MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,342 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,342 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Called MCE direct and they quoted much higher than Compare the Market for the same product (MCE 3rd party) No idea why and guy on the phone was pretty uninterested in working to lower my quote so bought through CTM. But happy enough with the product.”

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Posted 6 years ago

“Painful having to repeat ALL the information again if you have already done an online quote and phone up to ask for a multi-bike quote or other amendment requiring speaking to a human being. Also if you change the level of cover and you have to go through ALL the details again - made me want to just hang up several times. And the hold music is so annoying - now I know why customers spend so long on hold (see above). The sales assistant then states the system is running slow.....? My multi-bike quote was over £100 MORE than adding up the individual quotes on each bike - I've NEVER had that before......... THEN after a word with the underwriters I got an instant £100 discount.... Hmmm.....nice. It was still a bit more than the sum of MCE individual bike quotes..... I decided to go with it to avoid the pain of repeating ALL the details again with another insurer. Despite the compulsory excesses also being on the high side - also more than I've ever had before........ At the moment the only thing which stands out about MCE is they accept NCD upto 3 years old.”

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Posted 6 years ago

“Great service and price for my R1. A great improvement on previous years experience.”

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Posted 6 years ago

“Fantastic would definitely recommend”

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Posted 6 years ago

“Renewed my insurance on the phone. Operator was helpful, but a bit difficult to follow all the prepared compulsory statements they have to go through. In the end, glad to get off the phone. Cost went up this year, the usual when you don't shop around. Surprising really though as we have moved from an area akin to a war zone, to a very quiet area. Only difference is my scooter is in a shed overnight and not a brick garage, so that was the excuse. I will need to make sure I shop around next year.”

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Posted 6 years ago

“massive excess for only a small discount on comp insurance. This is absurd ... i have almost 20 years no claims and my bike is anchored to my house.. I would have thought I offer the lowest risk to any insurer. I can insure my car thats 3 times the value and parked on the street for less.”

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Posted 6 years ago

“Have insured with them 3 out of last 5 years and consistently best value around. Very quick and straightforward sign up. Documents promptly emailed. Never had to claim but if response is as good across the board I hope for no worries.”

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Posted 6 years ago

“It good price They all always good”

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Posted 6 years ago

“Easy service answered all questions and good feed back”

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Posted 6 years ago

“Not great really. Non-UK call centre for renewal was difficult to communicate with and wasn't the actual Broker, just some call centre. It's cheap, but I dearly hope I don't need to make a claim.”

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Posted 6 years ago

“Very poor customer service and overall matters”

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Posted 6 years ago

“Very quick and easy to deal with.”

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Posted 6 years ago

“Great price and service”

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Posted 6 years ago

“Policy dropped in price after one year not like other companies keep increasing prices when your no claims build up thanks”

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Posted 6 years ago

“Guy on fone was great. Was a bit worried about email coming through. But did. Won't know about claiming in till I have too. But hopefully not. Ivon”

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Posted 6 years ago

“The salesman Josh was very professional and was very understanding and calm. Made my sale alot easier. Thanks Josh 💪 from the commercial team.”

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Posted 6 years ago

“Cheap policy's with flexible payment plans.”

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Posted 6 years ago

“It was a choice between 2 and 3 stars. First of all it was hard to understand the person at the call center as it was in the Philippines and she spoke really fast. After filling all my details in the Comparthemarket application and taking out the policy I found when reading my insurance certificate it had several mistakes and put in dates I hadnt entered. Upon ringing the customer service and waiting ages I once again had to run through everything to get the details correct. Time wise it seemed to take far to long but I was ok with the price.”

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Posted 6 years ago

“Great service with friendly, helpful staff. The whole process was quick and easy. Thank you.”

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Posted 6 years ago

“Friendly, helpful agent on the phone, first quote was quite high compared to last year, and agent agreed, getting a second quote at a much better rate. Excellent customer service”

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Posted 6 years ago

MCE Insurance is rated 4.0 based on 5,342 reviews