Lloyds Bank Reviews

Name: Lloyds Bank
Rating: 2.51

2.5 Rating 1,231 Reviews

38 %

of reviewers recommend Lloyds Bank

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2.5

Based on 1,231 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week

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Lloyds Bank 1 star review on 24th October 2025

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Lloyds Bank 1 star review on 26th June 2025

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Lloyds Bank 1 star review on 13th June 2025

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Anonymous

Anonymous // 01/01/2019

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“"Easy process to go through"”

Helpful Report

(Car Insurance) - Posted 3 years ago

“They look after your money at a price but don’t expect them to help when you really need it even if you’ve been a good careful customer. The advert is laughable”

Helpful Report

Posted 3 years ago

“Michael Huke manager at Lloyds Bank HQ Bristol UPDATE…… Following this incident, the video/s (Michael Huke Lloyds Banker) were uploaded onto YouTube by one of the many people they had been forwarded too. 2 months later the person videoing the incident was arrested at his place of work, because Michael Huke the person rolling on the floor, claimed uploading the videos was harassment, as it made him look stupid/imbecilic and unprofessional in front of his staff which undermines and threatens his position as a manager at Lloyds Bank HQ Bristol. The arrested person initiated legal proceedings against Avon and Somerset Police for wrongful arrest, following court application the police released ‘Disclosure’ documents relating to their investigation, within these documents was a confession from Michael Huke that ‘he had not been attacked by the old man’ as he had reported to the police immediately after, and ‘had faked the attack’ in a vengeful attempt to get all parties into trouble. He also stated he was driving past on his way to the shops ‘he didn’t have any shoes on’, which indicates he was consumed with rage because the old man had parked outside his house so he scurried out to confront/attack him, forgetting his shoes. An out of court settlement was made by the police and accepted, the estimated cost to the police following this action is estimated at £150K. Michael Hukes actions ‘wasting police time’ and ‘perverting the course of justice’ are being investigated/processed and if proven/found guilty the later would almost certainly incur a custodial sentence, the police officer who made the arrest has since left the police force, Michael Huke has once again moved away to a nearby village.”

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Posted 3 years ago

“"When I rang to cancel my policy over the phone as I had sold my car, firstly the person on the other end spoke so quickly that I had to ask 4 times for them to repeat themselves more slowly. Despite having 3 month left on the policy, I was informed that there was a cancellation fee of over \u00a360, but as I only had around \u00a334 worth of credit, they would only charge me that for the cancellation fee. And they acted like they were doing me a favour. Please check small print carefully when choosing insurance, because I was unaware of any cancellation fee. When I had done similar with Hastings Direct the previous year, there was no fee, despite only being insured for 2 days with them."”

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(Car Insurance) - Posted 3 years ago

“Don't bank with them. Someone can easily steal the money from your account and they will tell you that is not their fault. I work in the shop and lots of customers are complaining about that bank too.”

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Posted 3 years ago

“It is 4* thanks to Sue S. in Hitchin Branch. I had a bad experience in WGC branch. Where I believe The lady is the Bank Manager after having 3 passports, divorce paper and driving licence still refused to change my name! I did it much easier with Nationwide or DVLA. But apparently they are harder to please!”

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Posted 3 years ago

“"Lloyds insurance were very good when I changed my vehicle part way through my policy with another company, giving me that years no claims in full, highly recommended."”

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(Car Insurance) - Posted 3 years ago

“Having been made homeless I need a £50 overdraft for 5 days only. Went on online banking, filled in the 10 minute long questionnaire, was giving a reference number and a number to ring for further help. Rung number, got automated service that DID NOT WORK. After hanging up and retrying 4 times finally got through to a human. Waste of time because I didn't have an overdraft I can't have one!!! NO LLOYDS BANK you do NOT help people regardless what you say on your website ... I have been customer for 12 years now and never had overdraft. At the time I was in desperate need you did not help. Can you recommend a good bank please”

Helpful Report

Posted 3 years ago

“They are bullies they charged me every time they sent me a letter for a joint account that wasnt used anymore no money going in or out yet they couldnt even shut it down after countless times of ringing them i finished up going into a main bank and demanding they shut it down as i waited”

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Posted 3 years ago

“"It's very expensive insurance company"”

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(Car Insurance) - Posted 3 years ago

“A manager at Lloyds Bank HQ Bristol moved next door, friendly to begin with then turned into the neighbour from hell. He sent TEXTS calling some footballers Northern black c---s (he used the full word), another boasted his secretary gave him a blow job when allocating bonuses, another mocked his boss for taking time off work with a mental illness. We disassociated with him, he was prosecuted for allowing his dog to continually defecate outside our property, he was issued with a Community Protection Warning. He then attacked us, which was captured on CCTV (view Michael Huke Lloyds Banker on YouTube). He later falsely accused us of harassment for which we were arrested, we’ve since sued Avon and Somerset police who made an out of court settlement which is estimated cost them £150K in total. Lloyds Banking Group is aware of the above and still employ him!”

Helpful Report

Posted 3 years ago

“"So far had no need to speak direct with Lloyds, but getting the policy etc was very easy."”

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(Car Insurance) - Posted 3 years ago

“the bereavement service support to close a deceased account stinks. Promises given TWICE failed to carry out transfers of funds to accounts agreed with lloyds.”

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Posted 3 years ago

“"Most expensive car insurance and will rip off the customer completely."”

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(Car Insurance) - Posted 3 years ago

“I once was an employee with Lloyds Bank and I found the personnel to be very understanding when I was going through a difficult time at home with my father being terminally ill. They were going to allow my job to be open for one year which showed they were understanding of my situation. I did leave the bank eventually.”

Helpful Report

Posted 3 years ago

“Worst customer service ever in Coventry City Centre. For 7th time I'm going there to open a bank account and everytime was different document that they asked me for, I've paid 30 pounds to get a legit document from my GP to proof my address because they didn't accept my gas bill statement. Even with this legit document from my gp they couldn't open a bank account. Because was a different person from yesterday, every day different person from this bank want from me different document and for now I still don't have a bank account...”

Helpful Report

Posted 3 years ago

“Today I called 4 times each time I had been waiting for over 20 minutes on the line fo an urgent call , they didn’t pick up the phone and I couldn’t resolve my urgent matter and lost about 2 hours of my day expecting to speak to someone”

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Posted 3 years ago

“"Very good "”

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(Car Insurance) - Posted 3 years ago

“Disgusting company bought a Cartier turned out to be fake still trying to get my refund they couldn’t care less what we think took to a valuater and stated it’s not even 18k yet it’s under that and still manage to find excuse for it”

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Posted 3 years ago

“"Easy to buy my insurance but can\u2019t review anything else as I haven\u2019t needed anything from them."”

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(Car Insurance) - Posted 3 years ago

Lloyds Bank is rated 2.5 based on 1,231 reviews