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MCE Insurance Reviews

4.0 Rating 5,331 Reviews

73 %

of reviewers recommend MCE Insurance

Company Reviews

4.0

Based on 5,331 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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MCE Insurance 5 star review on 28th March 2023

MCE Insurance 5 star review on 28th March 2023

MCE Insurance 5 star review on 21st March 2023

MCE Insurance 5 star review on 31st January 2023

MCE Insurance 3 star review on 19th January 2023

MCE Insurance 5 star review on 10th January 2023

MCE Insurance 5 star review on 1st December 2022

Muhammad Tanveer Malik

3

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been with MCE for 5 years without any claims or convistions. My renewal was due on 3rd jan. Tried to renew online over Christmas was unable to and rang first thing on the 3rd to be told that as it had expired at 12.59 on the 2nd jan I needed to obtain a new quote from their website. I did so and the new quote was 25% more than I was offered on the renewal quotation with no change in circumstances. I queried this and was told that it would be unfair to offer the same discounts to new clients as existing and there was nothing they could do about it !! Also told that if I wasn't happy I should obtain other quotes on line. Unfortunately I didn't look at any other quotes until I had swallowed MCE's price rise and lodged the insurance with them. I could have saved myself £90 on the £350 premium with MCE which also contained a huge excess in comparison. Very poor service / customer retention and will certainly be looking to switch next year.”

Posted 1 year ago

“I got my renewal through, and it was over 80% more than last years policy. And that is with no new claims or convictions, and another year's NCB. I contacted them to ask why it'd gone up, and got a very blunt response that I should shop around for a better deal. Very disappointed.”

Posted 1 year ago

“they canceled my insurance with 2 days and did not return my money, everything was correct”

Posted 1 year ago

“Disgusting service Two days already I do try renew my policy. Because of constant glitches In MCE sistem and delays with verification information I've late to renew my policy is lapsed. since yesterday I have spoke already with seven mce agent's (Glen, Mary, Nicole, Jobr, Jiba, Mel and Lenser) So they introduced themselves to me. Almost all of them advises were absolutely pointless. Only thing they do, asking your details during 5-minutes and then send you to them website to fill in questionnaire to get new quote what I've done 4 times already during last day. To the last agent Lenser I called five minutes before closing. After 10 minutes of inquiries he asked to stay on the line and hung up. Apparently, he decided it was time to go home. As I dealt with this company also in the past I would like to warn all others that several times I caught them agent's on obvious lies. So I advise you to write all names of agent's time of conversation and other details if you deal with them.”

Posted 1 year ago

“Very expensive insurance for a 62 year old male passed cbt driving experiance 42 years only 125cc rated electric scooter secured at night secured at work battery removed so scooter CANNOT be taken fare prices for the cover extremly high excess wont use again very upset customer.”

Posted 1 year ago

“Absolute joke of a company.. they went into administration cancelled my policy , thought I'd give them a chance , took out new policy .. then updated their own systems and threatened to charge me £30 if I didnt reply quick enough .. fast forward few months , I miss a payment as it's linked to your card not bank account. I phoned them up the same day . Made the payment and they charged me £30 . Phoned later in the day to change my address. The. They charged me £113 for changing one detail , the house number , Iv moved across my estate . No mangers , script read answers . Zero customer service . DO NOT BUY FROM MCE Date of experience: 01 October 2022”

Posted 1 year ago

“Total rip off would never recommend to anyone customer service joke . Payed for full year up front and wouldn’t change to new bike don’t use ever”

Posted 1 year ago

“Absolutely rubbish would not recommend”

Posted 1 year ago

“Months after paying for policy still have not received a copy of policy doc. Have called several times, each time told to check portal in a few days. Last time i chased i was assured a copy would be sent to my e-mail but never received it. I'm surprised i've been asked to review this.”

Posted 1 year ago

“They have a scam going where they charge you £30 missed payment fee when you pay on the day. My son was also experiencing this same scam. They quote cheap so they can hit you with fees to make up they’re money. I wasn’t aware at the time but they also broke. I asked to change the date in which I pay and apparently this isn’t achievable either they must have very basic staff to not be able to change the date or they just aren’t very helpful. I dread to think what they would be like if you ever actually needed them for a claim.”

