Luckily, we found a friend who was able to pay for us throughout our trip. This spoilt our trip completely which we spent over £300 on, and when my son reported it to Lloyds they said it would take 8 more weeks for a complaint to go through, so we still have broken cards and a low limit. Abysmal service and awful attitudes, will be moving as soon as we can. Sorry Lloyds, enough is enough.”

Posted 1 year ago

“Son trying to purchase a car, declined payment despite funds available and told to contact fraud team. Spent 40mins on phone and advised problem rectified but allow 10 minutes before trying again. Same result and now plagued with automatic calls advising to contact fraud team but no answer? Change of bank needed I think by both of us on Monday as useless”

Posted 1 year ago

“Rubbish service ordered new card nearly eight working days ago in my local branch. Queued why it's not arrived no one in branch ordered it. Got to wait another 5 working days and no manager available for complaints or no emergency service to get card out quicker. No one interested at Lloyds”

Posted 1 year ago

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Lloyds Bank is rated 2.6 based on 1,072 reviews