“ALREADY INSURED WITH THIS OUTFIT FOR LAST FIVE YEARS WITH NO CLAIMS BUT WOULD NOT INSURE ME UNTIL I COULD PROVE NO CLAIMS THEY HELD ALL THE PROOF FECKING FOOLS”
“I had policy for one year. No one informed me about renewal and changes on it. Also price went up. I cancelled and tried to buy new one online as it was cheaper then renewal, had error. So i cantacted with customer services which is unfriendly and horrible. Everything end up with no chance for me to continue with Octagon as a reason they sad they can't cover me because I am keeping the car in garage. Wtf? I sad I can keep it on the raod if you want so and they sad I already sad I keep in garage and there is nothing they can do.
Horrible company. Was happy for a year. They only care about getting new customers, if you are about to be with them for longer they don't givr a sh*t for you!”
“It seems a shame if you are not able to drive for whatever reason for more than a period of two years Octagon claims that it is an industry policy that your No Claims bonuses cannot be used against a policy. As a relatively safe driver never making a claim against any insurance policy, I have lost my conscious effort to avoid causing an RTA. If you ever find yourself in such a position I would recommend to try your best to maintain an affordable policy for such needs. You may be required to travel or consider a mid term hospitalisation for a period longer than two years. It is a shame if it is an industry policy that the honest and safe drivers have contribute to the level of car insurance fraud and crime that is reported in the press. If you have consider insuring a vehicle after a couple years absence from driving. I would recommend to shop around until you find a company you are happy with. I found the Post Office good at the beginning but they wanted to stack the insurance premium if I was a young driver!”
“BEWARE !!! octagon yes are cheap but that's the only positive I have to say about them . Firstly there customer service are terrible unhelpful and no empathy. They rip you off if you need to change your address with ridiculous charges and interest on top . They don't update details correctly for other services used through them . There breakdown service is also a shambles I was broken down with 2 young children and they did not have correct vehicle or address details because octagon have not updated they also tried getting a £100 call out charge to me even though I have cover so more rip off and miss selling from them . Please public do not use this horrible company I will be changing as soon as policy is up.”
“When I initially signed up to Octagon I was given a given a call from someone from the Octagon call centre to confirm my insurance details. What followed was a very aggressive sales pitch from the telephone operator to upsell me for a range of additional services which I politely declined. However the operator was extremely adamant and persistent that I required these additional services and she would not take 'no' for an answer.
When I finally said 'no' enough times, you rushed through my policy T&C's with me to the point where I could not keep up with her!
Other than the unpleasant confirmation call I received, I am very happy with my cheap and cheerful policy.
aggressive sales pitch by the telephone operator”
“Got ripped off I have 9 years ncb but won't exept it cos I got it in late now I'm paying 3 times the amout won't be using them again and any asociated company's.”
“After reading some of the negative feedback I remained optimistic as every company dealing with thousands of customers can't get everything right all of the time, right! I decided to get a quote using their on-line system and entered my registration number to see my vehicle come up with a good price so all being well I purchased the policy immediately and paid for a full year with my debit card. All sorted or so I thought! I received an email thanking me for purchasing my policy and asking me to register so that I could review my documents, so far so good..........After 2 days of not being able to view my documents I emailed customer services to inform them and sure enough they resent the registration details and reposted my documents on line twice, still couldn't view them. No problem they have a live help facility so I'll use that instead, no-one there, ever! After 9 more emails I got to view the documents but they were showing a different vehicle and a registration number that was one digit away from my actual vehicle, very strange for an on-line system but nevertheless I gave them the benefit of the doubt and emailed customer services yet again. This morning I received a response saying due to data protection I needed to telephone them to sort it out. They responded by telling me I must have made a mistake or maybe a member of their team wrote it down wrong (that's automation for you!) but I would need to pay an additional £88 and the car I had been driving for a week wasn't actually insured. They keep no record of the quote which disappears from your screen as soon as you accept it and they can't give out the names of their team leaders. All communication has to go via email to their 'customer service' department but the same department doesn't receive telephone calls!! BEWARE OF THIS COMPANY, fraud springs to mind here!!!!”