Posted 1 year ago

“M c e , will not contact me , the gave me an email to contact as the owe me 2500 pound , , but thank god I got my bike back , if anyone knows who to contact about this I would be great full , but everyone stay away ,”

Posted 1 year ago

“They notified me about a claim that didn’t involve my bike. After I made numerous calls, I managed to contact the third parties representative and together we worked out that the claim was a misread on one digit. MCE didn’t engage with the third parties rep and their response to everything was that it was being dealt with in accordance with their processes. Ask them what their processes are and you won’t get an answer. Their emails and letters were grammatically poor; quite worrying when they can’t even get that right. This company went into administration last year for a reason. Do not take the risk of buying a policy with them just to save a few quid. It’s not worth it.”

Posted 1 year ago

“Absolute rip off after you pay your premium and want to or need to cancel your policy Not only my experience Avoid avoid avoid”

Posted 1 year ago

“Very worse company customer service is very bad dnt like this stupid company they ate all my money”

Posted 1 year ago

“Awful company who cancelled prior contracts but offers new one. How can I trust?”

Posted 1 year ago

“If you ever need to make a claim, you have to call them on a premium number. I had to call to report my vehicle as stolen, the call lasted 45 minutes, the agent on the phone asked the same questions, or slightly different worded questions on repeat to drag the call on as long as possible. The questions were so incredibly stupid. I told them it was stolen while I was asleep and I only realized when I'd woken up. They asked questions such as "do you know where it is?" "Is it damaged?" "Do you think it's damaged?" "Was I injured in the incident?" "Did I have a passenger?". I had to say "I don't know, I was asleep, it is stolen" at least 20 times. The police have since recovered my vehicle and now I need to call them again regarding the damages. By the time I'm done calling them I will have actually run up a bigger phone bill than the cost of repairing my vehicle. And I'm not exaggerating, the last time I called it cost me £50. After this next phone call I should be on £100, and I assume there will be more calls after. It literally would have been better for me to not even claim.”

Posted 1 year ago

“I honestly do not think my experience with MCE could be any worse. I came off my bike on the 4th of november. No one else was involved as it was due to gravel on the road and it was a quiet road. I put in a claim, took weeks to get back to me about anything. finally collected the bike. then took over 2 weeks to contact me about the bike. They then claimed the bike needed to be written off as there was £3.8k worth of damage to the bike. There is no way there was that much damage and the report they gave me gave no breakdown and even stated thjat the grips and exhaust needed to be replaced. There was ZERO damage to the grips and the exhaust had a tiny scratch that could have happened while backing the bike out of the garage (I have photos of all the damage before it went off). They then brushed aside my request to get a second opinion and refused to look at the value of the bike as they had also under valued it by £1000. They then put it through to an internal investigation which would take 3 days... they did nothing and so it went to their complaints department who said they would need a maximum of 8 weeks to complete their investigation.. I gave then 8 weeks... they then just said sorry we havent completed it yet. So I went to the ombudsman... when then told me they can't do anything as it is with the administrators now. Basically MCE fobbed me off for MONTHS just so that they wouldnt have to deal with me. They STILL have my bike and I still havent even got a pay out. I dont understand how this company can keep going when their underwriters have gone bust and left their customers in such a bad situation. I don't even have anyone to turn to as I have been trying to contact the administartors for 2 weeks and have had nothing back. Going with MCE was the worst decision i have ever made in my life. the fact that they are still trading is a disgrace and frankly an insult.”

Posted 2 years ago

“Its cheap for a good reason......no need to say any more. AWFUL”

Posted 2 years ago

“I bought full compresive insurance, but the website does not work to register, does not work any phone number to contact at MCE - only available MCE live chat, which promises to eliminate within 48 hours, even there the operator disconnects -3 hours of stress and no clarity!”

Posted 2 years ago

“I see plenty of people on here are happy with their cheap MCE insurance and have left a decent review. Oh, how I pity these people when they have to make a claim! If you are thinking about taking a policy with MCE I would highly recommend reading the groups on social media that have been set up by customers. Maybe also reach out to a few motorcycle lawyers and get their opinion of MCE. In fact, talk to anyone who has been riding for a while and you can make up your mind from there. I strongly advise you to do your research before taking out a policy with MCE. The underwriting company in Gibraltar recently went bust, but the UK business is still trading with a new underwriter.”

Posted 2 years ago

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MCE Insurance is rated 4.0 based on 5,331 reviews