MCE Insurance Reviews

Name: MCE Insurance
Rating: 3.97

4.0 Rating 5,331 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

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4.0

Based on 5,331 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“False advertised recovery service. After a accident they refused to recover my motorbike from from side off road ,it was later stolen from side off road. Never to here from them again.One star is to many, avoid this insurance firm.”

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Posted 2 years ago

“Please avoid this company. They will not fight your corner if you had an accident that was not your fault. Worst insurance I have ever delt with. Thanks for the 8 months of real stress MCE insurance”

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Posted 2 years ago

“Unfortunately I can’t leave zero stars ***WARNING*** god forbid you breakdown or have an accident after office hours you will not be assured Unsympathetic to any minor banking issues or discrepancies you may encounter True pocket liners and that’s it”

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Posted 2 years ago

“AVOID AT ALL COSTS !!! failed to take payment every month so every month i was having to call up and in doing so being charged a serv charge of 35 per time. Also had no updates of when the policy lapsed and never offered renewal terms. it is now 26 days after my policy ended and i am still chasing NCD. What a disgrace of a company”

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Posted 2 years ago

“Very bad customer service and they charge a lot for cancellation even I use it all the only for three days they charge me hundred hold a standard T1 has”

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Posted 2 years ago

“Not happy at all had x2 motorbike on my policy noway to add a addition bike then want to charge me 70 pound administration fee why iv made no change its due to your online site not my fault asked to speak to a manager and was left on hold for a longtime then got cut off not happy at all”

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Posted 2 years ago

“Web site and customer services were terrible, the only reason for staying with them was the price.”

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Posted 2 years ago

“Good insurance, good price, shocking customer service now its gone abroad. Repetitive information, script based, too slow.”

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Posted 2 years ago

“The worst experience ever they charged me £51 for address change which is only 1 mile from my previous address altogether my policy is about£190/annum its more than 25% of the total amount & when I asked to cancel & do refund they can refund £24 only bought this policy in July I've been with them for 8 years never made any claims only spoken to them a couple of times for renewals. That's how they treat their loyal customers. I wonder how government allowed them to run such a scam so blatantly. I've never paid any money to update my address ever before.”

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Posted 2 years ago

“I had a policy for bike for just under 2 months, after selling the bike I went to cancel the insurance. I was expecting to get some money back for the term unused, however I was told then that I was not due any refund. They charged me a £75 cancellation fee and charged a 50% fee over the full annual policy for the term used, this was stated in the terms and conditions so I do not have any legal right to dispute this but these policies are very unfair and they charge you fees for everything. Please avoid this company there is fees for everything. Admin fees minimum £15 for changing anything, I was quoted £75 admin fee just to alter some of my details. AVOID”

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Posted 2 years ago

“I was insured with MCE for 2 years. my bike was stolen and they refused to pay as I didn't report one of my speeding fines which was during the insured period. Company will give any excuse not to pay the claim. Be aware, stay away they may be the cheapest but they will not pay you any claim if they can avoid it”

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Posted 2 years ago

“Overall shockingly poor! May offer cheap prices but good forbid you ever have to claim, staff rude, confrontational and lack any degree of professionalism. They are a business that lacks integrity and have some particularly predatory practices. Deliberately collect monthly premiums via unpredictable direct card charges instead of direct debit like every other reasonable business in this day and age so that if you change your card for any number of valid reasons they’ll be unable to take payment for which they can then slap a £30 default charge even if the payment is made mere moments after the initial attempt. Professional money grubbers with a business model and practices reflecting that money first, customer experience last ethos.”

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Posted 2 years ago

“I had an incident where I was not to blame. The 3rd party tried to make a claim against me. I did get my claim through someone different (McCams) who claimed on my behalf through the 3rd party's insurance and was settled down. MCE had the chick to take a years ncb away from me. Their reason is that it was a claim against my policy even that I was not to blame. I did not even made the claim!! To get my vehicle changed on my policy, their charged me £70!!!!!! What sort of business is this?!? What customer services is this?!? Money grabbing c***s. It's now my 2nd year with them, and trust me, it is definitely the last one. Their charges are excessively more then what the work of changing few things on their PC costs!!!”

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Posted 2 years ago

“Worst company ever.broke down on a main Rd and they were going through questions that tool over an hour and still did not get recovered. They're criminals .no good and try and charger through a breakdown.”

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Posted 2 years ago

“BreakDown Numbers all not Working -Stuck at midnight Hi Broke down near the Hyde Park roundabout, the one that connects to Victoria in London. My chains came off my motorcycle and I broke down on that busy roundabout, this happend 00:20 Sunday 29th Aug 2021. An hour after trying every 01933 number on their website and not even hearing the ringing tone, a stranger helped me with their phone and they dialed the number for me 01933 351 361 as advised by the automated voice, since the old breakdown number was no longer in use - for which I didn't get an email, text or letter to notify me. Then we called the new number and we heared the usual options, then silence.....after about two and a half minutes in total, the phone cuts off. I had to find a save spot to park my bike and go home and sleep. This is me now writing after trying the new number again, silence! My bike is stuck and the online chat is not 24/7 so good luck if you're stuck in the middle of nowhere. Thankfully my phone recorded everything and every attempt of a call plus call logs. Breach of contract, I'll sue!”

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Posted 2 years ago

“Very rude customer service money scammers they didn’t try to take a payment just text and email that you didn’t pay on time and you have a £30 late payment charge as soon as I got the text I phoned up and paid the same date the payment was due scam artist please don’t wast your time and money . They may be cheaper but you will pay for it in the long run .”

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Posted 2 years ago

“worst insurance company in the world, they held my van for about 4 months, they didn't fulfill the contract. In my opinion, they are just thieves. I DEFINITELY DO NOT RECOMMEND”

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Posted 2 years ago

“Professional money suckers, all staff are trained yo drain your bank account, NO respect for customers. AVOID.”

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Posted 2 years ago

“Dishonest company. They lied and lied they cant keep there word dishonest and disgusting”

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Posted 2 years ago

“Bad payment sistem ..you cant log in online to do payments , everytime you need to call the customer services witch are really unpolite and really bad english spekers”

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Posted 2 years ago

MCE Insurance is rated 4.0 based on 5,331 reviews