“Octagon is in my opinion not a good insurance provider and has poor facilities of Customer Service.
1: It takes far too long to get an answer on the phone just today I waited for 00:19:15. A lot of the time their staff do not know where to transfer me or transfer me to the wrong department or do not listen to a word I am saying.
2: Their legal advisors were rude and degrading towards me so much that I have never used their legal support.
3: My car was damaged while in their care. I had to fight them and still not get any where. Their director ended up sending me a cheque to say sorry for the inconvenience and not the damages.”
“I wish i had option 0 star to give them. They dont have any information about thier products and services. Every representatives will tell you diffrent story. They are rude and thier under writers are bunch of idiots who alway make excuse to provide you cover. They gambled me around 3 weeks for proof of adress and then deny to provide the cover even though i provided them 5 documents as a proof of address.i just dont recomend these idiots..... Be aware”
“It's a No No No.
The most ridiculous and cheating insurance company I've ever come across. Staff are rude and have no knowledge about products. It took me ages to sort out a Vandalism claim which they recorded as my fault that affected my no claim discount. They increased my renewal rate three time. The claim department wasn't even helpful”
“Renewal more expensive. Quoted 460 = 46 pm then they took from my bank 58 = 580 pa. £120 difference for same policy, no changes or claims. No paperwork sent detailing the extra either. Very sneaky. Don't bother....”
“Octagon are awful! I had a no fault crash in Feb. The car was never fixed properly and the company that did "fix" it also gave it an illegal MOT as it passed with the engine management light on???? Awful awful company don't go there”
“I'm rating Octagon 3/5 as I have just cancelled my policy. I renewed on Compare the Meerkats and they raised my premium £49 for not having simply accepted their renewal offer. I wanted to keep my 2 for 1 movies! I have not had a great experience with Octagon's communication when making a claim and wanted to switch anyway but continued with them as best value quote. I did not receive any communbication about the increased premium, I called them to confirm they had received my NCD proof. First call on Tuesday this week, no problem they told me, all is in hand then today, now that my previous policy has expired, I need to pay extra! Now I have had to pay £20 to cancel and wait 7-10 days for my refund. Pick another company!”
“i have had a very bad experience with this company and i do not recommend it to anyone. they scammed me and regardless of giving my no claim bonus, they cancelled my policy just to get a cancellation fee.
they do not answer the phone and they have kept me waiting for a long period of time.
if i could, i would give them no stars.”
“Octagon offer £25 payout for a accident that wasn't even my fault and the lorry who hit me took all liability my car is still not fixed and ensurance paid off in full the cheeky hits then call today and ask for another 280 pound even tho ensurance has been paid and I'm still without a car because they won't repair or pay out they are ripping off scum and would not use or recommend they are tact off”
“Currently calling Octagon for a quote and been on hold for 15 minutes without speaking to anyone, if this is how they treat potential new customers then I don't think I want to risk taking out insurance with them!”
“After my last post complaining about the awful customer service and the way i was treated I must backtrack a little and just about apologize as I have since been contacted off a cracking chap called Gareth who dealt with me very fairly and satisfactorily so I may have been a little harsh so if anybody from octagon actually reads this please note i will keep my trap shut and try and be a little more patient in future”
“Absolute joke appalling customer service stay clear I've never been so frustrated at anything honestly stay well clear they took nearly 4weeks to let me know that the 3rd party had admitted liability by which time I had borrowed money to by another car diabolical company”
