Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.56

2.6 Rating 1,182 Reviews

39 %

of reviewers recommend Lloyds Bank

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2.6

Based on 1,182 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 29th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Blocked my entire account due to suspicious activity. There was no suspicious activity. Wouldn’t unblock in store. Spent an hour on the phone and 2 in store “resolving” the issue. I still can’t access my account and don’t have my card 2 weeks later.”

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Posted 9 months ago

“Thank you Lloyds bank for ruining my holiday in Italy,had my card blocked by fraud team even though I've confirmed my identity,after spending over 40 pounds in top'ups in order to get in touch with somebody in the end had to borrow money as my card is still blocked and unable to withdraw my money,the worst experience I've ever had and well waited vacation destroyed because of this bank,I've ended up with massive headaches and very upset because of this situation,fro.their side everything is all good and pink,happy days while customers of this bank cannot withdraw their money because of incompetence of fraud team”

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Posted 9 months ago

“I am switching my bank to Lloyds I had a few questions regarding the switch. I spoke to 2 staff members who both rude, didn’t seem to care about what I was asking and just wanted me off the phone. Once my question was answered he just put the phone down without saying anything. Customer service definitely needs improving here!”

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Posted 9 months ago

“Opened an account with them only because I was promised large print hard copy statements. After several months these have failed to materialise so I'm in the process of closing the account. Such a waste of my time as I now need to transfer all my money out and back into the original account. They also sent me pointless, useless nuisance emails so i had to block them. Talk about an exercise in futility.”

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Posted 9 months ago

“they are dicks, with an outdated web page i had an account with them avoid like the plague”

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Posted 9 months ago

“They don't give a toss if your account is being scam by a company called easylife for £70 a month.They say you agree a subscription which I haven't so it your fault you can't get your money back and you can't close the debit on account .unless they won't to close it.Lloyds call it legal I call it theft of money every month.”

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Posted 9 months ago

“My worst encounters were with this BANK and MADACOVI. CO was my savior; I trusted them enough that they went out of their way to keep my money saved, madacovi. co giving me the impression that lloyd was not able to guarantee me after i lost £30,000 to unknown scammers.MADACOVI. CO HELPED TO RETRIEVE MY MONEY FROM THIS SCAMMERS AFTER I COOMPLAINTS”

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Posted 10 months ago

“I'd been complaining ceaselessly to fix my withdrawals not going through but it fell on deaf ears. Pressured me into depositing£.100k as my first commission and overtime, it grew exponentially. However as time would go on, they'd pressure me into depositing more and £.50k was dropped. When my drawl was not going well,I started to get extra agitated and decided to get legal heΙp. oliviatrader44(@) gmail com .Was the company I reached out to and they acted swiftly and got me my money out. WhatsApp. +1 423 248 2140”

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Posted 10 months ago

“If you are a victim of a scam there is a chance of getting your money back provided you got evidence of the reported scam. We guarantee you a safe and secure recovery. 100% reliable . Message me via email (dorisashley71 (@) gmail com) for more info Be careful of most of this online investment. WHATSAPP: +1---(404)--721---56--08”

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Posted 10 months ago

“So my bank account is healthy and money is flowing through it and Lloyds is offering me credit cards overdrafts and loans. Enough to cripple me. I decline because I don't need this. It is easy to get hold of everybody there are references to everything BUT BUT, as soon as I have one difficult month 1 (ONE) nobody is available, no assistance is offered. The web pages ALL keep on referring back to "please click here" NOBODY to talk to, only a call centre agent who does not have the ability to write his/her own email but only the ability to choose from a list of possible negative answers which starts like this"We understand your current situation BUT.... NO solutions are offered but you collect 27% API. I am a Premier Client but there is no preferential treatment nor any advantages for being one. I might as well move my account to MONZO where I will at least pay less fees. Lloyds you are a disgrace to your country's people.”

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Posted 10 months ago

“I had a very tough time with Lloyd bank before I got helped from Madacovi. Co site. I was unable to withdraw my fund from Lloyd bank account for months , I got frustrated about this and I hired Madacovi. Co to get back my fund.”

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Posted 10 months ago

“Disgraceful, taken money twice from my account and refuse to deal with this have been trying to resolve for 2 days and no one will give me answers they are charging me interest after the bank took a payment twice and then have refused to deal with this until it goes through a complaints procedure for 15 days and they then are claiming fees on a daily basis over that time .”

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Posted 10 months ago

“They will keep all of your money if they choose to shut your account. Restrictions apply to transfers, withdrawals, and bill payments, including direct debits, which result in fees and missed payment markers for the consumer. Thankful to S I M O N C H . C O M that helped me with my fund recovery”

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Posted 10 months ago

“i wanted by customer choice to close my account but for some stupid reason it will not close technical reason, this is the worst bank i have ever used best avoided”

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Posted 10 months ago

“Reporting a fraud, kept on the telephone for 2.5 hours being asked the same question. As I'm 7 months pregnant, llodys let 6k leave my account without any question and let a fraudulent party extend my overdraft without my consents. I'd been told lloyds didn't find the 6k taking within 15 minutes to another account one after another. Ilodys think this is fraudulent activity, rude and nasty to me what a joke. Action fraud understand situation and had given me a crime number. Having to go to the bank in person and sort out myself. Lloyds totally not bothered about the fraud. Very disappointed distressed with this whole situation 😒.”

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Posted 11 months ago

“There was an illegal transaction on my wife's bank account. We attempted to contact their customer support, however they always kept us on hold before transferring the call to the fraudulent team, and my phone was disconnected after an extended wait. After a few attempts, someone picked up and phoned again, was disconnected after a lengthy investigation, and no one cared to contact us back. I've lost my money. I never trusted the bank's security protocol. They were completely unhelpful. I switched to another bank. Please do not trust them with your money. You will lose money, and they are unconcerned about it.”

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Posted 11 months ago

“Leordana from stratford westfield branch should be fired on immediate basis. She didn’t gave me bank statement when I arrived there before 6 pm which is closing time and kept me on hold. When it’s 6pm instead of giving me bank statement she and her whole staff was saying we are closed now. And didn’t issue me 6 months statement and keep arguing. Even i called customer service and they were telling staff members in the branch that they should give me statement but racist staff was having some personal issues with me and didn’t gave me statement.”

Lloyds Bank 1 star review on 20th May 2024

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Posted 11 months ago

“Avoid this bank. They lock you out of your account all the time when you accidently forget password and have to reset it They block payments for no reason. Treat you like an idiot when you phone them There website and app always have bugs stopping you from doing things Just avoid!!!!”

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Posted 11 months ago

“The worst institution I've dealt with in many years. Literally impossible to speak to anyone competent. They may as well not employ customer service staff for all the use they are. It's really that bad.”

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Posted 11 months ago

“your compliance reasons dept has no respect for clients and their feedbacks are non-existent. They hold on to others money as long as they desire.”

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Posted 1 year ago

Lloyds Bank is rated 2.6 based on 1,182 reviews