MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,344 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

Questions

Metrics

4.0

Based on 5,344 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

Visit Website

Write Your review

Tell us how MCE Insurance made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

MCE Insurance 1 star review on 26th June 2025

Email (Francisolivia771 AT Gmail.com) They Helped Me Recover What I Thought Was Impossible.

MCE Insurance 1 star review on 23rd May 2025

Fredmercy347 At Gmail.com

MCE Insurance 2 star review on 15th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible insurer, their under writers went bust so all their customers had to find insurance elsewhere, even though mce actually didn't go bust, it was mce who took my payments for both my policies, not their underwriters, but somehow they legally kept all payments and expect FSCS to refund 90% to their customers? How is 90% fair? It should be 100% seeing as MCE aren't actually bust, Mce should be made to legally refund everyone! Especially as they aren't actually bust, taking payments and keeping everything then making all customers pay again to get new policies.. DONT TRUST THIS INSURERER. I have lost one year no claims too now and also they have ignored all my requests to send me my current NCD certificates, I would of had 3 years NCD now but after almost 3 years according to their website I will only have 2 years. But I can't even get them as they are completely ignoring my emails and phone calls. DO NOT USE MCE!!!!!!”

Helpful Report

Posted 3 years ago

“These people are a bunch of clowns! Just tell everyone there going bust but then offer you a new quote with a higher price! Don’t even bother thinking they will pay the additional extra for the new quote! Absolute idiots”

Helpful Report

Posted 3 years ago

“Lying scum. Please people never use this company lets eradicate them from this earth”

Helpful Report

Posted 3 years ago

“MCE underwriters went bust and alot of people have lost alot of policy money, absolute disgrace of a company and they shouldnt be allowed to trade, they fleeced me for 6 moths policy paid up front, #scumbags AVOID AVOID AVOID”

Helpful Report

Posted 3 years ago

“I had lots of emails saying my policy would be valid up until the expiry date. Don't worry your policy is not part of the Gibraltian company and the boom they cancelled my policy at the end of January. Never again”

Helpful Report

Posted 3 years ago

“Don't. Get offered 30 percent of bike value that's even if they don't worm way out with terms conditions. Be warned bike is worthless insured with mce ! Check out Facebook page Bikers dislike mce”

Helpful Report

Posted 3 years ago

“stay well clear from mce . they tell lies and cancelle your police without notice and refuse refunds”

Helpful Report

Posted 3 years ago

“Hopeless customer service. Firstly why can't I renew my policy online but only by phone? So I had to spend an age on the phone trying to renew my policy going through all the rigmarole of answering questions that they already had the answers to. I could barely understand the person on the phone as they had such a strong accent. Only to be told at the end that I couldn't pay in full due to a system problem, WHAT? I could pay in installments though which had added costs of course. Strange how that works. I then ask if they can call me back when the system is working and I'll pay them which was agreed. No call came and next thing I get is an email saying my policy has lapsed and I have to get another quote to be insured. Unfortunately mce gave the lowest quote so I ended going with you again but you really need to shake up your service. And get rid of the overseas call centre.”

Helpful Report

Posted 3 years ago

“I just had to pay 1000 more then last year ! Will be my last year with MCE literally ! Losing another customer ! Company ridiculous”

Helpful Report

Posted 3 years ago

“I was on the live chat for 45 minutes. It was no help at all , then 30 mins in a queue on the phone . I hung up & done it on line so still unsure of what I got , but I'm insured at least .”

Helpful Report

Posted 3 years ago

“How I should broke down 2mile from my address??!! This is surprising the company told me you should broke down 2 miles from your house other wise we can’t cover!!”

Helpful Report

Posted 3 years ago

“I will NEVER EVER use MCE again. Why did such a large company let thousands of customers have to sort out "THIER MESS". They should have automatically transferred all policies to another company. I think people should blank them because of this situation,it is NOT ACCEPTABLE. I hope they lose thousands of customers for good.”

Helpful Report

Posted 3 years ago

“Stay clear of this insurance broker ,you can never get through on the phone and live chat is next to useless ,they are thieves I had 2 insurance with this company 1 insurance was for my honda vfr800 which I paid in full but had to cancel the insurance policy due to selling the bike they owe me 7 months worth of insurance, I cancelled the insurance in on 7th November 2021 it is now 24 January 2022 and still no sign of a refund, my other insurance was for a 125cc scooters I use for food deliveries which was very expensive £1500 but I paid that on a monthly basis, phoned them today and spoke to 5 different people to try and sort out WHY IVE NOT BEEN REFUNDED ON MY CANCELLED POLICY, was on the phone for well over 2 hours and by the looks of it I will not be getting a refund on the insurance I cancelled also they deal with company that are going bankrupt STAY CLEAR OF MCE they are not worth the headache or your time effort or money ,and if mce reads this please note I will not stop until I get my refund, and you will never have my business or money again ever ,this is the worst insurance company I've ever had to deal with, there staff barely speaks English nor understand English”

Helpful Report

Posted 3 years ago

“I had insurance with MCE. One of the worst decisions I have ever made. Very difficult to get any responses and when I moved address it was cheaper to start my insurance again with another company. I have since found a Facebook group of people who dislike MCE with similar (or very much worse) stories. The worse pain appears to be if you ever come to claim on your policy. Have a read. Very informative.”

Helpful Report

Posted 3 years ago

“Took money for a year’s insurance and went into administration after 6months . Then after countless calls and emails you won’t send confirmation of my no claims bonus . What a disgraceful attitude towards customers”

Helpful Report

Posted 3 years ago

“They ripped everyone off”

Helpful Report

Posted 3 years ago

“Worse company I ever deal with. Chat … agents never available… sending emails… no replies . Good they went to administration I just hope I’ll get my money back. They still running under another mce name . People don’t buy any insurance with them even if is cheap !!!!”

Helpful Report

Posted 3 years ago

“They are the worst insurance company about took my money and now don’t wanna give a refund I have lost my no claims bonus and I am half way through the year it’s silly and stupid if they’ve messed up and gone bust they should give everyone a full refund or if not giving a full refund they should get what they are in titled to + a 1 years no claim bonus something should defo happen about this and the customer service team are useless they are rude and tak over you and all they do is repeat them selves I would never recommend this insurance to anyone”

Helpful Report

Posted 3 years ago

“Bought insurance and the company went bust so lost my money! Avoid”

Helpful Report

Posted 3 years ago

“As stated below. lots of email communication saying that it was the Gibraltar company that is going into liquidation. then an email saying my insurance policy will end 21/1/2022. loss of NCB as it was not a full year and 90% pro rata refund at some point. They are now saying that they are just a comparison site. the customer service has always been bad but this is poor. pay cheap and all that, they are fine if nothing happens and you just pay each year.”

Helpful Report

Posted 3 years ago

MCE Insurance is rated 4.0 based on 5,344 reviews