MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,331 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,331 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

Muhammad Tanveer Malik

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carnt get through to get my NCD proof 😡”

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Posted 1 month ago

“Hello I am very unhappy with mce I can't speak to anyone about my renewal as there is no response from the number given 😡”

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Posted 1 month ago

“Complete and utter scam Company I was covered with 3rd part fire and theft bike was in a small fire with very minimal wiring damage so I put in for a clam they said it was a total right off took the bike had it for 5 weeks and then refused to pay out cancelled my policy and returned the bike more damaged than it went I could no longer repair or even get insurance with other companies dew to them claiming total right off so not only did they not pay but totally destroyed the bike so I also lost a £16000 ZX10R”

Helpful Report

Posted 3 months ago

“Bad company to deal with, poor customer service, most the time the website doesn't work and impossible to get through to them on the phone, avoid”

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Posted 3 months ago

“no help at all i have been hit bye a car on my bike AND I GOT RUN OVER and i get NO HELP WITH MY CLAIM AT ALL . THANKS ALOT MCE”

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Posted 7 months ago

“Absolutely rip off company, do not use. Policy £1700 cancelled after 8 months & they kept all my money, don’t care about their customers.”

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Posted 8 months ago

“I did not get refunds”

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Posted 11 months ago

“Very little communication and impossible to speak to someone over the phone that could help. Not happy with the experience I’ve had and I really hope I never have to use the insurance policy as I fear the poor communication and level of service will continue.”

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Posted 11 months ago

“Steer clear these are not biker friendly there bandits !!”

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Posted 1 year ago

“I had a quote for my Low riders S for about £100 fully comp, I added the custom extras and the price went to £194 and I paid it in full and received the documents straight away, I opened the policy only to find that all accessories and custom works were removed and any claim were for a standard bike, obviously this cost was fora bike at trade cost and not replacement cost. I canceled in 24 hours only to find 50% of my money stolen. No one rang me or emailed me, as no one couldn’t give a ####. Shocking treatment and to be honest it’s almost legal theft. Portal doesn’t work and they know it. I’ve left a review on a large platform and will now contact the ombudsman, as a motorcycle collector and professional business man I can’t believe this behaviour is allowed in 2023. Thieves to say the least.”

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Posted 1 year ago

“Policy was mistakenly activated. Had a struggle to get a refund. This company has No phone numbers. Eventually it took a few days to get through to a human. On hold for about an hour three times after making contact. No full refund as the kept an admin fee despite them acknowledging they had my cancellation emails. Nightmare”

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Posted 1 year ago

“You must use portal , portal doesn't work, insurance was £130,. Renew price £352 🤣🤣 no claims, on it, no thanks never again”

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Posted 1 year ago

“Avoid, will try to rip you off, never again.”

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Posted 1 year ago

“My experience was that I had a policy that was due to renew in three weeks time. At the same time, I was changing my bike to a new one. To cut a very long and frustrating story short, I started a new policy after my old one expired. The reason, you were going to charge me £72 to change details for three weeks or £90 to cancel the three weeks left. I think this pricing is daylight robbery. I would not expect a refund for three weeks cancellation but I would not expect to pay £72 to cancel three weeks of policy. Not a good way to attract new business. On a good note, the new policy I took out was competitive but I have to wait for my new bike a further three weeks which made me change my plan ahead. I have a further week or so wait for my policy to start so I can get my new bike on the road. I did live chat but was told I would have to do it on line. I went around in a few circles on line to try and achieve my goal but had to give up to save my sanity.”

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Posted 1 year ago

“I had an insurance for 10 days only and you charged me for all the months with no refund this is like stealing money from the customers”

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Posted 1 year ago

“Nothing but daylight robbery”

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Posted 1 year ago

“Not being able to speak to someone in person is a backwards move. Getting my reg wrong before the policy started and then having to pay £75 to change it is wrong. Cancelling a policy just after one month because it’s cheaper than changing a policy then only getting half the premium back is also wrong. Not happy at all with this”

Helpful Report

Posted 1 year ago

“Seems to get worse every year , last year was done out of a years ncb,as the part of mce I was with went bust . So policy was cancelled with 6 months remaining .and got a fraction back . This year I can no longer take a pillion or ride another bike, as I could the previous year , even though no change on my part . So all in all time to look for an alternative”

Helpful Report

Posted 1 year ago

“Not a company I will ever go to again. Even when you cancel before the policy starts and the day of the 30 day right to cancellation they charge a ridiculous amount. So glad I got out before the policy started.”

Helpful Report

Posted 1 year ago

“Poor customer service. No empathy with any employee. Can't get to talk to anyone. Will let this policy run and never use again”

Helpful Report

Posted 1 year ago

MCE Insurance is rated 4.0 based on 5,331 reviews