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Lloyds Bank Reviews

2.6 Rating 1,070 Reviews

40 %

of reviewers recommend Lloyds Bank

Company Reviews

2.6

Based on 1,070 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 20th May 2024

Lloyds Bank 5 star review on 17th March 2024

Rebecca Rebecca Miller

Lloyds Bank 1 star review on 14th March 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very disgraceful! I applied for tax support, so supposedly the council contacted them I now received tax support, same day with the Lloyd' letter, informed me that they lower my credit limits!!! I HV been with Lloyd for 23 years, all incomes, savings are with them.*** I'm never behind with the credit's card payments.*** Now, they are just aware that I am unemployed, they "suddenly" punished me, the loyal customer who has done nothing wrong about Lloyds cards payments.”

Posted 7 months ago

“I applied for a new bank account last week online as I was advised that they no longer do new account applications in branch. I've just called for an update on the opening of the account and have been advised that it takes upto 6 weeks to open an account. What a joke. If you need a new bank account I would recommend going elsewhere.”

Posted 7 months ago

“Incorrect advice, terrible complaint correspondence, no empathy, fails to acknowledge their mistakes made. Reading comprehension is not the Senior Complaints Officer's strong point.”

Posted 8 months ago

“Diabolical customer service. This bank has totally ignored my official complaint over the fact that allowed me to be scammed losing thousands of pounds from my account due to the appalling lack of vital checks, even though they knew I was vulnerable at the time they have blatantly denied their professional misconduct, but I will take this all the way and Shane them in the National press, avoid like the plague.”

Posted 9 months ago

“been with Lloyds for 12+ years. constantly declined for any finance offers from them but constantly getting message about how they could help ( happy and instantly get declined ) visited local branch multiple times and local staff can never seem to do anything and just get put on a phone to there call center, if you get through to someone totally useless. currently in the process of switching banks as i have confirmed with Lloyds themselves that i can get a " pay-day-loan " within 30mins to hour but my bank of 12years cant do anything nor give a reason. top that off - get overdraft charges caused by over draft charges ..... they charge you for overdraft that was caused by them in the first place, ( they charge you a fee for charging you ) ... had countless phone calls with them now to the point just give up - currently switch banks - would advise you avoid all costs !! they will never help you out despite countless marketing emails, text, calls, letters etc etc - follow them up and get declined.”

Posted 9 months ago

“I have lost trust in Lloyds bank' the reason being, is that a bank who is suppose to be security conscious, likes to give your money away. On the 7th of August l phoned Lloyds and asked them to send me a new debit card as l had either lost or misplaced the card, l also asked for any purchases that might be made by another individual to be stopped. At the timel went on to my internet banking and removed mu direct debit with 3G as my contract with them had come to an end' also l had finished with ebay' so l also removed them from my internet banking ab' two days later l find out that money that should not have been taken out of my account had been. Lloyds refuse to accept responsibility even thought are responsible. I have no trust and will be changing my bank”

Posted 9 months ago

“I reported fraund from my card and the customer service was very Rude and doesnot solve the issue..”

Posted 9 months ago

“The customer service is absolutely shocking - sets new levels of dysfunctionality in terms of the telephone banking service.”

Posted 9 months ago

“been scammed out of alot of money out of my business account lloyds have been PATHETIC not interested very unhelpful. I have been a lloyds customer for 35 years and they just do not care not very long ago the tax payer had to help them out all they are interested in is their bonuses CHANGE BANKS THEY ARE USELESS”

Posted 9 months ago

“After many years of complaint, no definite answers. Not impressed!”

Posted 9 months ago

“Terrible bank.Every time when I want send more money (£1000)I have take holiday and go to the bank,becouse bank decline transaction.Sometime is needed sent money vary fast .Is Friday…Money will left the bank at Monday ,becouse I have to go with my passport to the bank and confirm me is me.Tough ID can not do it.I don’t recommend”

Posted 9 months ago

“People, please don't use this bloody bank!!! They closed all my daughter's accounts after 6 years with them without a real reason and as a working student she can't get her hard earned paycheck(she works12h shift in hospital) leaving her to borrow money for rent,bills,everything!!!Heartless bureacrats!!! Our next step is Ombudsman!!! If he won't help will hire pro bono barrister and go to court against this "oldest so called highly reputable establishment"!!!”

Posted 10 months ago

“Very unhelpful, very rude customer service and all members of the head office staff don’t know how to treat customers can’t trust to put your money in the bank👎👎👎 and that includes the switch team they don’t know what they’re talking about they should all be fired”

Posted 10 months ago

“Lost all trust in Lloyd’s. Will not give me access to my mothers bank account via mobile banking following the death of my father, regardless of me having lasting power of attorney. 20K in the account and my mother has dementia, and needs this to live off. My mother lives in Italy and the only way I can now send money for her to live off is to call Lloyd’s every time. Terrible experience and have been told to just go through complaints and wait for 8 weeks.”

Posted 10 months ago

“Very bad bank for non GBP payments. They charged me a lot about 75£ for 2000$ payments in three transactions.even their exchange rate was unfair.so they get money from 3 ways,one from exchange rate and one from non GBP TRANS FEE and one from non GBP PURCH FEE. and i am giving 50% positive review for their costumer service. I don't recommend this bank. Please read all term and conditions of this bank. I have the same payments in other credit card or bank but they didn't charge me at all.”

Posted 10 months ago

“Gave this one star but if i could i would give it none. Absolutely shocking. We use the Lloyds commercial cards portal for our business but it is out of action more times than it is accessible. They do not flag blocked cards to the card holder causing problems as regular legitimate subscriptions are rejected. It really is utter rubbish when as a business we need to view up to date transactions regularly and cannot get into the portal because it is littered with bugs and errors. I do not recommend.”

Posted 10 months ago

“This bank gives the impression that it is not working for its customers, anything I try to arrange is rejected. I think they have a machine there that has one answer option: sorry, no! The only thing they have for customers are credit cards with high interest rates. Sorry, I do NOT recommend”

Posted 10 months ago

“Worst banking experience I’ve ever had. Went into the local Liphook branch to open a joint account. They managed to open an account under my name but couldn’t add the second person. Appointment was running over so they were very keen to fob me off and lost interest very quickly. Lady then registered a complaint on my behalf on why the ‘system’ wouldn’t let her add a second person. I’ve just phoned for an update three and a half weeks later and the complaint hasn’t even been allocated to someone for review. Utter shambles.”

Posted 1 year ago

“Moved area updated address at branch with paperwork, my current home is apparently that of the actual branch now, I sleep in the vault I guess? Money trapped in my account, blocks on incoming/outgoing payments and debit card without notice or reason, turned out to be a mistake. Complaint handler compensated, and informed me that account restrictions removed to be able to transfer money and accept incoming payments again. No this had not been completed, as I attempted to transfer out afterwards. Mental health disabilities affected majorly, resulting in major impacts. Gender assumption issues by call staff, regards use of incorrect pronouns even though my name is clearly female?”

Posted 1 year ago

“I have unfortunately been victim of a scam so I have been asking for a charge back few times but Lloyds bank did not help me at all, on the website they write '' we are here to help'' all lies! I have been client for over 6 years and I expect help from my bank in situations like this! My credit card company accepted the charge back and refunded the money, so why the Lloyds bank did not do the same?? Very disappointed, I will be closing my account shortly and transfer my funds to another bank!”

Posted 1 year ago

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Lloyds Bank is rated 2.6 based on 1,070 reviews